Exterior

Reviews of Homewood Suites by Hilton Jackson

3 out of 5
Homewood Suites by Hilton Jackson
260 N Millward, Jackson, WY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 120 out of 190 reviews" "
Rating 8 - Good. 51 out of 190 reviews" "
Rating 6 - Okay. 12 out of 190 reviews" "
Rating 4 - Poor. 3 out of 190 reviews" "
Rating 2 - Terrible. 4 out of 190 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property under renovation so somewhat limited parking. Also, I didn't realize there was a daily $20 fee for parking. We did walk into town, but it was a dark walk, and sidewalks icy in places. Doable, but just be careful... suggest a flashlight. Front desk staff very helpful. VARIETY on the breakfast buffet was great. Definitely would stay again... and plan to!
Stayed 3 nights in Jan 2024
Response from Guillaume Bauch on Feb 27, 2024
Dear Diane,Thank you for your taking the time to review our experience!I am glad you enjoyed your stay with us. You are correct, there is a parking fee of 19/day.We look forward to seeing you again!Best regards.

10/10 Excellent

Stephen

Stayed 1 night in Nov 2023

2/10 Terrible

Glenda

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very dirty would never stay here again
Stayed 2 nights in Jul 2023

8/10 Good

Ramazan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient area
Stayed 1 night in May 2023

8/10 Good

Amanda

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service
Staff was great. Easy check in. We booked the room with the jet bathtub, only problem was the jets didn’t work. The 2nd day we were moved to another room, and when we were going to use the tub— we realized there was no plug. A member of their team promptly brought it to our room. Other than that, the room was great. Enough room for a toddler and a puppy to run around. Convenient and easy location in town.
Stayed 1 night in Apr 2023

8/10 Good

Ginny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Tim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The room was perfect but what was so fantastic were the staff! Everyone was so helpful and friendly! I was also impressed by the breakfast served and the light meal on Tuesday/ Wednesday evening. The food was terrific!
Stayed 3 nights in Feb 2023

2/10 Terrible

Nicholas

Stayed 2 nights in Feb 2023

6/10 Okay

Chris

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Fine for a 3 star, but one bad CSR mad it seem bad
So we were staying because our flights home got cancelled and the condo we were renting was booked so we couldn’t extend there…so take this with a grain of salt. First off, Karen was extremely kind and welcoming. The other lady that checked us in was awful by comparison. She was rude to guests on the phone while we were waiting to talk to her as well so it wasn’t just us. Accommodations are fine for theri intended purpose. For a family of 3 with a 19 year old son with them with 6 suitcases it was extremely cramped. Bed was too firm, and the sleeper sofa had no sheets on it nor any sheets in the unit l but the place was clean overall and the other gentleman at the front desk was quick to remedy the sheet situation so that was fine. This place is pet-friendly so be prepared for dogs barking (for at least half an hour at one point) and/or some pet smells but they do a solid job overall. If it hadn’t been for the rude woman that checked us in, it would’ve been perfectly adequate for what we needed it for. Breakfast smelled amazing btw but we had to check out at 5:30am so we didn’t get to eat any our one morning there but seemed promising!
Stayed 1 night in Dec 2022

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and nice. I had 3 encounters with the afternoon, evening and very early morning staff. My flights were canceled on 12/26 and they helped me find a wildlife tour, order a pizza and get an early morning ride to the airport. I love Jackson and staying at HS was very consistent with how I know Jackson. Thank you
Stayed 1 night in Dec 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++
Excellent pet-friendly hotel in an awesome location, walkable to so much. A great base for a trip to snow king, jacksom hole or grand targhee. Staff is kind, personable, welcoming and respectful. The lobby is beautifully decorated for christmas and there are books and games for use. Hot breakfast was good enough. The hot tub is hot with forceful jets. The jets turn off after a few minutes, stay off a couple minutes, then turn back on. I stayed in a fireplace kitchenette suite that was cozy and attractively appointed. There are mountain views from either side of the building. I never had trouble finding free parking in back, and i have a large truck. Would stay again, this was the best hotel experience I had on a long 3 week cross country trip :)
Stayed 3 nights in Dec 2022
Response from Karen on Dec 22, 2022
Thank you for your review! We hope you will make it back this way to visit us again. The summer and fall are wonderful times here as well. Enjoy the holidays.

