Ratings based on 292 Verified Reviews

4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler

very nice

Posted Mar 20, 2017
Pros: quit and relaxing
Cons: can't think of anything
Location: food it great, every thing is close by
best so far and we have seen a lot......................
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Everything in one place

Posted Mar 17, 2017
Pros: We really liked that it felt safe. We felt they made an effort to keep outsiders off the premises and kept track of people who used taxis.
Location: The beach is about the length of 2 city blocks with parasailing, jetskiing, snorkeling, and more. Vendor market, cafes, spas, so much to do!
This hotel has it all! Beautiful beachfront amenities including food/beverage service, swim-up bar service in one of the pools, anything you could want is here, including the resident parrot, Lucy, with her adorable personality. Our room was very comfortable and clean just as the hotel grounds were. There are 2 upscale restaurants on the premises which had a wide variety of food, one being a seafood restaurant. Clean, reputable taxis at the door for your needs.
Comment from Hotel Management
Mar 18, 2017 by Martin Kipping, Hotel Management
Dear Marla, I am glad that you have had a wonderful stay in our little paradise, we hope to be able to welcome you back soon Martin
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle, WA

Amazing Hotel

Posted Mar 11, 2017
Amazing hotel. Best hotel my husband and I have stayed in. Beautiful, relaxing, clean, excellent food and service. Jose on the beach took great care of us. We took our 2.5 year old daughter and she was welcomed, but it's definitely not a family resort. (Okay for children who are well behaved. Don't expect activities for children, none here. Large families, I would recommend you look for a different place). Mostly older folks and the place is very quiet and again very relaxing. We will only stay at the Viceroy in future visits to Zihuatanejo. Lastly, it's expensive, but you get what you pay for. Viceroy, thank you for the excellent attention and memories.
Comment from Hotel Management
Mar 18, 2017 by Martin Kipping, Hotel Management
Dear Candie, I am happy that you and the rest of your family have enjoyed a wonderful stay with us, thank you very much for your kind comments
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Posted Mar 7, 2017
Loved everything. Food was delicious. I will agree the drinks were over priced and not that great unless you found the right bartender . Overall worth time spent!!!!
3 out of 5
Recommended
for Couples
by A verified traveler from New Orleans

Overpriced

Posted Mar 3, 2017
Pros: Staff and location
Cons: Room electrical, plumbing, layout of grounds, bar seating
Location: Nice "combo" tour available to see interesting local activities (wood-fired bakery and coconut plantation, for instance)
This is a nice property, but overpriced. The rooms and other facilities need upgrading (apparently to happen this summer). The food and drinks are good but also overpriced. The staff is very nice and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler from chicago

Beautiful hotel right in beach

Posted Feb 27, 2017
Excellent property with great service and staff. Good food. Our room was steps from the sand and we loved that it wasn't a 200 yard deep beach. Wonderful vacation.
Comment from Hotel Management
Feb 28, 2017 by Martin Kipping, Hotel Management
Dear Lisa, thank you very much for your nice comments, we are glad you have had a wonderful stay, please join us again soon
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, ME

Couldn't ask for more on this trip.

Posted Feb 16, 2017
Location: We went to Tentaciones for dinner one night, and highly recommend it. We also went into the town of Zihuatanejo to shop one day. Cabs are inexpensive
Everything about this property was wonderful for us on this 2 day stay. We were impressed by the staff, who went out of their way to help in any way. When the kitchen staff found out that my husband was gluten-free, they baked gluten-free corn bread for his breakfast. I would recommend letting them know in advance if you have specific dietary needs. The beach is beautiful with warm water and soft sand and plenty of shaded areas. Food was very good.
Comment from Hotel Management
Feb 17, 2017 by Martin Kipping, Hotel Management
Dear Barbara, thank you very much for your nice comments about the service on property and our destination. We are very glad that you have had a wonderful stay....
5 out of 5
Recommended
for Couples
by A verified traveler from Edmonton, Alberta

spectacular setting and amenities right on La Ropa

Posted Feb 13, 2017
Pros: Virtually everything...including the very roomy suite with the large bathroom and lanai. I don't see this as a resort for children particularly.
Location: Beach front on La Ropa Beach, on Zihautanejo Bay, with easy, cheap and quick taxi service to the town centre and the various restaurants we like.
We are experienced Mexico travelers and since our return from the Viceroy, we have been saying it was the best beach vacation ever. You can be as busy or as laid back as you wish; the amenities and the serenity of this property are world class. We has a Laguna Suite which was lovely, secluded, with a little pool and sitting area with lounges and a table with chairs...great for morning coffee and a late afternoon soak. We had a food credit which worked out well...I would say the food service was excellent but pricey, but the food credit made it much more fun. The setting on the best beach around the Zihaut area was sublime. Lovely sand, swimming, beach activities, sunsets...
Comment from Hotel Management
Feb 17, 2017 by Martin Kipping, Hotel Management
Dear Neil, we appreciate your time for your review on Expedia and we are glad that you have had such a wonderful time on property, that you enjoyed our amenities and facilities. We hope to be bale to welcome you back son !
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 8, 2017
Very accommodating, great beach chairs!!!! Nice walking beach, too.
Comment from Hotel Management
Feb 20, 2017 by Martin Kipping, Hotel Management
Thank you very much for your comments, very much appreciated
5 out of 5
Recommended
for Couples
by A verified traveler from LA

A little slice of heaven

Posted Feb 7, 2017
Pros: We have been to many beach resorts in 3 continents and numerous times to Mexico. We loved the resort setting and the beach. The resort is small enoug
Location: Great restaurants within 10 minuets by taxi.
We had a great stay. Staff were great and the service was also top notch.
Comment from Hotel Management
Feb 17, 2017 by Martin Kipping, Hotel Management
Dear LA Hank, thank you for your comments about our destination and property, especially appreciated from an experienced traveler like your self....warm regards