Ratings based on 230 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
80% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Bonito hotel y cómodo

Posted Dec 7, 2016
No hay mucha variedad en el buffet, aunque los restaurantes de especialidades son muy buenos
4 out of 5
by A verified traveler from mexico city

great stay for a couple of days

Posted Dec 6, 2016
Pros: rooms, breakfast, pool, staff, entertainment, drinks all good to very good
Cons: lunch and dinner options could improve, especially when you are with a minor, you can not enter the italian restaurant.
we stayed for 3 nights, had good, comfortable rooms, breakfast was good and the food options for lunch and dinner ok, hey it is an all inclusive and not a 5 star restaurant, very friendly staff everywhere, nice entertainment options, also in the nights, great pool, nice beach and other food or drink options closeby
2 out of 5
by A verified traveler from Califorina

Halls were dirty food was terrible

Posted Dec 5, 2016
Pros: Room was nice and big great views. Love the magician nice staff
Cons: clean the halls elevator buffet was terrible need better food if your a scape member the food was better in there we ate out every dinner.
Location: good location
The hotel Staff was very nice hated the food, Could of been cleaner and had better food.
1 out of 5
by A verified traveler from R

Fue mucho muy agradable, la pasé de maravilla.

Posted Dec 1, 2016
Fue estupendo desde la llegada, el personal super atentos, el Sun club de lo mejor en atención y confort, regresaría cuantas veces el tiempo me lo permitiera, Felicidades.
3 out of 5
by A verified traveler

Instalaciones.

Posted Nov 30, 2016
Pros: Ubicación, atención del personal.
Cons: Mantenimiento y limpieza en habitaciones.
Location: Playa perfecta, ubicación inmejorable: al centro de la bahía, facilidad para moverse a otros lugares de interés.
Instalaciones generales muy bien, la atención y amabilidad del personal inmejorable. Sólo en la habitación el aseo pobre, se noto que se hizo de prisa, la cafetera duró sucia 3 días, la chapa desde que llegamos no funcionaba con normalidad, lo reportamos 4 veces y núnca corrigieron el problema. La comida buena pero pobre en variedad.
Comment from Hotel Management
Dec 2, 2016 by Gerente General, Hotel Management
Estimado huéped, Agradecemos mucho sus comentarios y tenga la completa seguridad que ya se habló con ama de llaves para tomar las medidas necesarias respecto a los puntos que Usted menciona. Por igual se revisará el tema de los alimentos con nuestro gerente de AyB. Lamentamos mucho que no hayamos logrado su total satisfacción, por lo cual le ofrecemos una sincera disculpa. Tenga por seguro que esto nos ayudará a mejorar en todo sentido. Estamos muy interesados en tener otra oportunidad para darle la bienvenida una vez más en esta su casa y proporcionales el servicio que se merecen. Sinceramente Jesús Garcia Gerente General
5 out of 5
by A verified traveler from Guanajuato

Excelente

Posted Nov 6, 2016
Location: Todo cercano
Todo excelente sin quejas. Sólo sugiero más música para bailar en los eventos en el jardín y menos show
4 out of 5
by A verified traveler from US

Awesome Stay

Posted Oct 25, 2016
Location: Location is great! Nestby beaches, isla Ixtapa tours.
Room was excellent. Night entertainment was just great! If you are planning an adults' vacation go in the months of February, March, and April. This was the only thing wrong too many children. Sometimes we couldn't be on the pool bar as children were around the area jumping all over. There is not an adult assigned pool. Food was ok but could use more variety.
2 out of 5
by A verified traveler from Roma

Poteva andare molto meglio!

Posted Sep 6, 2016 on Hotels
Wifii gratuito nella sala principale, ma non prende mai. In alternativa vi è quello a pagamento. Nel 2016 è vergognoso far ancora pagare il wifii. Inoltre una volta effettuato il check out, ti sbattono fuori "a calci". Venendo dall'Italia dovevo sottostare all'orario del volo, il quale era di sera (il check out è alle 12:00). Non mi hanno permesso né di pranzare al buffet ne di fare altro. Chi ha alloggiato nei vari resort in Centro-Sude America sa che tutti gli hotel (perlomeno quelli in cui sono tata io, tra cui il SUNSCAPE DI COZUMEL) concedono i pasti per la mezza giornata dopo il check out. VERGOGNOSO, e alla reception gli uomini sono stati davvero veramente antipatici. Mai più.
3 out of 5
by Marcela

This traveler left a rating score only Posted Aug 30, 2016 on Hotels
4 out of 5
by A verified traveler

La pĺaya es lo mejor

Posted Aug 29, 2016
La playa es lo mejor tiene buena ubicación. Una remodelada al lobby le vendría bien así como tener mejores bebidas. En términos generales estuvo bien.