Ratings based on 291 Verified Reviews

3.5 out of 5
73% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
1 out of 5
by Frank

Worse hotel

Posted Jan 24, 2017 on Hotels
The worse hotel I have been to. Nothing like what you guys had on your web site. I paid for two room and they gave one room. No wifi wifi was extra. Hotels.com charge me way to much for my stay.
4 out of 5
by Yolanda

Excellent staff and location

Posted Jan 22, 2017 on Hotels
We had excellent service Luis, Dulce and Giner were super they all went out of their way to assist us with our needs. The location was the best , close to everything, food was awesome The only thing was the place could use some sprucing up, such as polishing of floors, painting of doors etc, the other issue was that the pool side bar and snack closed at six way to early. But we will definitely go back.
3 out of 5
by A verified traveler from saskatoon

close to the beach but no place to sit

Posted Jan 19, 2017
Hotel was so busy that there were no pool-side seating or ocean-front lounge chairs available until 3 days left of our nine day holiday. Food was terrible. Staff were friendly and helpful
Comment from Hotel Management
Jan 25, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
3 out of 5
by A verified traveler

Food was taste less, they water down everything.

Posted Jan 11, 2017 on Orbitz
Room is Ok a 3, shower cold water at 7pm tasteless food, they water down everything like sour cream, nacho cheese, drinks are just cheap alcohol. Snacks were old like the pizza. Kids club no schedule activities and girl texting my son experience. Kids club and Gym odor is like mold ordor. 2 Towels got stolen from the beach chairs. I had to pay $20 each. NO FREE WIFI. Show was funny. No activities, they have a schedule but they dont do. Room was not super clean, they change the AC to high and my husband and daughter got sick. Massage down some hotels $10 compare to $120 in hotel. Check in was ok.
Comment from Hotel Management
Jan 13, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 18, 2016
The hotel staff were very nice and accommodating. The room was average but smelled like mildew and mold.
Comment from Hotel Management
Dec 26, 2016 by Pedro Garcia, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Families
by A verified traveler from Calgary

Nice Beach Front Hotel

Posted Dec 1, 2016
Pros: Staff & people all very friendly. Beach front, close to airport, pool, entertainment
Cons: food, as some of the beef dishes are so tuff you can not chew. make sure a bathing suite is worn in the pool maybe rent bathing suites for this reason
Location: Location is great right in the middle of the beach; close to everything, Fishing reasonable, Shopping close buy. Bus & Taxi right in front of hotel.
We have been staying at the hotel for the past 11 years, we love the people at this resort; Baldwin at the front desk always makes sure all our needs are met. The rest of the staff treat us as family so as you can tell we keep going back as this is like are second home. This is a family hotel so there are a lot of kids so if you like children having fun in the pool this is the place for you. Alex & the pool staff always have things for everyone of all ages to do. There is also evening shows put on most nights for your entertainment by the pool staff Alex and others. Hotel is located on the beach with a nice size pool, drinks & mexican food are included in all inclusive stay. Keep in mind this is a 3 star not a 5 star and I think you will be happy with your stay. Bus or Taxi are also right in front of the Hotel; stores & restaurants also walking distance away. Enjoy, we will be back.
Comment from Hotel Management
Dec 5, 2016 by Pedro Garcia, Hotel Management
Thank you for staying with us! We take great care to make our guests' stay as pleasing as possible, and we appreciate your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

great hotel for the price

Posted Oct 14, 2016
Pros: We enjoyed everything at the hotel
Location: Location is walking distance to local resturants and the market
Took my wife and two kids to the hotel for a fall vacation. The hotel and all of Ixtapa was very vacant of people. We go there twice a year and never seen it this sparce of people. Our stay at the Tesoro was our first and not a big fan of All-inclusive but the food was varied enough to keep things interesting and the quality was good. The staff was helpful and polite and our stay was very pleasant. A note to management is that you should advertise your fitness facitlity more. I have stayd at almost all Ixtapa's hotels and you have the best workout room and weights. Real weight, not some sand or water filled jokes you buy from Sears. My wife has a fitness competition coming up and was able to get full body workouts at your hotel. We will be sure to stay here again in the future. Also note my kids loved the activities you had during the day and comidic show you had at night. We stayed completly entertained on your grounds
5 out of 5
Recommended
for Everyone
by A verified traveler from longview texas

Great place

Posted Jul 28, 2016
Excellent food nice People right on the beach big pool I would recommend this place to anyone. Going to bring whole family back next time that I come
Comment from Hotel Management
Sep 30, 2016 by Pedro Garcia, Hotel Management
Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel was clean and the staff was friendly!

Posted Jun 26, 2016
We went there to relax and that we did! Loved the food we got all inclusive.
2 out of 5
by A verified traveler

Good location

Posted Apr 6, 2016
Pros: The beach location was perfect.
Cons: If its all inclusive it should be for all. Alot of locals there so for drinks and meals at the snack bar was very limited.
Location: The location is great.
I was not impressed with this hotel at all and would not go back. We were two adults 4 children and I reserved two rooms and when asked for connecting rooms we were given two rooms but it only had one bathroom, which was a huge issue. For an All inclusive not many options and the towels given at the pool had a serial number. When you turned in your towels they would make sure if the numbers match to the number they previously wrote down. If they didn't they wouldn't give you your towel card back and wanted to charge you 400 pesos. We had to share dinner table with other guests.