Lobby sitting area

Reviews of Jackson Lake Lodge

3.5 out of 5
Jackson Lake Lodge
101 Jackson Lake Lodge Road, Moran, WY

Reviews

8.4

Very Good

Rating 10 - Excellent. 479 out of 1000 reviews" "
Rating 8 - Good. 292 out of 1000 reviews" "
Rating 6 - Okay. 123 out of 1000 reviews" "
Rating 4 - Poor. 67 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Stayed 2 nights in Sep 2023

4/10 Poor

Robert

Liked: Property conditions & facilities
Disliked: Staff & service
Could not eat in the dining room due to staff shortages
Stayed 1 night in Sep 2023

4/10 Poor

Chari

Traveled with family
Disliked: Amenities, property conditions & facilities
We stayed in a cabin. Lights didn’t work and there was no microwave or television. $400 a night!!!
Stayed 4 nights in Sep 2023

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jackson Lake Lodge exceeded our expectations! We thoroughly enjoyed our cottage and our experience in the Grand Tetons. The food and service at the Pioneer Grill was awesome, some of the best meals we had on our entire trip and just wonderful people that were so kind and made us feel very welcome. Honestly, we were shocked how much our experience at Tetons exceeded our experience at Yellowstone especially with the parks being so closely situated.
Stayed 3 nights in Oct 2023

8/10 Good

Araceli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and West view
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Namiko, Odenton

Stayed 1 night in Sep 2023

8/10 Good

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Great location in Grand Tetons making touring easy. However, a very expensive Classic Cottage room without tv, microwave or air conditioning and terrible internet was a disappointment.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep coming back
This was our 7th visit to Jackson Lake Lodge. Everything as expected (though the weather was rainy). Gorgeous view of Willow Flats and the Tetons from the great room in the lodge. Stayed in classic cabin as usual. Enjoyed the Pioneer Grill, Mural Room, Blue Heron lounge and of course passing out by the fireplaces. Always enjoyable to talk with the workers who come from all over the world. Don't change this hotel...the atmosphere is a big part of the reason we keep coming back!
Stayed 4 nights in Sep 2023

10/10 Excellent

James

Traveled with family
Liked: Amenities
Fabulous location very clean
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

William

Stayed 2 nights in Sep 2023

10/10 Excellent

Nancy

Stayed 2 nights in Sep 2023

10/10 Excellent

Ruth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in one of the lovely cabins at this lodge and had a comfortable patio that looked out over a small meadow. The Lodge itself had a beyond-spectacular view of the astonishing Tetons and a great lounge that provided a perfect location for watching the sunset behind the mountains. All-in-all absolutely perfect stay for the beautiful Grand Teton National Park.
Stayed 3 nights in Sep 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

4/10 Poor

Lynette

Traveled with family
Liked: Cleanliness, property conditions & facilities
Beautiful area overlooking Jackson Lake and the Grand Tetons. However the classic cottages have paper thin walls. I could hear everything my neighbor was saying. I would not stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Steven J

Stayed 1 night in Sep 2023

10/10 Excellent

David, Hayes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a wonderful location with a beautiful setting overlooking the Grand Tetons! It has three dining options and all of the staff are extremely helpful. It’s great meeting new people while sitting around the two huge fireplaces in the lodge’s lobby!
Stayed 1 night in Sep 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Had a cottage with 2 queen beds and higher ceiling. It looks like there are 3 cottage styles. Very roomy and nice room. Small patio with chairs and table. Mid century decor. Would definitely stay there again when visiting Grand Tetons.
Stayed 3 nights in Sep 2023

10/10 Excellent

Robert C

Liked: Cleanliness, staff & service, property conditions & facilities
Great facility, staff and location. Two suggestions. 1. a microwave oven would be very useful to the customer. 2. Our room #719 had trees blocking any view. Cutting or trimming them to facilitate a view would be a significant improvement.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Peace
Stayed 1 night in Sep 2023

8/10 Good

Tim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All was great, fantastic! All workers were very friendly and professional. However, like many places they appear short on cleaning staff, possibly due to low wages. Lack of daily cleaning was perfectly fine but replenishment of coffee supplies, etc., need consideration.
Stayed 3 nights in Sep 2023

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabin was clean, lots of room, comfortable, and a short walk to the lodge.
Stayed 2 nights in Sep 2023

10/10 Excellent

Marie-Jo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful, peaceful place. Excellent point to spend time in the Grand Teton National Park.
Stayed 1 night in Sep 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breathtaking views and excellent accomodations
Jackson Lodge is a beautiful place to stay in the Tetons. We stayed in the cottages, a short walk up to the main lodge, but they were quiet and quaint. The views while having dinner and breakfast are breathtaking of Jackson Lake and the Teton Mountains in the background. I would highly recommend a stay at the lodge.
Stayed 1 night in Sep 2023

