Indoor pool, outdoor pool, pool umbrellas, sun loungers
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Reviews of Aria Claros Beach & Spa Resort – All Inclusive

5 out of 5
Aria Claros Beach & Spa Resort – All Inclusive
Özdere-Izmir Caddesi No:104, Menderes, Izmir

Reviews

5.6
Rating 10 - Excellent. 9 out of 95 reviews" "
Rating 8 - Good. 22 out of 95 reviews" "
Rating 6 - Okay. 21 out of 95 reviews" "
Rating 4 - Poor. 23 out of 95 reviews" "
Rating 2 - Terrible. 20 out of 95 reviews" "

5.2/10

Cleanliness

5.2/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

MELTEM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food with lots of options
Stayed 3 nights in Jul 2023

4/10 Poor

Hayati

Stayed 3 nights in Sep 2022

6/10 Okay

Michael, Plano

Liked: Cleanliness, staff & service
Stayed 8 nights in Sep 2022

2/10 Terrible

Muhammad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT BOOK HERE
Right, there are alot of problems with this property. They amount of money they are charging, service is really mediocre. I suggest you book one of the larger chains so there is a service standard - the property services cannot handle the amount of people they have this summer. - pools and other entertainment is ok - the food is boring. They have the same things each day in the restaurants so you get bored after the 3rd day. They should have more themed food sections, such as chinese, japanese, indian, american. You get sick of eating the middle eastern food everyday -the rooms are only made everyday not cleaned. - most of the fridges in the room doesnt work so you cannot keep your medicines - the golf carts take forever to come - they give you only 1 room card. Never happened to me before every at any other resort. If you ask for the second one, they ask for a €5 deposit - the reception staff is really unhelpful. They only have a poker face on when you ask them for help The staff is racist, atleast the managers. All in all, spend your money elsewhere. You dont want to be stressed or fighting on a holiday
Stayed 3 nights in Jul 2022

2/10 Terrible

Raabia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY FAR AWAY!!
For the price we paid, it was utterly disappointing. The staff all over the resort was rude and just didn’t want to help. Barely any English speaking staff which frustrates guests even more because they don’t even want to make the effort to understand. Check-in: They put me in room which was less in price and not what I had booked My view was of a parking lot The staff was unhelpful Room: The room had hair on the floor (pics attached) Overall the resort had a FLY problem. There were flies everywhere and it could be because the resort and rooms were dirty. Housekeeping would only come and make the bed but leave the floors and washrooms as it is. Service: Since the resort is huge, we would use golf carts to get around which was extremely painful as we would call for the cart and no one would come for 30-40 mins. If we would flag one coming forwards the room, the attendants would rudely ignore and keep driving. Entertainment That was the only part that we thoroughly enjoyed along with the pool facility Food: Again rude staff, if breakfast timing was 7am -10am, they would wrap up everything at 9:30am and leave people hungry. Similar situation with lunch and dinner timings The snack bars have extremely low quality foods. Overall we had a very bad few days and we just couldn’t wait to leave. I have been to many all inclusive resorts but this one just made me so upset all through my holiday! STAY FAR AWAY!
Stayed 3 nights in Jul 2022

8/10 Good

Graham

Liked: Cleanliness, property conditions & facilities, room comfort
The Aria Claros Resort is an excellent Hotel
The Aria Claros Resort was great, Very helpful friendly Staff, The Meals where lovely. We are looking forward to our next visit to this Hotel. It was however disappointing that we wasn't told in advance that the Indoor Pool was closed.
Stayed 3 nights in Oct 2021

10/10 Excellent

Tav, Maui hawaii

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Incredible setting. Friendly staff. Nice water park . Great amenities. Very large in making sure you are not short of anything . Multiple areas to eat and drink 24 hours. Good could be better . And communication a little choppy due to language
Stayed 3 nights in Sep 2019
Response from Aria Claros Team on Apr 1, 2020
It was with great pleasure that we received your valuable feedback regarding your experience in our Resort and the service received from our staff. We are looking forward to welcome you again in a near future. Please feel free to contact us for any additional support you may need. Kind regards

2/10 Terrible

AZM

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad overall
Not so good. Restaurant is bad. Service is bad. Overall bad.
Stayed 3 nights in Aug 2019
Response from Aria Claros Team on Mar 31, 2020
Thank you for taking the time to share your feedback. Sincerely,

