Exterior

Reviews of Hakone Hotel

4 out of 5
Hakone Hotel
65 Hakone Hakone-Machi, Kanagawa, Hakone, Kanagawa-ken

Reviews

8.6

Excellent

Rating 10 - Excellent. 273 out of 592 reviews" "
Rating 8 - Good. 226 out of 592 reviews" "
Rating 6 - Okay. 72 out of 592 reviews" "
Rating 4 - Poor. 17 out of 592 reviews" "
Rating 2 - Terrible. 4 out of 592 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Annie

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location & great view of lake Ashi. Osen was enjoyable & nice. Walkable to river cruise. Didn’t like diner and breakfast that much, very small portions and minimal selections.
Stayed 1 night in Mar 2024

8/10 Good

michaeljwile

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kirk, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay here. Very quiet in the area in March. Several food establishments were not open or had limited hours. Staff was very friendly and helped me book a side trip.
Stayed 2 nights in Feb 2024

8/10 Good

Samad

Stayed 3 nights in Dec 2023

8/10 Good

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Khalil

Stayed 2 nights in Dec 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the old fashioned charm and personal service. The restaurant was fabulous - with fresh linen table cloths even for breakfast. The only reason for my 4 star rating is because the room temperature cannot be controlled and the rooms were unbearably hot at times, making sleeping very difficult.
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room!
Stayed 1 night in Nov 2023

4/10 Poor

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of lake
Stayed 2 nights in Oct 2023

10/10 Excellent

Christian

Stayed 2 nights in Oct 2023

10/10 Excellent

John

Traveled with group
Liked: Amenities
Fab hotel and surroundings
Stayed 2 nights in Oct 2023

8/10 Good

Bogdan

Liked: Cleanliness, staff & service, amenities
Lake location and view
Stayed 2 nights in Oct 2023

6/10 Okay

SHI MIN

Disliked: Cleanliness, amenities, property conditions & facilities
Long distance, poor amenities. Other than the view of Lake Ashi, there is nothing great about this hotel. Dining options are limited. The nearest convenient store is 1.5km away. They didn’t even have a proper power plug to charge phone(lucky they manage to find alternate plug for us. All the power outlet are used. You gotta remove it. The balcony area, horrible. With bird poop and dirt lying… zzzz only one staff can speak better English. Gotta rely on google translate to help us. The area is a dead place after 6pm.
Stayed 2 nights in Sep 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views over Lake Ashinoko to Mount Fuji
2 night stay to ‘do’ lake cruise, ropeway, cable car and train to visit open air art galley
Stayed 2 nights in Sep 2023

8/10 Good

Laila

Stayed 1 night in Sep 2023

8/10 Good

Alisa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely hotel with an amazing view and close to the pirate ship and bus if you plan to do the Hakone loop. The room we had was a good size and had a beautiful lakefront view. The hotel also has a bar and restaurant with an amazing view as well but it is very overpriced. The happy hour had a couple of random drinks and beer on it but no food. The unfortunate part is that there aren’t many other options around so you feel a bit trapped and taken advantage of. The restaurant is huge but requires a reservation be made and it must be done no later than 5pm which seemed silly as the night we were there, only a single table was occupied and it was only 1 person! The price for the entrees were outrageous- so we wouldn’t have eaten there in any event. An average entree was $90 and up from there. Wine we ordered in the bar was $23 per glass. We don’t have a problem paying that although there was only 1 type of wine to choose from. I would recommend the hotel due to the beautiful location and view but they need to improve their offering at the bar and restaurant. Staff at the bar could also be more attentive as they spent more time polishing the glasses then serving people.
Stayed 1 night in Sep 2023

8/10 Good

Kathryn

Traveled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
This is a lovely hotel, albeit a little run down in the bathroom. The views over the lake were spectacular. The bar was extremely expensive as were the restaurants and breakfast. Location was great for what we wanted but the surrounding shops and restaurants were disappointing. Everything was shut from 6pm till 11am. Hotel service was polite and respectful but very slow.
Stayed 2 nights in Sep 2023

8/10 Good

Diana O.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Rajendra

Stayed 1 night in May 2023

6/10 Okay

William

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Virginia, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakone Hotel is beautiful. I definitely recommend a lake view room because you can see Mt. Fuji from your room on a clear day! The hotel staff were very nice. English friendly for foreigners. The area is quiet. There are a few places to eat in the area and a short bus ride to the next town for more restaurants and convenience store. We didn’t eat at the hotel restaurant but the hotel bar was nice. If you have the hakone free pass, there is a bus stop right in front of the hotel so it is easy to get to.
Stayed 2 nights in Apr 2023

10/10 Excellent

Haytham, Dhahran

Stayed 2 nights in Apr 2023

10/10 Excellent

TODD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended hotel, not restaurant.
This is a really nice hotel right on lake Ashi. It was super quiet and spacious. The only thing I didn't like is that it was a little far from the other Hakone attractions. I also got sick from the breakfast at the hotel restaurant from some undercooked sausage, which was very upsetting especially because it cost so much.
Stayed 2 nights in Mar 2023

