Ratings based on 679 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Nice hotel close to the Metro.

Posted Sep 28, 2017
Pros: Convenient to Metro and offers a nice new gym.
Cons: The breakfast room is overwhelmed with people.
Location: There are many local restaurants and shops. Close to Izmailovsky park market.
This hotel is completely updated and convenient to the Metro. They offer a free gym. They are close to many stores and restaurants and also nearby to the Izmailovsky park market. Very good value.
Comment from Hotel Management
Nov 6, 2017 by Yury Kabanov - Guest Relations Manager, Hotel Management
Dear Robert, thank you for taking your time & sharing your fantastic experience with us & other travelers! We all value your opinion! Your recommendations are the highest rewards which we can receive, thank you so much! It is true, our location, the rooms, the food, The safety, the friendliness of our staff is what makes us the best place to stay during your journey to the city of Moscow! There is so much more at our hotel to be enjoyed that you just have to come & stay with us! We encourage our guests to enjoy delicious Russian meals at our restaurant, take a great walk along the Izmailovsky Park or enjoy our gym, which is open 24/7 & available to guests for free.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Posted Sep 22, 2017
Location: Izmailov Park is fun.
1. Food is too expensive in the lobby cafe with minimal choice and long wait to be delivered. 2. Staff is not trained to be polite with guests. Everybody looked like they were too busy, guests just interrupted their serious work. 3. On my question about price of tea, the waiter answered with finger up to the add behind him. Sure, a stupid woman could not read if she asks. 4. The only exception was the manager in customer help desk ( unfortunatelly I did not write her name), she was the most knowledgeable, helpful, and pleasant person in the whole hotel. 5. The young lady cleaning our room did not speak Russian or English, she just repeated the same phrase. I noticed that she was very slow cleaning another room. She was either overworked or inexperienced.
5 out of 5
by Daniel

Posted Aug 11, 2017 on Hotels
Comment from Hotel Management
Aug 17, 2017
We are very pleased to see that you have rated us so highly! Our team is always enthusiastic about making your stay a comfortable one. We invite you to experience more pleasant moments with our now open summer terrace and beautiful new rooms.
5 out of 5
by MARIA

Posted Aug 2, 2017 on Hotels
Comment from Hotel Management
Sep 11, 2017
Dear Maria, it has been our pleasure serving you. Thank you for reviewing us so highly. We strive to leave every single guest with the best impression, and even better hospitality. Our hotel is a great place to stay whether you are traveling for business or leisure purposes! Join us on your next visit to Moscow! Yury Kabanov - Guest Relations Manager
4 out of 5
by oxana

Great base to explore Moscow

Posted Jul 22, 2017 on Hotels
Room is quite basic but clean and comfortable. Price is very competitive! Only 200 m from the metro station, taking you straight to Red Square and other attractions. Very pleased and will be back
Comment from Hotel Management
Jul 26, 2017
Dear guest! Thank you for choosing our hotel and sharing such a great review! You noticed well, we offer a great combination of location, price and service quality. Our staff is always ready to assist you through-out your stay. We hope to see you again! -Jessica Kalinina, Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Moscow

Perfect choice for its price

Posted Jul 1, 2017 on Orbitz
A good hotel for a very cheap price. The location is good as it near beautiful Izmailovo Kremlin. Metro station is nearby. It will take you to the center of Moscow very fast.
Comment from Hotel Management
Jul 6, 2017 by -Kalinina Jessica, Guest Relations Manager, Hotel Management
Dear Boris! Thank you for your review! You are right, we offer a great combination of location, price and quality. We are glad you stayed with us and hope to see you again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Best value!!!!

Posted Jun 10, 2017
Really great value, room is clean. Though the cleaner always take our swipe card.
Comment from Hotel Management
Jun 17, 2017 by Anna Pakholkova, Hotel Management
Dear Guest! Thank you for taking the time and providing our team with such a pleasant review of your recent stay at our hotel! Each member of our team carries out professional, sincere service filled with care and joy to each one of our guests! Our goal is your wonderful overall experience, which is filled with magical moments, and we are happy to know that your stay was a joyful one! We invite you to join our big family on your next trip to Moscow and fill your stay with comfort and a relaxing atmosphere. Anna Pakholkova, Guest Relations Manager
5 out of 5
by Ping Kee

Nice brand name hotel at reasonable price

Posted Jun 1, 2017 on Hotels
Nice hotel at reasonable price
Comment from Hotel Management
Jun 6, 2017
Dear Ping Kee! Our team is proud to hear your stay was a successful one & all of your expectations were exceeded! We will continue to strive in customer satisfaction and will for sure leave you with an even greater experience during your next visit. We await your next stay with us! Anna Pakholkova, Guest Relations Manager
2 out of 5
by A verified traveler

Be more friendly

Posted Jun 1, 2017 on Hotels
The hotel staff is not very helpful. They are unfriendly and do not speak anything but Russian.
Comment from Hotel Management
Jun 6, 2017
Dear Guest! We are heartbroken to hear our standards did not meet your expectations. We wish we had left you with a greater impression during your recent visit and hope for the opportunity to redefine all future visits! Our team is always by your side 24/7 making the best out of every minute you spend with us! The Guest Relations team will assist you will all matters and answer all questions which you may have. The Front Office staff speak different languages, Russian, fluent English and Chinese, along with several administrators on the reception speak Spanish, French, German and Italian. We would love to learn more about your stay & your experience with us, because we value every opinion, and it is our guest’s comments which help us become better & better on a daily basis! Experience Moscow with the Best Western Plus Vega Hotel team, let us be part of your journey and stay with people who care! Anna Pakholkova, Guest Relations Manager
5 out of 5
by Stefan

A great choice for a visit to Moscow.

Posted May 29, 2017 on Hotels
This is one of several huge hotels located in the Ismaylovo area: about 30 floors and maybe over 1000 rooms. The level or equipment and organization is amazingly good. Multiple reception desks, huge lobby, 6 high speed elevators... you will hardly feel you are in such a big place: no delays, no waiting for anything. The rooms... Not very big, but very comfortable. Nice beds, comfortable and well equipped bathrooms, nice amenities, free and fast wifi, quiet enough, despite the nearby highway. Excellent conditions for rest and sleep. Public transport... This is one of the best things. Here you are about 5-6 minutes away from 2 metro stations: Partizanskaya, on line 3, which takes you in less than 20 minutes to the heart of Moscow, and Ismaylovo, on the Central Circular Line - the newest Moscow metro line, which runs around the whole city and takes you in 30 minutes to the Business district - Delovoy Centre, and having 17 stations that provide connections with other metro lines and train stations. From Sheremetyevo Airport you can either take the AeroExpress train to Belorusskaya station, and then the metro (about 10 eur), or use Yandex Taxi or Uber for about 16 eur. The surrounding area is full of restaurants and convenience stores, some of which work 24 hours.
Comment from Hotel Management
Jun 1, 2017
Dear Stefan, Thank you for taking the time and providing our team with your feedback, it is much appreciated by all of us here at the BEST WESTERN PLUS Vega Hotel! We are happy to know that you enjoyed your time staying with us! We strive to leave every single guest with the best impression, and even better hospitality. Join us on your next visit to Moscow! Anna Pakholkova, The Guest Relations Manager