8/10 Good

Verified traveler

Stayed 7 nights in Aug 2019
Response from Aria Claros Team on Mar 31, 2020
Thank you for taking the time to share your feedback. Sincerely,

6/10 Okay

Omer, london

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Poor facilities
* Hotel internet was terrible!! Could not load anything at all, the hotel staff at the reception said it would be resolved but nothing was done! * Touch screen button system on the lifts was really annoying, most of the time the lifts button was not responding which made the wait for the lifts really long. * The kids swimming pool was fantastic! We had a lovely time. * Snack bars located by the beach and pools was a great touch. Very quick to get a bite wherever you are. * Food choice was not too bad * Area of the hotel is not that great as you are far from everything and nothing within walking distance.
Stayed 6 nights in Jul 2018
Response from Aria Claros Team on Mar 31, 2020
Thank you for taking the time to share your feedback. Sincerely,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fawlty Towers hotel is a joke and rudest staff
The worst place I have ever stayed. The staff were so rude I have never experienced anything so bad. This is not a five star hotel the service is less than 2 stars and it is not clean. We complained about the rude staff and on the day we were leaving they made us wait fourth minutes to get our luggage, the taxi was outside and they refused to get our luggage. In the end we had to shout to get the key back and go up with the trolley and take it ourselves. It really was bizarre how rude, unprofessional and nasty the staff were. I have stayed in several hotels I. Turkey and never had experienced anything like this. All inclusive was a joke, the drinks are from a machine... The pool was cold and when you enter they ask you to buy a cap... In any respectable place if the rule is to have a cap they provide you with one free of charge. But not this place! & they didn't give us towels when we went to ask they were dirty! Nothing here was nice. And even the nice things were made bad by the way the staff treated us. When we arrived late at night we waited an hour for check in & were exhausted, the reception didn't even offer us a drink. It is not a five star hotel, it is not classy, or clean or neat or professional. Please avoid it at all costs and the all inclusive is not worth it at all. The worst place I have ever stayed and I have been to over 140 hotels worldwide, some had no stars at all but fair much better than this. I've never had such a terrible experience. Ridiculous.
Response from Guest Relations on May 13, 2018
Thank you very much for your feedback. We are deeply sorry to read your disappointment in your accommodation. We would like to kindly inform you that your comments have been shared with our team. we would hope to see you return to Aria Claros Beach & Spa Resort Best Regards, Aria Claros Beach & Spa Resort

10/10 Excellent

Mehmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was very friendly and helpful
Stayed 1 night in Oct 2017
Response from Aria Claros Team on Mar 31, 2020
Thank you for taking the time to share your feedback. Sincerely,

2/10 Terrible

Roujeh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare. Cheap. Unprofessional.
Food is obviously bland and cheap, nothing new for 7 days... Chicken and fish are dominant. meat is very rare, There is no food tags in the buffet if you have allergies.. you have to guess what you're eating. it's a nightmare. Cleanses is good, dishes are always clean ... Rooms are well took care of. Staff is rude and not friendly at all inexperienced and unprofessional, English is non-existing ... No one speaks English. Do not recommend at all, nightmare.
Stayed 7 nights in Aug 2017
Response from Aria Claros Team on Apr 1, 2020
Thank you for taking the time to share your feedback. Sincerely,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
Do not stay here we moved hotel after 1 night it is a disgrace and not a 5*! The staff are rude and ignore complaints until it's too late and rooms are filthy. Restaurant is like a cattle market! Ruined our honeymoon pl as do not stay here
Stayed 7 nights in Jun 2017
Response from Aria Claros Team on Apr 1, 2020
Thank you for taking the time to share your feedback. Sincerely,

8/10 Good

Sam, Birmingham, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Location and Beach
The Hotel is good and Beach was perfect with beautiful view and clear sea. We did some snorkeling which was not very bad. We liked the dance club at night but drinks are only available till 12 midnight in most of the bars which was so disappointing as they charge after midnight. The hotel staff specially at reception were usually not trained and they could not speak English. Quality of food is good not great, quality of drinks also good. Spa was amazing with Turkish Bath. Definitely try it. Kusadasi which is a town 30min away from hotel was amazing city. We also visited Ephesus which was great culture to see. Room was clean. We went for Deluxe double in the main building on the 5th floor with amazing view over the sea and large room. Room service was acceptable and air condition was good. The fridge was not working properly so we ask them to change and they did.
Response from Aria Claros Team on Apr 1, 2020
Thank you for taking the time to share your feedback. Sincerely,

