Ratings based on 167 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
76% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Seattle WA

Good location

Posted Sep 4, 2015
This hotel needs lots of upgrades to its facilities everything is very old!!
2 out of 5
by A verified traveler from guanajuato

al inicio preocupante x que no es lo que ofrece

Posted Aug 8, 2015
Pros: el gimnasio bien equipado, buen servicio
Cons: todo!!!
Location: acogedor, buena comida, distraccion, pintoresco
es notorio que escatiman en todo, ofrecen alimentos de la mas baja calidad y cantidad algunos muy escasa, y evitan inversion, como si fuese gratis, nunca habia estado en un hotel en costa sin aire acondicionado,sin en TODO el hotel!! ni en la habitacion,sin ventilador, el area de comedor muy calurosa, desagradable, el area de alberca sin poder disfrutar de alimentos frente a la alberca, muy mala calidad de bebidas que, incluso afectaron mi salud, no contamos con toallas ni productos para aseo personal hasta muy tarde o solo al solicitarlos.
2 out of 5
by A verified traveler

Posted Aug 6, 2015
Requiere que las habitaciones estén más modernizadas . Más cuidado con el personal de camaristas ya que todos los fosa faltaba algo : insuficientes toallas , papel higiénico o shampoo . Mejorar la comida .
1 out of 5
by A verified traveler from Wimberley Texas

close to the beach

Posted Jul 7, 2015
Pros: nothing
Cons: all of them
Location: everything was close
The only good thing is that it is close to the beach, service was horrible, very dirty, water licking in the room, I lost personal things in the room, I never recommended. Sorry but it is the true.
3 out of 5
by A verified traveler from Mexico DF

Falta Mantenimiento al hotel

Posted Jul 6, 2015
Falta de atención por parte del personal del hotel, la habitación que nos dieron de inicio no era la que yo había reservado, me cambiaron de habitación por una mas grande sin embargo esta olía mucho a humedad y se notaba que no la habían ocupado en algún tiempo ya que estaba polvosa. Tampoco habia Luz a nuestra llegada y la comida puedo decir que esta "pasable".
5 out of 5
Recommended
for Families
by HUGO RAUL from Quetetaro

excelente costo-beneficio

Posted May 5, 2015 on Hotels
Nos fue muy bien, el hotel excelente de acuerdo al costo-beneficio, la habitación muy bien con vista al mar y buen servicio, buen servicio en el restaurante y bares, lo califico de 10.
4 out of 5
Recommended
for Families
by Manuel from Irapuato, Gto.

conociendo ixtapa

Posted Apr 10, 2015 on Hotels
dentro de todo bien solo que no la hubiéramos pasado mejor si me hubieran dado las tres habitaciones que había pedido dentro de la reservación, ya que me entregaron solo dos una un poco mas grande que la normal pero de todos modos eso no suplia lo de dos habitaciones ya que solo era un baño y en la recamara de cama grande no había televisor y un solo baño en determinadas ocasiones no era suficiente.
2 out of 5
by A verified traveler from CA

Old hotel on the beach

Posted Apr 6, 2015
Pros: Overall price for the hotel was nice, but once I was there I would have paid more to go to a better hotel.
Cons: The hotel need to update their rooms, and fix their elevators. Have better food and entertainment.
Location: There really is not much to do other than relax and go to the beach. There are some island tours and things like that, but not much to do local.
This trip was for our honeymoon, and in the notes for the hotel we let them know that. I thought may be they would do something nice to the room, but nothing was done. The people working there were not very nice! The outside of the hotel looks nice, but once you walk in the hotel area and the rooms you start seeing how rundown it is. My wife almost cried when we walked into the room. I was very disappointed with the hotel, the food, and the people working there. I would pay a little extra to have a better hotel, and better food. Also, DO NOT get the all inclusive package. The food was really bad, and we ended up eating out a lot more than we thought we would. The rooms were clean, but our restroom had a water leaking from the roof, and was not very comfortable. I paid for a parcel view room, which we would have had if they cut down all the trees. Overall the trip was disappointing. I wish we could have gone to Puerto Vallarta instead.
3 out of 5
by A verified traveler from Metepec

Hotel frente a la playa

Posted Apr 6, 2015
Pros: El estacionamiento
Cons: La comida es buena, pero siempre es la misma, deberían tener variedad, manejan el restaurante de especialidades pero es el mismo que el todos los días
Location: Hay mucho a su alrededor, tiendas y restaurantes.
Hotel muy populoso, con el concepto de todo incluido, pero les falta experiencia sobre este concepto. Los animadores hacen su mejor esfuerzo pero tienden a ser vulgares y con juegos poco divertidos y nada atractivos. En general bien la estancia sin nada que destacar.
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Hidden gem

Posted Mar 29, 2015
Staff was great, not every staff masters english, all very eager to help, had an issue with our room (bee nest) it was resolved to our satisfaction. Very clean, even garbage containers cleaned thoroughly! Be patient, it does take time for your room to be stocked with drinks and towels. Food was absolutely excellent, mostly Mexican cuisine (don't be shy to try the food it is amazing, if you don't like to expend your culinary horizon, or want a very large selection, choose a different hotel, and I am sorry for your loss) Decor, towels, shower head, tv set, and other details are ok, visible efforts of continuous upkeep and improvement.