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Reviews of Hampton Inn Jackson Hole

2.5 out of 5
Hampton Inn Jackson Hole
350 S. Hwy 89, Jackson, WY

Reviews

8.8

Excellent

Rating 10 - Excellent. 310 out of 575 reviews" "
Rating 8 - Good. 182 out of 575 reviews" "
Rating 6 - Okay. 49 out of 575 reviews" "
Rating 4 - Poor. 19 out of 575 reviews" "
Rating 2 - Terrible. 15 out of 575 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sophie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was really nice and super clean room!
Stayed 2 nights in Apr 2024

10/10 Excellent

BRIAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, very clean, excellent location
Stayed 1 night in Mar 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine and the staff provided wonderful service.
Stayed 1 night in Mar 2024

6/10 Okay

Anthony

Stayed 2 nights in Mar 2024

10/10 Excellent

Justice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guillaume Bauch - Area General Manager on Mar 29, 2024
Dear Justice,Thank you very much for the 5-star rating. I am glad to know that you enjoyed your stay.We hope to welcome you back soon. Sincerely.

8/10 Good

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have a pool or hot tub. Breakfast has a good selection. Something for everyone
Stayed 2 nights in Mar 2024
Response from Guillaume Bauch - Area General Manager on Mar 29, 2024
Dear Chad,Thank you very much for your feedback. I am glad to read that you enjoyed your breakfast and I am sorry you did not know that we do not offer a pool or hot tub.We hope to welcome you again soon.Sincerely.

6/10 Okay

Jana

Traveled with family
Property seemed outdated and drab. Seemed a little lack luster for the expense.
Stayed 1 night in Mar 2024
Response from Guillaume Bauch - General Manager on Mar 21, 2024
Dear Jana,I am sorry to read that you did not enjoy our accommodations. Our property was renovated in 2022, I am sorry to learn that you did not like the style.I hope your experience with our team and our cleanliness level was to your satisfaction!Best regards.

10/10 Excellent

Todd

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
very comfortable and clean room. good location. great value
Stayed 1 night in Mar 2024
Response from Guillaume Bauch - General Manager on Mar 21, 2024
Dear Todd,Thank you very much for sharing your feedback! I am glad you enjoyed your stay with us and we hope to welcome you again soon!Best regards.

10/10 Excellent

Randolph, Bountiful

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay in Jackson.
Stayed 2 nights in Jan 2024
Response from Guillaume Bauch on Feb 27, 2024
Dear Randolph,Thank you very much for the 5-star review! We hope to welcome you again soon!.Sincerely.

10/10 Excellent

Landis

Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Sarah

Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel and Breanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised with how awesome this hotel was! Great rooms, it was clean, staff was good and the breakfast was great! The full breakfast was definitely an added bonus
Stayed 3 nights in Sep 2023

8/10 Good

Paul

Stayed 1 night in Jul 2023

8/10 Good

Heather

Stayed 1 night in Jul 2023

10/10 Excellent

Sarah, Las Vegas

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel situated near the center of Jackson Hole. Rooms were clean and well kept. Breakfast was great. The front desk staff was also nice. We asked for restaurant reservations around town and were given a list of compiled recommendations based on cuisine, which I thought was great. This hotel is also conveniently located next to a gas station and Target, so if you happen to forget anything, or need to stock up on supplies, this is in a good location. This hotel is also situated near the main highway that heads back towards Idaho, so if you are doing a road trip, it's not a bad place to stay. We stopped here overnight while we visited Grand Teton National Park. Not only is it close to the park, but also to the main area of Jackson Hole. You can not necessarily walk into town from here, but it is a quick drive. My only negative was that they didn't come in a refresh our room (i.e. make the beds, clean up the bathroom, give us new towels) while we were there. They required us to let us know that we wanted that done. Considering the amount of money this place charges, I thought that should be a given.

10/10 Excellent

Ronald

Stayed 2 nights in Jun 2023

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was very friendly and helpful as we had a photo tour early morning and needed 1 hr Kate checkout.. appreciated
Stayed 1 night in Apr 2023
Response from Guest Services on May 1, 2023
We are very happy you enjoyed your stay! Please let us know if we can assist with anything in the future. Have a great day!

8/10 Good

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2023
Response from Guest Services on Apr 23, 2023
We appreciate your taking the time to review the Hampton Inn, Jackson, Wyoming. Our guest's happiness is very important to us. We look forward to your next arrival!

8/10 Good

Alan

Stayed 1 night in Apr 2023

8/10 Good

Alan

Stayed 1 night in Apr 2023

10/10 Excellent

JoLynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Guest Services on Apr 21, 2023
Thank you for taking the time to let us know how your stay at the Hampton Inn, Jackson, Wyoming was. We are very pleased you enjoyed your stay with us! Please come back again! We appreciate our guests and do our very best to provide an enjoyable experience.