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
It's ok
The hotel is currently being renovated and I expect it to be great when it is done. However, when we were there some of the restaurants were closed and the staff were not properly trained. Some of the activities were very expensive. The location seems out of the way and taxis were expensive. The food at the main restaurant was absolutely great and the beach always had space and umbrellas available.
Response from AriaClaros on Jun 9, 2016
Dear Guest, First of all thank you for choosing Aria Claros Beach&Spa Resort. We have taken into consideration your feedback as it is very important for us to improve our services. hope you can visit us in a future time. Kind regards

8/10 Good

Cengiz

Stayed 5 nights in Sep 2023

8/10 Good

DILEK

Traveled with family
Disliked: Cleanliness, staff & service
Böylesi güzel bir otelin, dışarıdaki tüm tuvaletleri pisti.Odalar toz içindeydi çarşaf ve havlu değişmekten başka bir temizlik anlayışı maalesef yok odalarda.içki kalitesi düşük kullandıkları şuruplarda tat yok. Restoranda garsonlar yüzüne bakmıyor,çoğu yabancı zaten.Yemekler fena değildi. Otel biraz yokuştu ama denizi çok güzeldi. Olanaklarıda güzeldi. Aquaparkı çoğu 5 yıldızlı otelden çok daha iyiydi. Temizlik konusuna ciddi anlamda önem verilmeli
Stayed 3 nights in Sep 2023

4/10 Poor

Kenan

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Konaklama kısa özeti
Oteldeki eksiler, çok büyük bir alanda sürekli biryerden bir yere yürümek. Havuza gitmek, havuzdan çıkınca bişeyler atıştırmak için snack gibi bir yere gitmek için birsürü yol yürümeniz gerekiyor. Uzun yürüyüşleri seviyorsanız mutlaka gidin. Ayrıca gece heryer karanlık ışıkların çoğu yanmıyor. Artıları soylemek gerekirse, kısaca bol bol yürümek dışındaki yemek vs gibi diğer otel imkanları standardın biraz üzerinde.
Stayed 3 nights in Aug 2023

8/10 Good

Ali

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Animation war sehr gut. Das Hotel ist sehr kinderfreundlich, und hat einen sehr schönen Ausblick auf das Meer.
Stayed 3 nights in Aug 2023

10/10 Excellent

Cevahir Bülent

Stayed 3 nights in Jun 2023

2/10 Terrible

Ender

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So etwas als 5 Sterne zu bezeichnen ist eine unverschämtheit. Dreckige Zimmer, vor allem das Bad. Kein vernünftiger Ansprechpartner. Für ein Alternativzimmer mussten wir sogar draufzahlen.
Stayed 3 nights in Aug 2022

4/10 Poor

Turabi

Stayed 5 nights in Jul 2022

2/10 Terrible

Amirabbas

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Sait

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Aria Claros Team on Oct 11, 2021
Değerli Misafirimiz, Otelimizle ilgili güzel yorumunuz için teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla,

10/10 Excellent

Erhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel
Tek kelimeyle mükemmel bir hotel mutlaka gidin
Stayed 2 nights in Sep 2021
Response from Aria Claros Team on Oct 11, 2021
Değerli Misafirimiz, Otelimizle ilgili güzel yorumunuz için teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla,

8/10 Good

Tuelay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Aria Claros Team on Oct 11, 2021
Değerli Misafirimiz, Otelimizle ilgili güzel yorumunuz için teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla,

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Aria Claros Team on Oct 11, 2021
Değerli Misafirimiz, Otelimizle ilgili güzel yorumunuz için teşekkür ederiz! Konaklamanızdan memnun kaldığınıza sevindik. En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla,

2/10 Terrible

M

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tek kelimeyle berbat !! Oda temizligi hic yapilmadi, arayinca arac gelmiyor. Rezil olduk
Stayed 3 nights in Aug 2021
Response from Aria Claros Team on Oct 11, 2021
Değerli Misafirimiz, Zamanınızı ayırıp otelimizle ilgili yorum yazdığınız için teşekkür ederiz! Bu tür eleştiriler sayesinde hizmet kalitemizi yükseltebiliyoruz. Misafirlerimize en iyi konaklama hizmetini sunmak isterken görülüyor ki bu sefer başarılı olamadık. Güveninizi tekrar kazanabilmek için bize bir şans verirseniz, diğer misafirlerimizin vazgeçemediği muhteşem konaklama deneyimlerini size de yaşatabilmek için elimizden geleni yapacağımızı garanti ederiz. Saygılarımızla,

