Ratings based on 91 Verified Reviews

4.8 out of 5
95% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted May 20, 2017
The staff was extremely friendly and helpful. I checked out at 4am and they had my car pulled up and ready for me. They had my room check out ready for me and bottle of water for my drive to the airport.
4 out of 5
Recommended
for Everyone
by A verified traveler

Outstanding location and great service

Posted Mar 15, 2017
Terrific location next to the slopes. Great service and friendly staff. Some of the rooms are getting a bit tired - the shower in our boys' room was not in good shape. Also it would be helpful to have more hooks in the room to hang ski gear.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 9, 2017
The best of the best. The entire experience was 5 stars or better.
5 out of 5
Recommended
for Everyone
by A verified traveler from Stillwater MN

Anniversary Trip

Posted Oct 31, 2016
Pros: Everything!!!!
Cons: Don't know if they Could, Their that good!!!!
My Wife and I Celebrated our 30th Anniversary and My 60th at the 4 Seasons, It was everything I thought and More. The Staff made our Stay so special, I can see why it is a 5 star Resort. Jim in Guest Services called to see what they could do before we arrived, Claudia at the Front Desk made us feel like we were family. Blake and Jerry in the Lounge was great, unbelievable service. Cant say enough about our stay, I look forward to returning again. Thank you 4 Seasons
Comment from Hotel Management
Nov 4, 2016 by Fsjacksonhole , Hotel Management
Dear Dave, We are delighted to hear you enjoyed your experience with us. Thank you for letting us be a part of such a special time. We look forward to welcoming you back. Kind Regards, Michael Mestraud General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Loved it!

Posted Oct 16, 2016
What a great experience...had 3 nights at the hotel at towards the end of a long vacation into the national parks, so we were ready to relax and enjoy the comforts afforded by such a facility...great room (probably best ever) and though certainly pricy, I have to say that it purged my guilt of such a splurge!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 10, 2016
Beautiful property! Excellent customer service. Our room was a bit noisy, backed to a service road. Other than this, it was a fantastic experience!
Comment from Hotel Management
Oct 11, 2016 by Fsjacksonhole , Hotel Management
Thank you for your feedback and we apologize for any noise inconvenience. It would be our pleasure to welcome you back again soon.
5 out of 5
Recommended
for Couples
by A verified traveler from WISCONSIN

Posted Sep 18, 2016 on Orbitz
Excellent location relative to accessing the city of Jackson (airport/restaurants) and located near rough but short and convenient access road to Grand Teton Park (saves about 40 minutes of driving time). Originally booked a mountain view room but after checking in did not like the view due to construction and location overlooking an outdoor bar seating area. Hotel Manager arranged for us to move the next day to an upper floor valley view room. Much more interesting view (sun in the morning on small outdoor balcony, view of hot air ballooning, ranch activities, distant mountains, incoming weather, etc. Definitely would book a valley view for at least non skiing season. Excellent staff / good restaurants. Went with valet parking as self-parking was a long way away (estimated at 7-8 minutes uphill / downhill / across traffic. Rooms are smaller than other Four Seasons hotels we have stayed at but more than adequate for a couple. Bathrooms are large and have two sink locations.
Comment from Hotel Management
Sep 19, 2016 by fsjh , Hotel Management
Dear Bob, We are delighted to hear you enjoyed your visit with us and we were able to accommodate a valley view room. We too enjoy the views of the Gros Ventre mountain range. We appreciate you taking the time to share with us your feedback and we will be sure to share with the team. Kind regards, N. Braga Director of Public Relations
3 out of 5
by A verified traveler

It does not feel as a Four Season at all.

Posted Sep 15, 2016
Hotel feels very dated. Horrendous carpets. Staff is good except for dining room staff which talks too much and gets too personal. Excellent concierge. First time a Four Seasons disappoints me. Not really worth it.
Comment from Hotel Management
Sep 19, 2016 by fsjh , Hotel Management
Dear Anonymous, We are sorry to hear that you were not happy with your first experience at our property. We strive to make everyone's experience the very best possible but it seems we missed with you. We do hope you will consider giving us another chance. Kind Regards, N. Braga Director of Public Relations
5 out of 5
Recommended
for Everyone
by A verified traveler

excellent place to stay!

Posted Sep 13, 2016
Wonderful food, staff and room, would go back in a heard beat
Comment from Hotel Management
Mar 11, 2017 by FSJacksonhole , Hotel Management
We looking forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

51st Birthday Get-A-Way

Posted Sep 13, 2016
I had an AMAZING BIRTHDAY WEEKEND and it was especially memorable because my middle daughter spent it with me. The Staff was extremely accommodating and never hesitated to wish me Happy Birthday throughout my 4 Day stay. Thank you Four Seasons Resort
Comment from Hotel Management
Oct 3, 2016 by FSJacksonhole , Hotel Management
We are so happy to hear you had a nice birthday weekend with us and that we were able to help make it special. Wishing you all the best.