Ratings based on 135 Verified Reviews

3.7 out of 5
78% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Alberta Canada

The staff at this resort make everyday fantastic.

Posted Jan 29, 2017
Beach is gorgeous, food is excellent and being able to go to the a la carte restaurants as often as you like without pre-booking is a real perkNot having to wear a wrist band is a plus! Beds are old, but I like a firm mattress so was good for me. Earplugs are recommended if a light sleeper or for any sort of early bedtime. Bars across the street can be noisy Was recommended this resort by friends, glad we listened and would recommend on to others.
2 out of 5
by A verified traveler

Posted Jan 23, 2017
Right on the beach was nice. Right across the street from shopping was a plus. Very limited in the buffets and places to eat onsite for an all-inclusive. Room was fairly clean but the beds are rock hard. The staff was very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

very friendly staff - great beach

Posted Dec 18, 2016
We had a large group and were able to do everything as a group. The staff is very helpful and friendly and the beach front is excellent.
Comment from Hotel Management
Dec 20, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your nice comments about us, we appreciate the time that you took to share them. We are very happy to know that our friendly staff made your stay more enjoyable. We just want to say that we will be more than happy to welcome you once again at this your home away from home, Sunscape Dorado Pacifico Ixtapa. Sincerely, Jesús García Genral Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Idaho

Gem in Mexico

Posted Dec 18, 2016
The Sunscape Dorado was a wonderful, clean, relaxing resort. The beach was spectacular, the food was good, (Italian restaurant was superb). The staff was very attentive to our every need, even allowing a late check out the day we left. We are already planning a return next year!
Comment from Hotel Management
Dec 18, 2016 by General Manager, Hotel Management
Dear Teresa, Thank you very much for your nice comments about us, we appreciate the time that you took to let us know your experience in our resort. We are very happy to know that you enjoyed our friendly service, beach, food and beverages services at our resort. We just want to say that we will be more than happy to welcome you once again at this your home away from home, Sunscape Dorado Pacifico Ixtapa. Sincerely, Jesús Garcia General Manager
2 out of 5
by A verified traveler from Califorina

Halls were dirty food was terrible

Posted Dec 5, 2016
Pros: Room was nice and big great views. Love the magician nice staff
Cons: clean the halls elevator buffet was terrible need better food if your a scape member the food was better in there we ate out every dinner.
Location: good location
The hotel Staff was very nice hated the food, Could of been cleaner and had better food.
Comment from Hotel Management
Dec 18, 2016 by Gerente General, Hotel Management
Dear Shari, We would like to thank you for your time to post a review and for your recent visit at our resort. We are so happy to hear that our staff did a good job and made your stay so pleasant. Also, we want to thank you for giving us your remarks, because this is the best way to know the areas that need an immediate action from us, so rest assured that they will be taken into consideration in order to improve our food service. We sincerely hope to welcome you to Sunscape Dorado Pacifico on a future occasion so we can have the opportunity to redeem ourselves providing you with the service you deserve. Sincerely, Jesús García General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Awesome Stay

Posted Oct 25, 2016
Location: Location is great! Nestby beaches, isla Ixtapa tours.
Room was excellent. Night entertainment was just great! If you are planning an adults' vacation go in the months of February, March, and April. This was the only thing wrong too many children. Sometimes we couldn't be on the pool bar as children were around the area jumping all over. There is not an adult assigned pool. Food was ok but could use more variety.
2 out of 5
by A verified traveler from Oregon

Posted Aug 4, 2016
They sold our family of 4 with an ocean view and two double beds but when we checked in they had us in a single queen. They shifted our room assignment but the room with enough beds did not have a nice view. Rather it looked on the neighboring building. The lobby music was so loud until past 11 and the pools were dirty.
Comment from Hotel Management
Oct 17, 2016 by Jesus Garcia- General Manager, Hotel Management
Dear Matt, I want to thank for your feedback. I'm also sorry to hear that we did not meet your expectations from our resort. I am sharing your comments with the staff to make the action in fact. We also would like to welcome you back to our resort and give us an oportunity to meet all your expectations. From this your home Sunscape Dorado Ixtapa, Jesus Garcia
5 out of 5
Recommended
for Everyone
by A verified traveler

Totally happy with hotel.

Posted Mar 10, 2016
Hotel was located perfectly. Room was excellent. Staff was super helpful. We felt we got great value.
5 out of 5
Recommended
for Families
by A verified traveler

Nice family hotel on the beach

Posted Mar 3, 2016
Pros: all the available sport activities, beautiful beach, excellent coffee bar, clean and bright facility
Cons: better pillows in rooms for sleeping
Location: Snorkling at Island of Ixtapa, lots of nearby shops and restaurants within walking distance, town of Zihuatanejo accessible by both local bus and taxi
excellent family vacation spot for active family with young teens...... waterslides, basketball, volleyball, teen game room, ping pong, tennis, swimming, ocean fun to swim and boogie board in. Good idea to bring or buy own boogie board. Food pretty good, room very clean, staff very friendly and helpful, easy and much quicker by taking taxi to and from hotel to airport, ixtapa weather is reliable, nice coffee bar, room pillows hard and fat but nice duvet on beds. HIghly recommend this hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from lacrosse wi

nice place /warm refrig /warm beer /pop water

Posted Feb 27, 2016
Pros: pool area
Cons: Beds are hard/pillows not so good/ working outside are room for four days not good
Location: perfect place to be
staff are the best/food ok/drinks are great/beds are hard