Ratings based on 291 Verified Reviews

3.5 out of 5
73% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing place!

Posted Mar 26, 2017
Very friendly staff and plenty of things to do nearby.
Comment from Hotel Management
Apr 5, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Es un gusto atenderlos y hacerlos sentir como en cada, nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

Posted Mar 19, 2017
Food excellent, waiters service excellent. Room service could be better. Pool and beach ok
Comment from Hotel Management
Mar 21, 2017 by Pedro Garcia, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value and caring staff.

Posted Mar 9, 2017
If you don't like meeting other guests that are Mexican nationals, then this may not be the place for you. Personally I very much enjoyed talking with guests from our host country. They are good god fearing people with families and enjoyable to talk with. The staff were great and took very good care of us, all while they worked long hours doing multiple jobs. The rooms have been renovated since we last stayed here and were very nice. Excellent newer pool, and good food. It's a nice laid back atmosphere with great value.
Comment from Hotel Management
Mar 11, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
5 out of 5
Recommended
for Everyone
by A verified traveler

9 Years In a Row!!!

Posted Mar 6, 2017
Pros: Fabulous staff!
Location: Great location! Close to everything!
Had a fabulous 10 day vacation! Tesoro Ixtapa makes you feel a part of their family!
Comment from Hotel Management
Mar 11, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
4 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin Rapids, WI

Ninth Year in a Row

Posted Mar 6, 2017
We've found the Tesoro to be more traditionally Mexican than many of the newer resorts. The management does a great job. The staff is very friendly and does all it can to make our stays enjoyable. The food is delicious. Although the liquor is not top shelf, it is tasty. Located in the mid point of the bay, an enjoyable walk of about one mile in each direction can be made from the resort. Wonderful, inexpensive ($10/hour with the current exchange rate) massages can be had at any of six huts about 200 yards down the beach from Tesoro. If you like to shop and explore other eating establishments, many are available within a few blocks. We've been to many resorts in the Caribbean, Jamaica, and other places in Mexico. We still prefer Tesoro Ixtapa and plan to visit for our 10th year in a row in 2018. We've been made to feel like part of their family!
Comment from Hotel Management
Mar 11, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
5 out of 5
Recommended
for Everyone
by A verified traveler from White City, SK

Our Best Vacation Ever

Posted Mar 1, 2017
Pros: Very friendly, clean, and large rooms. The Lobby Bar is a great meeting place, but could have some music for the evening to make it more enjoyable.
Cons: A few extra lounges to replace the sagging ones. An extra bar to accommodate all the extra Nationals that join in for the weekends.
Location: Central location, close to the beach and to shopping. Great for walks along the long beach.
Ixtapa is a paradise - great weather and a beautiful beach, is safe, relatively quiet, friendly and the vendors are not aggressive. This was the 7th year we travelled to Ixtapa, but the first time at the TESORO.... We wished we would have discovered this gem a lot sooner. The hospitality is Superb.. The Service was absolutely Fantastic, and the Management and Staff are Incredible. The Tesoro has the friendliest and most caring people we have ever met. The rooms were upgrade and the hotel is immaculately clean! The front desk workers are gracious....anything wrong and they fix it! The manager at the front desk, Baldwin, is always accommodating to make sure that the people at Tesoro are very happy with their rooms. The Hotel has two adjoining pools that are cleaned every night, and the beach is 100 yards away with plenty of palapas for everyone. The Tesoro buffet/grill was very good and had a nice variety to choose from at the different meal times each day. The snack bar by the pool served burgers, dogs, pizza, and nachos with lots of toppings. The only a la carte option at Tesoro, alternates it's Italian and Mexican menus, and both were very good.
Comment from Hotel Management
Mar 5, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
2 out of 5
by A verified traveler from Minnesota

ok hotel close to the beach

Posted Feb 12, 2017
Pros: close to the beach
Cons: Food was not very good. Was basically the same food day after day. Very little variety. Staff was courteous but not overly friendly.
Location: Very nice location and nice shops just down the street from us
Hotel needs some major updating. Very outdated hotel. Better not be over 6 feet if you stay here. I'm 5'10 and my feet were hanging over the end of the bed. Very disappointed in the food. Was basically the same food day after day with no variety. Only had 1 pool for the entire hotel. The locals come there from Friday night until Monday afternoon, so you can forget about getting a spot around the pool for those days. Some of the staff was very friendly but most were courteous and not overly friendly. Don't know if we had bad luck with the food there but out of 8 people that stayed there 5 of us got sick during the week there, which is the first time it has ever happened in mexico. Overall our experience was ok- Weather was fantastic there but I wouldn't stay at Tesoro again unless they made major changes to their hotel.
Comment from Hotel Management
Mar 2, 2017 by Pedro Garcia, Hotel Management
Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por eso nos importan mucho sus comentarios ya que nos ayudan a mejorar. Esperamos que nos visite nuevamente y disfruten de nuestras instalaciones y de un servicio único. Saludos de parte de la familia Tesoro Ixtapa.
4 out of 5
Recommended
for Everyone
by A verified traveler from Medicine Hat Alberta

Posted Jan 28, 2017
Pros: The overall location and staff made this hotel an excellent place to stay
Cons: Overall everything is OK
Location: The location is perfect, there are restaurants, shops and a flea market across the street
The meals have much improved from last year. The meat dishes are very tasty and tender. The entire staff is excellent, however there are a few staff members that we know very well.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brem. WA

Great quality for the price

Posted Jan 26, 2017
Pros: large and airy
Cons: They should provide wash clothes and hand towels everyday.
Location: shopping
The food was very fresh and had a great variety at every meal. The rooms are large and comfortable.
3 out of 5
by A verified traveler from from Los Angeles

Poor service

Posted Jan 25, 2017 on CheapTickets
They have just one buffet , the only refill refrigerator once , no hand towels in bathroom!