4/10 Poor

Yilmaz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Teleurstellend
Helaas een teleurstelling. De Accommodatie is veelbelovend, maar eenmaal binnen kom je er toch direct achter dat er al heel lang geen onderhoud is geweest. Alles is aanwezig, maar wel oud, vies en deels kapot.… bestek, borden, tafels, ligbedden, zwembaden. Ziet er allemaal erg oud, uitgeleefd en onhygiënisch uit. Het eten is onvoldoende, ben 5 dagen verbleven en heb eigenlijk helaas geen ene keer echt lekker gegeten. Dat kwam mede door de eerder genoemde punten. Gelukkig ook enkele Pluspunten… de kamer was ruim en schoon en we hebben gelukkig kunnen genieten van het strand / zee.
Stayed 3 nights in Aug 2021
Response from Aria Claros Team on Oct 11, 2021
Beste gast, Bedankt dat je de tijd hebt genomen voor het geven van jouw feedback. Ik had graag gezien dat je een betere ervaring had gehad. Van dit soort feedback kunnen wij desondanks enorm veel leren om onszelf te verbeteren. Wij werken er hard aan om onze gasten een fantastische ervaring te bezorgen, maar in dit geval zijn wij blijkbaar tekort geschoten. Wij hopen dat je ons alsnog een kans zou willen geven om je vertrouwen terug te winnen. Ik kan je garanderen dat wij dan ons uiterste best zullen doen om je een fantastische ervaring te geven waar veel van onze gasten ondertussen van zijn gaan houden. Met vriendelijke groet,

6/10 Okay

Hasan

Traveled with family
Stayed 2 nights in Aug 2021
Response from Aria Claros Team on Oct 11, 2021
Değerli Misafirimiz, Zamanınızı ayırıp otelimizle ilgili yorum yaptığınız için teşekkür ederiz! En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla,

8/10 Good

Serkan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Es war ok. Das essen war super. Das Zimmer war perfekt (junior eser
Stayed 6 nights in Aug 2021
Response from Aria Claros Team on Oct 11, 2021
Lieber Gast, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad service
Stayed 4 nights in Aug 2021
Response from Aria Claros Team on Aug 12, 2021
Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vorab möchte ich mitteilen, dass ich gelernter Hotelfachmann bin. Ich kenne mich in diesem Sektor aus und weiß was zumutbar ist. Dieses Hotel ist ein absolutes horror Hotel!!! Der Aufenthalt fühlt sich nicht nur wie ein Alptraum an, es ist tatsächlich auch so. Ich würde es noch nicht mal meinem schlimmsten Feind empfehlen. Angefangen von der fehlenden Hygiene in sämtlichen Bereichen bis zum Service, ist es mit Abstand, dass schlechteste Hotel in dem ich je untergekommen bin. Dabei hatte ich wirklich nur minimale Erwartungen an Hygiene und Service. Ich weiß das Hotelsterne, immer in der jeweiligen Landeskategorie vergeben werden, aber das Hotel hätte in keinem Land der Welt einen Stern verdient. Unser Hotelzimmer ist nicht hygienisch Sauber. Kaputte Schränke, defekte Fliesen, kein funktionierendes Internet (W-Lan), eine Klimaanlage die immer wieder aussetzt und Schimmel im Bad ist nicht akzeptabel. Die Minibar wird nicht aufgefüllt. Man muss vom check-in bis zum check-out mit dem auskommen, was vorhanden ist. Es gibt weder im Restaurant, noch an den Buffets, insbesondere bei der Essensausgabe irgendwelche Hygienekonzepte. Das Personal ist sehr schmutzig. Beim gestrigen Abendessen hat mir der Koch am Buffet meine Speise mit der Hand aufs Teller gepackt. Das ist gerade zur Pandemiezeiten nicht zu verstehen. Dafür habe ich absolut kein Verständnis und kann von niemanden akzeptiert werden. Am liebsten hätten wir uns bis zum auschecken im Hotelzimmer eingeschlossen.
Stayed 3 nights in Aug 2021
Response from Aria Claros Team on Aug 12, 2021
Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mit freundlichen Grüßen,

6/10 Okay

Serhat

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021

4/10 Poor

Nüvit

Disliked: Cleanliness, amenities, property conditions & facilities
In der
Stayed 3 nights in Aug 2021