10/10 Excellent

Dwight, Harrison Township

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place with a convenient location. No swimming pool.
Stayed 1 night in Apr 2023
Response from Guest Services on Apr 15, 2023
Hi Dwight, Thank you so much for taking the time to review our hotel. We are happy you enjoyed your stay! We look forward to your next stay at the Hampton Inn, Jackson, Wyoming.

8/10 Good

Michelle

Stayed 1 night in Mar 2023

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Guest Services on Apr 15, 2023
Dear Richard,We are pleased that you had a great stay at our hotel! We look forward to seeing you again at the Hampton Inn in Jackson, Wyoming.

10/10 Excellent

Harold

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great check in Was able to check in early Staff was very nice 😊 Close to grocery store which was nice
Stayed 1 night in Mar 2023
Response from Guest Services on Mar 20, 2023
Thank you for taking the time to review our hotel. We appreciate our guests, as well as their feedback regarding their stay. We look forward to your next visit to Jackson, Wyoming Hampton Inn.

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Guest Services on Mar 20, 2023
Hi Melissa, Thank you for such a great review! We look forward to seeing you next time. Have a great day!

10/10 Excellent

Stefan

Stayed 1 night in Mar 2023

10/10 Excellent

Gerald

Stayed 1 night in Mar 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Easy check in. Cute and nice touch having fire pits at the entrance. Lovely.
Stayed 1 night in Mar 2023
Response from Guest Services on Mar 20, 2023
Hi Mary, We are glad you enjoyed your stay. We hope to see you again in the near future!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Feb 2023
Response from Guest Services on Mar 20, 2023
Hi Robert,Thank you for such a great review! We hope to see you again in the future.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a late a couple times, but they were super nice about it.
Stayed 4 nights in Jan 2023

10/10 Excellent

Frank

Stayed 2 nights in Dec 2022

10/10 Excellent

Les

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional and courteous staff. Everything was very good except walking from the parking lot was a sheet of ice -- tough walk to the door. It would be nice if they shoveled and salted a path from the parking lot to the front entrance.

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2022

4/10 Poor

John

Traveled with family
Disliked: Amenities, property conditions & facilities
Hard to find entrance of hotel…was really looking forward to soaking in hot tub, but wasn’t open.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The clerks at the front desk when we checked in and checked out were first rate. We had left a suitcase and the check out clerk was great in contacting us to retrieve the suitcase. The breakfast was very good but there was no coffee available. We had to use the in room coffee pot.

8/10 Good

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Dining
Stayed 1 night in Nov 2022

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service
Love the outdoor fire pits, breakfast was good as always, but disappointed at the room sizes. Very small and tight bathroom, and the space between the bed and tv is too tight! Most I’ve stayed in have large bathrooms with walk-in type showers in some, plenty of space, and much wider rooms. Seem like this was a redo of an older hotel. They should tear this one down for a new build! It’s Jackson Hole, plenty of other nicer hotels to chose from.
Stayed 3 nights in Oct 2022

10/10 Excellent

Robert

Stayed 1 night in Oct 2022

4/10 Poor

Xiaogong

Stayed 1 night in Oct 2022

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful when helping with questions we had about the area.
Stayed 4 nights in Sep 2022

10/10 Excellent

Kristin

Stayed 1 night in Sep 2022

8/10 Good

Sharon

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean and good location
Stayed 1 night in Sep 2022

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Maria

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!! Hotel looks clean, rooms were confortable. Breakfast was fine.
Stayed 1 night in Sep 2022

8/10 Good

ROBIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

ping

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly stuffs and services.
Stayed 2 nights in Aug 2022

2/10 Terrible

John

Traveled with family
Disliked: Amenities
Stay was a disappointment. Room 214 is right near the open stairs,lobby and elevator and you will hear lots of traffic (late night and early morning). We stayed 2 nights July 15-16, 2022 and both nights after 10pm we had random people knock on our door after 10pm. The last night my wife was woken up to someone trying to open our door after midnight (needless to say not a safe feeling when traveling with my young daughters). I told the front desk about my experience at check out and was told the manager would look into it- but no updates as of Monday 7-18-2022. Outside the unwanted visitors to our door- the price that we where charged (almost $800/night=$1600 total) does not come close to the value received (paper plates for breakfast- sitting area full so have to eat outside, dogs barking, and location/view on website I feel misrepresented where you actually land- I had parking lot/power box view).
Stayed 2 nights in Jul 2022