Front of property

Reviews of Snake River Lodge & Spa

4 out of 5
Snake River Lodge & Spa
7710 Granite Loop Rd, Teton Village, WY

Reviews

8.2

Very Good

Rating 10 - Excellent. 455 out of 1005 reviews" "
Rating 8 - Good. 310 out of 1005 reviews" "
Rating 6 - Okay. 124 out of 1005 reviews" "
Rating 4 - Poor. 73 out of 1005 reviews" "
Rating 2 - Terrible. 43 out of 1005 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Katharine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property. The staff is wonderful. However there is an over pwering perfumy smell in the common areas. It was so strong that we did not eat any meals at the hotel. The was very loud equipment outside our room that made sleeping difficult.
Stayed 6 nights in Mar 2024

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Roland

Liked: Cleanliness, staff & service, property conditions & facilities
quaint lodge.
Stayed 3 nights in Mar 2024
Response from Becky on Mar 8, 2024
Thank you for your positive review! We look forward to hosting you again soon!

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location to the lifts were great. Quiet environment.
Stayed 4 nights in Feb 2024
Response from Becky on Mar 8, 2024
Thank you for your positive review! We look forward to hosting you again soon!

2/10 Terrible

Robert

Stayed 8 nights in Feb 2024

6/10 Okay

Justin

Disliked: Staff & service
Poor service, loud. Food was good though
Stayed 5 nights in Feb 2024
Response from Becky Mischenko on Mar 1, 2024
Dear Justin,We are sorry we failed to meet your expectations, but we will take this feedback to improve our services. We are happy to know the food did not disappoint.

10/10 Excellent

MARK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was as portrayed on the website. Perfect mountain/ ski resort. We could have been in a Hallmark movie
Stayed 4 nights in Jan 2024
Response from Becky Mischenko on Mar 1, 2024
Dear Mark,Thank you so much for your glowing review. A Hallmark movie would be fantastic in our hotel. We will call you for casting!

8/10 Good

Yana

Stayed 3 nights in Jan 2024
Response from Becky Mischenko on Mar 1, 2024
Dear Yana,Thank you for your kind rating. We look forward to hosting you again in the future!

6/10 Okay

Scott

Stayed 3 nights in Jan 2024
Response from Becky Mischenko on Mar 1, 2024
Dear Scott,Thank you for your rating!

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The gate for parking was a problem because you had to get out of the car and go in side to ask them to open it. The pool was the most fun!
Stayed 4 nights in Nov 2023
Response from Kiley on Dec 22, 2023
Thank you for leaving a review! We appreciate all feedback and strive for complete guest satisfaction. We have since fixed the issue with the gate. We look forward to your next visit!

8/10 Good

Joan

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The resort was good but several areas could stand some updating. The most disappointing part of the stay was everyone working there was relatively new and from a foreign country with little knowledge of the area or building. More training is needed.
Stayed 5 nights in Nov 2023
Response from Kiley on Dec 22, 2023
Thank you for your feedback! We will continue to strive for complete guest satisfaction including training!

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here. The decor of the lodge was really nice and fitting with the wilderness atmosphere. The room was comfortable and both room and bathroom were very clean. I do feel like the price was very high. Breakfast was not included. When we went down to the pool, I noticed some smalls things like tiles missing around the edge of the hot tub. But for the price we paid (about $333 per night plus additional fees) I would not expect that. The food at the hotel restaurant was good and we had a nice meal there but we did have to wait a while for our food. Overall I would stay again because very convenient location to Grand Teton, but would try to book earlier for a better rate.
Stayed 3 nights in Oct 2023
Response from Manager on Oct 19, 2023
We appreciate your feedback on your recent stay with us. We're delighted to hear that you had a wonderful stay and that you enjoyed the decor of the lodge, the room's comfort, and the cleanliness of the accommodations.We understand your concerns regarding the price and the condition of the pool area, and we appreciate your input. Your comments about the food at the hotel restaurant are noted, and we will work on improving our service.Thank you again for your feedback.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on Oct 16, 2023
Thank you for sharing your positive rating! We are glad to see you enjoyed your stay!

10/10 Excellent

FANGBING

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful place and friendly staff. Will definitely come back again!
Stayed 1 night in Oct 2023
Response from Manager on Oct 12, 2023
We are glad you enjoyed your stay with us and we look forward to welcoming you back!

6/10 Okay

Loreen

Traveled with family
Not worth the price
Stayed 1 night in Oct 2023
Response from Manager on Oct 11, 2023
We're sorry to hear that you felt your experience did not match the price you paid. Your feedback is important, and it helps us to continually improve and provide better value to our guests. If you have any specific concerns or suggestions, please feel free to share them, as this can help us address the issues you encountered and enhance the overall guest experience. We hope that, in the future, you may consider staying with us again and having a more positive experience. Thank you for sharing your thoughts.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary trip
Stayed 3 nights in Sep 2023
Response from Manager on Oct 11, 2023
Thank you for spending your anniversary with us! We hope to welcome you back again!