2/10 Terrible

Foad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget dårlig service
Anbefales ikke i det hele tatt. Meget dårlig service. Rommet: måtte be om håndkle og Shampo hver dag etter rengjøring, kjøleskapet i rommet fungerte ikke. De byttet ikke kjøleskapet selv etter at vi snakket med hotelldirektøren. Vi hadde med oss medisiner som måtte oppbevares kjølig. Maten var så dårlig at den ikke kunne sammenlignes med mat i andre 5 stjernehoteller, andre steder i Tyrkia vi har vært.
Stayed 6 nights in Jul 2021
Response from Aria Claros Team on Aug 3, 2021
Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

4/10 Poor

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service
Voor de prijs ok
Stayed 4 nights in Jul 2021
Response from Aria Claros Team on Aug 3, 2021
Beste gast, Bedankt dat je de tijd hebt genomen om jouw feedback te geven. We hopen je snel weer te verwelkomen in ons hotel.

6/10 Okay

Lyson

Liked: Room comfort
Stayed 3 nights in Jul 2021
Response from Aria Claros Team on Aug 3, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 Okay

Mehmet Servan

Traveled with family
Liked: Staff & service, room comfort
Yemekler kötü, deniz ve otel iyi
Stayed 3 nights in Jul 2021
Response from Aria Claros Team on Aug 3, 2021
Değerli Misafirimiz, Zamanınızı ayırıp otelimizle ilgili yorum yaptığınız için teşekkür ederiz! En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla,

2/10 Terrible

Anita

Stayed 5 nights in Jul 2021

8/10 Good

Mustafa

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Hôtel familial
Un séjour très agréable, a part le premier jour où nous étions très déçu l’état sale de la chambre, un problème résolu après mettre énervé et demandé une équipe de nettoyage ! Dommage, ça m’a donné dès le premier jour, une mauvaise image de l’hôtel et c’est amélioré au fil de mon séjour
Stayed 3 nights in Jul 2021
Response from Aria Claros Team on Jul 12, 2021
Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

BURAK

Liked: Cleanliness, property conditions & facilities, room comfort
Yemekler VASAT, kalan her şey güzeldi..
Temizlik konusunda iyiler, konum gayet güzel bir yerde, denizi özellikle harikaydı. Hiç havuza girme ihtiyacı hissettirmedi. 2 büyük problemden önemli olanı; yemekler gerçekten vasattı diyebilirim. Ciddi anlamda hazımsızlık ve hafif zehirlenme belirtileri gösterdim. (Kendim şahsen hekimim ) Diğer problem ise tesis büyük olduğu için deniz ve otel arası mesafe çok olmamasına rağmen arazinin çok engebeli olması sebebiyle kumsal - otel arası yol gerçekten yorucu olabiliyor ki bunu seyrek de olsa servis hizmetiyle bi nebze azaltabiliyorsunuz. Önemsiz diyebileceğim diğer sorunlar ise; resepsiyon gerçekten durumlardan sanki bihaber yardımcı olmaktan çoğu zaman aciz ve odadaki havlu sayısı yetersizdi. Yemekleri dert etmiyorsanız parasına gerçekten değer bir hizmet alabilirsiniz.
Stayed 3 nights in Jun 2021
Response from Aria Claros Team on Aug 3, 2021
"Değerli Misafirimiz, Zamanınızı ayırıp otelimizle ilgili yorum yazdığınız için teşekkür ederiz! Bu tür eleştiriler sayesinde hizmet kalitemizi yükseltebiliyoruz. Misafirlerimize en iyi konaklama hizmetini sunmak isterken görülüyor ki bu sefer başarılı olamadık. Güveninizi tekrar kazanabilmek için bize bir şans verirseniz, diğer misafirlerimizin vazgeçemediği muhteşem konaklama deneyimlerini size de yaşatabilmek için elimizden geleni yapacağımızı garanti ederiz. Saygılarımızla,"

