Food was taste less, they water down everything.
Posted Jan 11, 2017 on Orbitz
Room is Ok a 3, shower cold water at 7pm tasteless food, they water down everything like sour cream, nacho cheese, drinks are just cheap alcohol. Snacks were old like the pizza. Kids club no schedule activities and girl texting my son experience. Kids club and Gym odor is like mold ordor. 2 Towels got stolen from the beach chairs. I had to pay $20 each. NO FREE WIFI. Show was funny. No activities, they have a schedule but they dont do. Room was not super clean, they change the AC to high and my husband and daughter got sick. Massage down some hotels $10 compare to $120 in hotel. Check in was ok.
Comment from Hotel Management
Jan 13, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.