8/10 Good

Nadia

Traveled with partner
Liked: Amenities, property conditions & facilities
Close to everything. Airport shuttle was a nice convenience. We loved the coffee and hot chocolate always in the lobby and board games.
Response from Karen on Dec 21, 2022
Thank you, Nadia. We hope to see you again. Summer and Fall are enjoyable times here in Jackson Hole also. Enjoy the holidays!

10/10 Excellent

Christopher, Sioux City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Pleasant and helpful staff
Stayed 4 nights in Nov 2022
Response from Karen on Nov 14, 2022
Thank you for staying with us, we are pleased you enjoyed your stay. Hope you will stay with us again. Enjoy the coming Holidays.

10/10 Excellent

Suzanne

Stayed 3 nights in Apr 2022

4/10 Poor

chris

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgustingly dirty, housekeeping no-shows for days
This hotel is "fine". However before you book, you should be aware that there are major issues with housekeeping (and you should be aware that you cannot open or close the bedroom door, because the bed blocks it...you have to MOVE the bed to open and close the door!). We booked a family stay for six nights. On arrival, we opened the pull-out sofa bed, to find the previous guest's bedding still there...and filthy. For four of our six days at the hotel, we requested housekeeping, and housekeeping never came. Every day it was "sorry they will come soon" - and our room was never cleaned. There was also a pile of wet towels and dirt left in the hall for 3 days. I contacted Hilton executive customer service and their "CEO representative" told me everything was fine because they "only provide housekeeping when requested". We did request housekeeping - 4 days in a row - they just didn't do it. I have no idea why. I would strongly recommend booking a different hotel, especially if you care about cleanliness and hygiene. This hotel - and apparently their CEO's office - do not care about this at all.
Stayed 6 nights in Apr 2022

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 4 nights in Apr 2022
Response from Guillaume Bauch - General Manager on Apr 18, 2022
Dear Tyler, Thank you very much for your nice words about the team! Best regards.

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I stay here every time we come to Jackson, which is once or twice a year. Everyone is so friendly and helpful. Great complimentary breakfast. Room is always clean upon arrival and always easy checkin.
Stayed 6 nights in Apr 2022
Response from Guillaume Bauch - General Manager on Apr 18, 2022
Dear Jessica, I am glad to see that you return to our Homewood Suites yearly when visiting Jackson! Thank you for your kind words about the team and we look forward to welcoming you again! Sincerely.

10/10 Excellent

Holly

Stayed 1 night in Feb 2022

10/10 Excellent

Kathleen

Business traveler
Liked: Cleanliness, room comfort
biz
This really is a nice property. The suites are roomy. It does need to be updated as the bathrooms especially are showing their age. I will still stay here when in JH though, as it is a great hotel for a pretty good price. Staff is always very nice and helpful.
Stayed 2 nights in Jan 2022

8/10 Good

Douglas

Business traveler
Liked: Cleanliness, property conditions & facilities
Nice place, affordable, but the gym was about as big as a bathroom.
Stayed 2 nights in Jan 2022

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, room comfort
Great location and wonderful amenities
I stayed with my sin for 6 days for hiking and sight seeing
Stayed 5 nights in Nov 2021
Response from Homewood Suites Team on Nov 16, 2021
Hello Ryan, Thanks so much for the positive review! So glad you were able to join us with your son for so long. We hope to see you back one day soon!

10/10 Excellent

Kevin

Stayed 2 nights in Nov 2021

8/10 Good

Laurie

Traveled with pets, Traveled with family
Liked: Amenities, property conditions & facilities
We enjoyed our recent stay at Homewood suites. They are pet friendly and we were able to bring our little dog. The front desk staff was very friendly. The hotel was within walking distance to restaurants and shops. They had breakfast every morning.
Stayed 4 nights in Oct 2021
Response from Guillaume Bauch - General Manager on Oct 23, 2021
Dear Laurie, Thank you very much for sharing your experience at the Homewood Suites by Hilton Jackson. I am delighted to learn that you enjoyed your stay and our team! We hope to welcome you again soon. Best regards.