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konum güzel, plaj iyi, hem çocuklar hem de büyükler için yeterli kaydırak mevcut, yeme içme bol. Ancak, yiyeceklerde kalite çok kötü, herşey BİM için üretilen markalar. sahile ve havuzlara ulaşım çok zor. Devamlı rampa ve merdiven inip çıkmak zorunda kalıyorsunuz. Ana bina kara manzaralı odada kaldık, oda geniş, yandan deniz de görüyor. Ancak otelde asansörler yetersiz ve kaldığımız odanın banyosunda duşakabin yoktu :)
Stayed 2 nights in Aug 2019
Response from Aria Claros Ekibi on Mar 31, 2020
Zamanınızı ayırıp otelimizle ilgili yorum yazdığınız için teşekkür ederiz! Bu tür eleştiriler sayesinde hizmet kalitemizi yükseltebiliyoruz. Misafirlerimize en iyi konaklama hizmetini sunmak isterken görülüyor ki bu sefer başarılı olamadık. Güveninizi tekrar kazanabilmek için bize bir şans verirseniz, diğer misafirlerimizin vazgeçemediği muhteşem konaklama deneyimlerini size de yaşatabilmek için elimizden geleni yapacağımızı garanti ederiz. Saygılarımızla,

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aldrig har jeg oplevet lignende hotel!
Vi boede i deres vila på 175 kvm med egen pool da vi havde baby på 3 mdr med. Vilaen er var ok, manglede pleje men ellers var beliggenhed og udsigt fra vila super. Når det så we sagt! Kan jeg kun skrive ulækkert, uhygiejnisk og ekstrem dårlig service! Pool området for børn var muggen og utrolig beskidt! Maden dagligt var så ringe og smagte af intet. Kokken er uhygiejniske en af gangene røg håndtaget at gryden af og nwd i hele retten og kokken tog den bare op og lod som ingenting! Deres service var beskidt hver dag alle mennesker stod og kiggede alle tallerkner igennem for at finde rene. Når kokkene hældte nyt mad op var de bedøvende ligeglad med om det ramte alt deres røj eller ej og så derefter ned i serveringsholderern. Tjeneren forstår nada og er blot lavlønnede og aner ikke en skid. Rengøring af vila levede overhovedet ikke op til hvad man er vant til og steygehjern findes ikke da man skal betale for at få strøget sit tøh (har aldrig oplevet hotel uden steygwhjwen på 5 stjerner) ellers havde jeg jo nok taget mit eget mwd. Det her var en engangs Forestilling og det gentager sig aldrig igen. Mine børn endte med rota virus dagen efter. Tak Aria.
Stayed 4 nights in Jul 2019
Response from Aria Claros Team on Mar 31, 2020
Thank you for taking the time to share your feedback. Sincerely,

2/10 Terrible

Hatice

Disliked: Staff & service, property conditions & facilities, room comfort
Yemek felaket iğrenç
Maalesef çok büyük hayallerle geldik ama umduğumuz gibi çıkmadı. Yemeklerden başlayalım bütün ekmekler küf kokuyordu, meyvelerin hepsi ya bozuk yada yenmez haldelerdi. Bi gün de yemek yerin ortasında yengeç yapılıyordu ve hemen sonra kaldırırdı bozuk diye. Odalar güzeldi, rahat. Ama şu an kardeşimin ve eşimin midesi o kadar bozuldu ki 5 gün raporlu evdeler.
Stayed 4 nights in Jul 2019
Response from Aria Claros Team on Mar 31, 2020
Zamanınızı ayırıp otelimizle ilgili yorum yazdığınız için teşekkür ederiz! Bu tür eleştiriler sayesinde hizmet kalitemizi yükseltebiliyoruz. Misafirlerimize en iyi konaklama hizmetini sunmak isterken görülüyor ki bu sefer başarılı olamadık. Güveninizi tekrar kazanabilmek için bize bir şans verirseniz, diğer misafirlerimizin vazgeçemediği muhteşem konaklama deneyimlerini size de yaşatabilmek için elimizden geleni yapacağımızı garanti ederiz. Saygılarımızla,

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Wir waren Mitte April in einem der lux. Villen mit hervorragender Aussicht . Sehr großzügig, hell und ruhig gelegen. Insgesamt gut , allerdings stinkt es aus den Duschabflüssen und alles in allem etwas in die )Jahre gekommen , wie auch das Hauptgebäude.
Stayed 5 nights in Apr 2019
Response from Aria Claros Team on Mar 31, 2020
Thank you for taking the time to share your feedback. Sincerely,

2/10 Terrible

Sanchez, Frankfurt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keine gute Essen. Trotz kleiner baby dabei war unser Zimmer von Rezeption und von Strand sehr weit weg. Nicht zum empfehlen
Stayed 10 nights in Sep 2018
Response from Aria Claros Team on Mar 31, 2020
Thank you for taking the time to share your feedback. Sincerely,

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2018
Response from Aria Claros Team on Mar 31, 2020
Thank you for taking the time to share your feedback. Sincerely,