Nice hotel, but could do better for the price
Posted May 31, 2016 on Hotels
Overall the hotel is clean and well serviced, and good for a short business visit to this area. A couple of things let down the overall experience. The room I stayed in was noisy due to a large generator in the block behind the hotel. It seemed to operate from early in the morning, which was not a big deal for me because I was leaving early anyway but still annoying. My room lost power a few times during the stay, so you can't rely on the alarm clock in the room, and the outages also turn off the air conditioning system. While the breakfast buffet has a great selection, they only manned the omelette station one morning out of four. This didn't seem to be for lack of staff, and the egg mix and other ingredients were prepared, so just seemed like they couldn't be bothered to provide the service. Other hotel patrons were also waiting expectantly at the egg station, and also gave up looking for staff to assist.
Comment from Hotel Management
by Cengiz Caner, Hotel Management
Dear Ramada Plaza İzmit Guest, We are sorry to learn about the inconvenience you experience about electicity during your recent stay. There is a construction about public transportation nearby and we sady experience the electric outages about this construction which will be finished soon. We also would like to thank you for your constructive comments regarding the breakfast room. Your comments are shared with related management team to ensure our standards are as consistent as you expect from a hotel of our category. Thank you again for your visit and look forward to welcoming you back soon. Best Regards