10/10 Excellent

Kaye

Liked: Cleanliness, room comfort
Nice hotel
Clean and comfortable to sit and relax at the end of the day. Close walk to restaurants
Stayed 1 night in Oct 2021
Response from BB on Oct 11, 2021
Thanks for your review Kaye and for coming all the way out to Jackson for a visit! We're so happy that you enjoyed our close proximity to the Jackson Town Square and that your suite felt comfortable while exploring. We hope to see you again in Jackson sometime soon!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The suite was tiny. There was no room for luggage. It was also way overpriced for what we received. The staff, on the other hand, was very helpful and accommodating and the location was very convenient to downtown Jackson.
Stayed 4 nights in Jun 2021
Response from Homewood Suites Jackson on Jun 29, 2021
Thank you for your recent stay with us and for your feedback on the time in the hotel! We certainly regret hearing that you found the 1-Bedroom Suite too small during your visit and that the value didn't seem to be there. However, we are glad to hear that the location and the interactions with staff were high points. We certainly strive to exceed expectations during Jackson's busy summer season and appreciate you taking the time to leave this feedback. We hope to see you back in Jackson Hole sometime in the future!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel. It's close to the edge of Jackson, but still within walking distance of the downtown stores and restaurants. The staff was extremely friendly and willing to help with directions to parks. They provide a bagged breakfast, and ask for room orders by 8pm the night before. It was an easy, convenient process. We loved the bagged meals because we left early (5 - 6 am) every day for tours and could easily take our breakfast with us. There was plenty of parking, conveniently right outside the hotel. Our room had a full kitchen, including; dishes, dish towels, fridge, microwave, stove, sink, and dishwasher. It also had a seating area with a couch, computer desk, tv, and fireplace, separate from the bedroom. The fireplace was a nice touch and easy to use. The room had plenty of windows as well. The bed was comfortable, but the bedding was odd and I wonder if something went wrong with the cleaning of our room. The fitted sheet was inside out, and the blankets consisted of a flat sheet, what looked like a mattress pad or mattress cover, and a fleece blanket on top. I think the middle was supposed to be a comforter, but maybe they ran out or something. We adjusted the heat and were fine.
Stayed 2 nights in May 2021
Response from Guillaume Bauch - General Manager on May 19, 2021
Thank you very much such detail of your experience with us! I am glad you had a great time and I hope we will welcome you again soon! Best regards.

4/10 Poor

Verified traveler

Noisy
Stayed 2 nights in Apr 2021
Response from BB on Apr 7, 2021
Thank you for your recent stay with us here at Homewood Suites Jackson! We're sorry to see that your stay did not exceed your expectations and that you experienced noise issues during your time here. If there's anything specific you'd like to add that we could improve, please do reach out to us in the coming days. We hope to see you in Jackson Hole sometime in the near future and that we can exceed your expectations then. -The Homewood Suites Team

10/10 Excellent

Verified traveler

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient location. We stayed in a suite - had a full kitchen, living area, separate bedroom which made it great for those who got up early - no distributing the others. The heating/ac unit was well designed and super quiet - we never heard go on/off. The staff was very friendly and helpful. We stayed with our pup and the hotel was convenient for dog walking to a couple of parks. Parking was free and right behind the hotel. The hotel is located a few blocks from the 'downtown' area and a reasonable drive to Jack Hole Ski Resort. We highly recommend and plan to stay here on our next trip to JH.
Stayed 3 nights in Mar 2021
Response from BB on Apr 6, 2021
We so appreciate the great comments about your stay with us that that you enjoyed the extra space in your guest suite to be able to spread out! I'm also thrilled to hear our staff helped make your stay memorable and that our pet-friendly accommodations and access helped make your pup right at home too. We hope to see you here in Jackson Hole again sometime soon! - The Homewood Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from BB on Apr 6, 2021
Thanks for the positive review for your stay with us! We hope to see you in Jackson Hole again sometime soon. Best from Jackson, -The Homewood Team

8/10 Good

Verified traveler

Stayed 1 night in Feb 2021
Response from BB on Apr 6, 2021
We appreciate you taking the time to rate your stay with us! We hope it was an overall positive experience and to see you sometime in the near future here in Jackson Hole. -The Homewood Team

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a large yet cozy suite - separate bedroom and a full kitchen. Everything was stylish and comfortable - loved the fireplace! The lobby area was inviting and the staff were absolutely wonderful! Great breakfast, especially considering the Covid restrictions.
Stayed 1 night in Feb 2021
Response from Guillaume Bauch - General Manager on Feb 9, 2021
Thank you very much for taking the time to share your experience at the Homewood Suites by Hilton Jackson! I am delighted to learn that you enjoyed your stay with us and thank you very much for your kind words about our staff! I hope we will welcome you again soon! Sincerely.

10/10 Excellent

Danya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable accommodations. Staff is very helpful and attentive.
Stayed 1 night in Feb 2021
Response from Guillaume Bauch - General Manager on Feb 9, 2021
Dear Danya, Thank you very much for your review! I am very happy to read that you enjoyed your stay with us and I hope we will welcome you again soon! Best regards.

