Nice hotel but sloppy execution
Posted Sep 26, 2016
This is a relatively new property with excellent beds and seemingly clean throughout. Morning number one: electrical socket to coffee maker not working and non-Keurig coffee maker was ultra complicated with no instructions or coffee filters. Also, refrigerator and hair dryer quit working on morning one (hotel staff promptly delivered replacement hair dryer so chalk that up to bad luck). Request mid-week for bed linen change was duly entered into the hotel's computer system by front desk clerk, but never carried out. One of the 2 business center computers (the one I happened to select) was not even wired to the printer when I attempted to print airline boarding passes. The lobby bar area has menus everywhere saying it opens at 4pm, but it was only opened haphazardly. In short, this is a relatively expensive and nice hotel with sloppy execution and unacceptable lack of attention to detail.