6/10 Okay

Fredrick

Traveled with partner
Liked: Staff & service, amenities
Beautiful setting, but the room we were placed in we did not get to enjoy that setting and was far too overpriced for the quality of the accommodation. $250 per night would have been reasonable, not $500
Stayed 1 night in Sep 2023

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing! The lobby is all rock walls with an amazing rock fireplace. The rooms were awesome, the doors are wide and solid wood stained dark. Beds slept great.
Stayed 1 night in Aug 2023

6/10 Okay

Philip

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As soon as we arrived, we tried to make reservations for the Muran room for either that night or the following night. Unfortunately they told us they were completely booked. We were there celebrating our 50th anniversary and were never told to make reservations in advance. We booked this room at least 6 month in advance. Sure would have been nice if we would have been informed prior to arriving.
Stayed 2 nights in Sep 2023

8/10 Good

Ling-sheng

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it is a good hotel
Stayed 1 night in Sep 2023

8/10 Good

Denise, Simsbury

Traveled with family
Liked: Property conditions & facilities
We stayed after Labor Day and saw a significant slow down in service at the mural room. This is their priemer dining option. Food was so so. That being said the 50’s diner was very good and service was excellent. Tip for a light meal eat in the bar and enjoy the same views as the mural room. Also try to stay in the main lodge. The vistas alone makes it worth the stay .
Stayed 2 nights in Sep 2023

4/10 Poor

Steven

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Steve N
For the price I was disappointed in the condition and amenities of the room
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been coming here for almost 30 years It is one of the most unique hotels in America. Do not come here if you wish to watch TV because the rooms don’t have them!!!! The deck overlooking the Jackson Lake Flats and the view of the Tetons is the big attraction and it’s worth the price and the visit.
Stayed 1 night in Sep 2023

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A well run facility located in a beautiful setting with a variety of dining and activity options for its guests.
Stayed 4 nights in Sep 2023

10/10 Excellent

Michael

Stayed 5 nights in Sep 2023

6/10 Okay

Russell

Traveled with pets, Traveled with family
Mountains are magnificent
Stayed 2 nights in Sep 2023

10/10 Excellent

Donella

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the fact that there were actual restaurants here rather than just cafeteria styled food and premade sandwiches at a general store. The cabins were impressive …very comfortable, quiet, nicely located, clean, and relaxing after being active all day long! The lodge was beautiful and very accommodating, all staff were awesome!
Stayed 3 nights in Sep 2023

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean cozy cabins close to the lodge.
Stayed 2 nights in Sep 2023

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
The cabins were spacious and clean. The lobby lookout was incredible. Everyone was helpful and friendly
Stayed 2 nights in Sep 2023

10/10 Excellent

Wanda

Traveled with partner
Liked: Amenities, property conditions & facilities
Staff very friendly and helpful close to shops and restaurants very clean
Stayed 1 night in Sep 2023

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall a wonderful stay!
This is a beautiful property, and boy the view does not disappoint! It's inside the Grand Teton National Park, which makes it a super-convenient stepoff point for your day's activities, which the hotel concierge can help arrange. The main lodge is gorgeous and has restaurants, gift shops and a lounge. We ate at the Pioneer Grill twice and the food was excellent. The overlook lobby is huge and has comfortable seating and plenty of windows for gazing at the mountains. The room we stayed in was updated regarding carpeting and furnishings. The bathroom was remodeled nicely. One thing lacking was a TV (and sorry, I know we were in nature's wonderland but at night there's not much to view. Everyone was cramming into the lounge Sat. evening to watch football.) The room rate is rather steep so one would expect a TV! (Maybe reception is a problem?) The room did have a mini-fridge and Keurig machine, but no microwave. Again, less pricey hotels have those, and the closet containing the fridge had plenty of room for one. This was the last night of our trip so we decided to treat ourselves to a pricier hotel - it was worth it in SO many ways, but we were a little surprised at not seeing some room amenities that these days are considered standard.
Stayed 1 night in Sep 2023

10/10 Excellent

Ted

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Josie and Wills at the front desk were awesome. Danielle at the mural room made our dinner there great!
Stayed 1 night in Sep 2023

10/10 Excellent

Jia

Stayed 1 night in Sep 2023

8/10 Good

Charlene

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The setting of this resort is amazing. Food options are limited and like everywhere they seem short staffed. The staff are friendly and helpful.
Stayed 3 nights in Sep 2023

8/10 Good

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old facility, but clean and comfortable. The cafe food was really good. The Moran restaurant had good service, but the food was extremely overpriced for what we received. We had a reservation at 5:30 when it opened. Our food came out fast and was barely warm. It was obvious that it was not cooked fresh. Very disappointing dining experience. The property was in a beautiful location and very convenient to major points of interest in the park. Would stay again, but would skip the fine dining and just eat at the cafe.
Stayed 2 nights in Sep 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
v v
Stayed 1 night in Jul 2023

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023