2/10 Terrible

Travis

Disliked: Amenities
After reviewing the Expedia.com listing for this Hakone Hotel hot springs, I prepaid Expedia for a three day visit. After arriving, I was refused service to the hot springs because I have a small tattoo on my forearm. The hotel later confirmed that people with tattoos (regardless of size) are strictly forbidden from using their hot springs facilities. I contacted Expedia via the chat function on their app informing them I was refused service and asked for a refund on my stay. I indicated I had relied on Expedia’s listing and assumed their description of the hot springs to be truthful and accurate before I decided to prepay Expedia. Expedia’s listing made no mention that people with tattoos would be refused service to the hot springs. The hot springs experience was my only reason for visiting that property. Had Expedia provided an accurate, truthful description, I would not have made this purchase. Expedia refused to refund any amount of the purchase and has, as today, refused to update their online listing to indicate that people with tattoos are refused entry into the property’s hot springs facilities. A basic tenet of commerce is that an advertiser must provide truthful, accurate descriptions of their product or service for the transaction to be valid. False or misleading advertising is unethical and unlawful.

10/10 Excellent

DAVID, Albuquerque

Stayed 2 nights in Mar 2023

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2023

10/10 Excellent

Jon Louis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Onsen was nice, View is amazing, very quiet

10/10 Excellent

Cuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Room was very clean and spacious. Hotel is right next to the Pirate cruise ship and Tozan Bus Station.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel overlooking Lake Ashi. It's conveniently located next to Hakone-machi port where the pirate ship stops. The room we stayed in was spacious with a bathtub and had an excellent view of the lake. Although Mt Fuji was not visible due to cloudy weather, we still had breathtaking views of the other mountains across the lake. There are two hot springs in the hotel for guests. The hotel also has drinks for guests at the lounge in the morning and evening. The restaurant in the hotel serves French food so it was disappointing that we were unable to have some authentic Japanese meals for dinner and breakfast at the hotel. The area is very quiet and there is no convenience store near the hotel. Only one restaurant was open for dinner near the hotel on the day we checked in.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fabulous place to stay!
We were pleasantly surprised by the quality of this hotel! Incredible views, comfortable and upscale.
Stayed 2 nights in Nov 2022

8/10 Good

Rashida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

6/10 Okay

Jeffrey

Stayed 2 nights in May 2022

4/10 Poor

Michael

Traveled with partner
Liked: Cleanliness, property conditions & facilities
On the conditions it stated that tattoos may not be allowed but then when I got to the bath house there was a warning that those with tattoos will be removed from the premises. This type of rule his old fashioned and out of date. In most prefectures tattoos are now allowed but still are not in this hotel. Sad.
Stayed 1 night in Nov 2021

8/10 Good

Anna, Boston MA

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Perfect location and have a beautiful view of lake from our room! Staffs are very friendly, we have good breakfast and Franch dinner too. The room phone is not working, and the bathroom water leaking while shower. Need more maintenance care.
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+
It was amazing! Friendly staff, who spoke English very well (which we appreciated).
Stayed 2 nights in Sep 2020

10/10 Excellent

Zhao Yi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and warm hotel staff
Staff were very helpful with our baggage when we arrived and even as we depart. They are helpful in providing information around the area. The room was a little too warm in the afternoon and there wasn't a faster way to cool it down, but it encouraged us to proceed with our outdoor plans quickly.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Risa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Veronica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve done this before
Amazing
Stayed 1 night in Dec 2019

10/10 Excellent

Veronica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I was back
Fabulous 4th floor room. Perfect view of Mt Fuji. Very large by Japanese standards. Great onsen. Wonderful facilities wish I was there again
Stayed 2 nights in Nov 2019

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice hotel but very hard to get to.
Stayed 2 nights in Nov 2019

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views, comfortable bed, clean. Restaurant options limited and overpriced. Quite location away from main tourist spots. Enjoyed our stay.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very expensive for such a dated hotel. I would not recommend this hotel.
Stayed 1 night in Nov 2019

6/10 Okay

Natalie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wonderful view!
Stayed 1 night in Nov 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight in Hakone
Meals in the hotels were expensive and there were no nearby alternatives It was a Monday night). The hotel is well situated with all rooms overlooking Lake Ashi. The bus terminus is next door making it very convenient for arrival and departure.
View of Lake Ashi from the hotel. Mt. Fuji was hidden behind the low cloud cover.
Stayed 1 night in Oct 2019

8/10 Good

GeraldA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a pretty decent hotel located at Hakone with free parking and excellent paid breakfast. Great view of the lake too. When I made the booking via Expedia, I wasn’t expecting that we had to pay additional local tax of JPY150 per person per night. Would be good to have this called out to your booking guests ahead of time for any extra charges required
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Expensive but we did enjoy our two night stay as our one day turned out to be sunny and not too hot. The view was wonderful Not too many places open to eat in the evening but we did find the hotel bar happy hour to be good with good food. One problem was only one key which made it difficult one going to the male baths and the other going to the female baths. Easy solution - two keys.
Stayed 2 nights in Sep 2019