We loved the location of the hotel, however we felt it is really outdated and to be honest really unclean. The staff is a bunch of young people with terrible (I know everything) attitudes. The concierge told us to go across the way to get ski gear, which was twice the price of the shop in the hotel, come to find out- they get a kickback from the one across the way. While having breakfast one morning we saw the cook stick his finger in sour cream and lick it. So needless to say, we will not be staying here again.
Comment from Hotel Management
Apr 2, 2016 by Will F, Hotel Management
Please accept my deepest apologies. I hope you can see from many other reviews that your experience is not typical. Many guests have commented on how friendly and helpful our staff has been. We will immediately refresh our training to ensure all guest receive that same level of service.
I'm also appalled to learn about the incident in the restaurant. Although the space is leased and we do not manage the restaurant, we understand that their service and actions reflect on us. We will immediately ensure that such things do not occur in the future and if we are able to learn which of their employees did this, we will insist on disciplinary action.
I'm sorry you felt our recommended rental shop wasn't appropriate. There are many choices in Teton Village, all within a few dollars of each other, including two right inside the hotel. One of those two pays rent and the other does pay a commission in lieu of rent. In comparison, all shops in Teton Village for 1 day performance skis are within the range of $32 to $39. We try to offer personal recommendations based on the needs of the individual skier since some shops cater more to different needs or specific brands.
Thank you for staying with us and for taking the time to write a review. I hope that you would consider another stay in the future. I am certain that we would exceed your expectations in every way.