Ratings based on 270 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from seattle

my favorite spot in Mexico

Posted Nov 25, 2016
Pros: It's beautiful architecturally, not high rise and easy to walk around
Cons: The menus are not as extensive as they used to be, and the tortilla soup isn't nearly as Google.
We saw baby turtles hatching one day right outside the hotel and even came across female turtles laying eggs one night, a truly thrilling nature experience. The service could not be improved.
5 out of 5
by A verified traveler

Great vacation

Posted Nov 13, 2016
We had a wonderful stay. The food was great and the service outstanding. I highly recommend this hotel.
4 out of 5
by A verified traveler

Un hotel exclusivo para descansar en privacidad.

Posted Nov 7, 2016
Location: Las actividades acuáticas de siempre, pero hay posibilidad de comer en otros lugares, hay variedad.
Las habitaciones son de buen tamaño para descansar en completa privacidad, los alimentos de excelente calidad y sabor, sin olvidar el servicios al 100%. Su playa es única con la posibilidad de estar adentro son peligro alguno.
5 out of 5
by A verified traveler

Súper

Posted Sep 5, 2016
Pros: La mayoría de sus instalaciones
Cons: No
Fuimos de luna de miel y la atención , el servicio e instalaciones fueron excelentes.
Comment from Hotel Management
Sep 27, 2016 by Martin, Hotel Management
Muchas gracias y muchas felicidades....
4 out of 5
by A verified traveler

Posted Aug 24, 2016
Nice boutique resort in a beautiful location. Beach/towel service could have been a bit better but service overall was great. The beach was nice but hotel could do a better job of picking up trash and grooming sand.
Comment from Hotel Management
Sep 27, 2016 by Martin, Hotel Management
Thank you for your response; we are glad that you have had a wonderful stay, rest assured that we will address your concerns
5 out of 5
by A verified traveler from Las Vegas

Relax

Posted Aug 16, 2016
Pros: Is right on the beach. The view is great is so relaxing.
Cons: I really need to think about it.
Location: The location was perfect for us we were very happy that we choose this hotel in this beach Playa La Ropa.
We just came yesterday, the hotel staff really knows what customer service is all about. House keeping was good. The food , the restaurants everything.
Comment from Hotel Management
Sep 27, 2016 by Martin, Hotel Management
Dear Sully, I am glad that you have had a nice stay with us on Playa La Ropa, we hope to be able to welcome you back soon
5 out of 5
by A verified traveler

Very Nice!

Posted Aug 16, 2016
We stayed in a Beach Suite with a private pool, and it was one of the best experiences we've ever had. Every employee went out of their way to treat us like royalty. We will return!
Comment from Hotel Management
Sep 27, 2016 by Martin, Hotel Management
Thank you for your comment about your accomodation and service, we are glad that you have had a wonderful stay in our slice of paradise here in Zihuatanejo
5 out of 5
by Katya I from Mexico

Excelente hotel

Posted Aug 12, 2016 on Hotels
Realmente fue una estancia maravilloso, el diseño del hotel es hermoso al igual que la habitacion la cual es demasiado amplia y com una terraza espectacular. Todos los empleados son sumamente amables. La zona es muy tranquila, segura y con una playa hermosa. El hotel tiene el lujo necesario aunque esta en una playa muy sencilla rodeado de muchos restaurantes modestos pero deliciosos. Realmente mi esposo y yo la pasamos excelente.
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Estimada Katya I, muchas gracias para su comentarios, esperamos que ustedes van a visitar nosotros nuevamente en el futuro...
5 out of 5
by Juan from El Paso, Tx

Great Hotel to stay

Posted Aug 4, 2016 on Hotels
We loved this Hotel, great service, food was delicious. Amazing experience.
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Dear Juan, thank you for your comment, we are glad you enjoyed your stay
4 out of 5
by A verified traveler from san francisco

Paradise!!!

Posted Aug 4, 2016
Location: Whenever you take a cab from the hotel it will be 60 pesos, however when you hail your own cab it is 40 pesos
Amazing location, staff and service. If you want to chill out completely and receive top notch service then stay at the viceroy. From the welcome drink to the tour of the grounds to the delightful splash pool on your private balcony you will relax. The beach la ropa is spectacular and the viceroy has a great piece of it. choose a palapa that provides two lounge beds and your own private dining table for your beachfront dining. The food is ok, things tend to be over cooked and a bit flavorless- but great be on the beach all day. Highly recommend the fresh fruit smoothies!
Comment from Hotel Management
Sep 27, 2016 by Martin, Hotel Management
Thank you for your comments on Expedia, we are very happy that you enjoyed our facilities and service here at the Viceroy Zihuatanejo, hopefully we are able to welcome you back soon