8/10 Good

Cynthia, Tucson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was private, clean small suite. I would stay there again.
Stayed 4 nights in Dec 2020
Response from Guillaume Bauch - General Manager on Jan 5, 2021
Dear Cynthia, Thank you very much for your feedback! We look forward to welcoming you again! Best regards.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly and helpful staff. Grab and go breakfast available. Walking distance from downtown. Room was spacious, well-equipped and clean.
Stayed 3 nights in Nov 2020
Response from Guillaume Bauch - General Manager on Nov 27, 2020
Thank you very much for your kind review! I am very happy to know that you enjoyed your stay and I hope we will welcome you back soon! Sincerely,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about this place! Location, very clean,comfortable bed and the staff are very friendly and helpful!! Will definitely stay again! 😊
Stayed 3 nights in Nov 2020
Response from Guillaume Bauch - General Manager on Nov 17, 2020
Thank you very much for your nice review! I am glad to know that you had a great time with us and I hope we will welcome you again soon! Best regards.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
business traveler
This was a nice hotel and a really nice room. I was in the Aspen Suite. Very comfortable and a good size. The room was very clean, which is important to me as a business traveler. The lobby was nice also. My only suggestion is that they keep up the common areas a little better. A lot of wall nicks and smudges in and around the elevator and a couple of other areas. This is an older property and it has been remodeled. Overall my stay was great though, the front desk and housekeeping employees were very friendly and accomodating.
Stayed 3 nights in Nov 2020
Response from Guillaume Bauch - General Manager on Nov 17, 2020
Thank you for such great and detailed review of your experience at our hotel! I sincerely appreciate your feedback and thank you very much for your kind words about the team! I hope we will welcome you again! Best regards.

10/10 Excellent

Ho Young

Stayed 1 night in Oct 2020
Response from Guillaume Bauch - General Manager on Nov 17, 2020
Thank you for the great rating! We hope to welcome you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Hotel is older but well maintained. Convenient to Jackson Square but away from all the action.
Stayed 3 nights in Aug 2020

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay. The kids loved the pool
Stayed 3 nights in Aug 2020

6/10 Okay

Jeffrey

Liked: Staff & service
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Town Center. Very quiet. Excellent staff.
Stayed 1 night in Jun 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything. Room and view were awesome, fire place, furnishings, ammenities. FANTASTIC. Staff were professional in every aspect.
Stayed 1 night in May 2020

8/10 Good

Daniel

Stayed 2 nights in May 2020

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ended up here at the start of the COVID19 pandemic. The staff was as helpful as can be. Breakfast daily and shuttles to and from the ski resort and airpot were definitely selling points.
Stayed 3 nights in Mar 2020
Response from Guillaume Bauch - General Manager on Apr 1, 2020
Thank you very much for taking the time to share your experience at the Homewood Suites by Hilton Jackson! I am glad to know you enjoyed our hotel and its staff and I hope you will visit us again soon! Best regards, Guillaume Bauch General Manager

10/10 Excellent

Danya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great staff. Very helpful and friendly. Comfortable room.
Stayed 3 nights in Feb 2020
Response from Guillaume Bauch - General Manager on Feb 18, 2020
Dear Danya, Thank you very much for your kind review! I am glad you enjoyed your time with us and we hope to welcome you again soon! Best regards.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Excellent service from top to bottom; very helpful and courteous. Comfy clean room, nice kitchen. Well located, quiet. Nice view as well.
Stayed 4 nights in Feb 2020
Response from Guillaume Bauch - General Manager on Feb 18, 2020
Dear Karen, Thank you very much for your nice review! I am very happy to know you enjoyed your stay with us and we look forward to welcome you again! Sincerely.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Guillaume Bauch - General Manager on Jan 27, 2020
Thank you very much for the 4-star rating. What could we have done to make it 5 stars? Best regards,

10/10 Excellent

Steve, Tacoma, WA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle to Teton Village and airport was very nice. Staff was especially helpful. Nice location near downtown. Food was just OK, but convenient.
Stayed 4 nights in Jan 2020
Response from Guillaume Bauch - General Manager on Jan 27, 2020
Dear Steve, Thank you very much for taking the time to share your experience with the Homewood Suites by Hilton Jackson Hole, WY. I am delighted to see that you enjoyed your stay with us and thank you very much for your kind words about our Team. We hope to welcome you again soon! Best regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Guillaume Bauch - General Manager on Dec 30, 2019
Thank you very much for the 5-star rating! We hope to welcome you again soon!