6/10 Okay

Clara

Stayed 2 nights in Oct 2023
Response from Kiley on Dec 22, 2023
Thank you for your feedback, it is very much appreciated!

10/10 Excellent

Michi, Torrance

Liked: Cleanliness, staff & service, property conditions & facilities
Thought the property was central to everything in the village. Unfortunately, there was something happening at the hotel and dinner had to be served in the bar area.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 3, 2023
We appreciate your feedback about our property's central location in the village. We strive to provide the best possible dining experience for all our guests, and we hope you had an enjoyable meal despite the change in location. Thank you for staying with us and we hope to see you again soon!

10/10 Excellent

Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early. We knew we couldn’t check in but stopped to get information on parking and shopping. The concierge, David could not have been more helpful and informative. He got us a parking pass and showed me where to park. Parking is at a premium and difficult. He gave us options to spend time before checking in and even inquired with the front desk to see if our room might be ready. It wasn’t but did end up being ready early. They called us to let us know that. At check in, Judy was friendly, funny and informative as well. Every time we came to the lobby she remembered us by name. The staff is friendly and accommodating, especially David and Judy. True assets to you company and brand. Love the room and property!
Stayed 1 night in Sep 2023
Response from Manager on Oct 3, 2023
We're thrilled to hear about the exceptional service you received from our team members, David and Judy, during your stay. It's wonderful to know that they went above and beyond to make your visit enjoyable and hassle-free. We appreciate your kind words and will make sure to pass on your compliments to them. We're delighted that you loved the room and property as well. Thank you for choosing us, and we look forward to welcoming you back in the future!

8/10 Good

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was poor. Valet was 2/3 available but we were denied parking there even if we paid because the owner was coming. Service in the restaurant was very slow to order, food to come and to pay the bill.
Stayed 2 nights in Sep 2023
Response from Manager on Oct 3, 2023
We apologize for the inconvenience you experienced with parking and restaurant service during your stay. Your feedback is valuable, and we will work to improve these aspects of our service to ensure a smoother and more enjoyable experience for all guests. We hope you'll consider giving us another opportunity to provide you with a better experience in the future.

6/10 Okay

Penelope

Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
While the hotel looks lovely and our 2 bedroom suite was very spacious and comfortable the service in this hotel is horrible. We had to get our own cart to get our luggage and my daughter had to push it into the hotel, until the bell guy showed. He refused to help us take it to our room which was the last suite on the 3rd floor , at the very end of the hotel. My husband wasn’t around to help us because he was told we couldn’t valet park or park in the empty spaces out front but had to park far away in a lot down the block. What a joke. We came back after dinner and that lot out front still had spots. But us in a 2 bedroom suite get the worst parking. The front desk woman was slow to check people in, didn’t explain anything properly. We didn’t learn about the internet. Didn’t learn about the pool or hot tub- until our daughter saw it from her window. We saw one worker later in the evening and asked him in the parking lot about the parking again and he said we had to park far away too. This hotel is lovely inside, the rooms very comfortable, but they are being stingy on the staff and service. So I wouldn’t stay here again . It made our whole stay upsetting due to the service. They actually do not care about the guests.
Stayed 1 night in Sep 2023
Response from Manager on Sep 29, 2023
We're truly sorry to hear about the disappointing service experience you had during your stay at our hotel. We deeply regret that we fell short in providing you with the level of service and attention you deserved.We apologize for the issues you encountered with parking and the lack of assistance with luggage. This is not indicative of the service standards we strive to uphold, and we are actively addressing these concerns with our team to ensure that they are resolved promptly.We hope you might reconsider and give us another chance to provide you with the exceptional stay you deserve should your travels bring you back to the area. Thank you for bringing these issues to our attention.

4/10 Poor

travis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Horrible customer service
Hotel was nice but we had issues with the hot water in our room. Talked to guest services they sent someone right up but they didn’t fix the issue she promised to have it taken care of in the morning and we still had issues my wife called and guest services was extremely rude towards here so my wife asked to speak to a manager she was told they would call us and we never heard back. I’ll spend my money at the other resorts there instead of this one again.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 27, 2023
We're truly sorry to hear about the issues you encountered with the hot water during your stay and the subsequent communication problems with our guest services. Your experience is not reflective of the level of service we aim to provide, and we deeply regret any inconvenience this may have caused.We understand your frustration, and we hope you'll reconsider giving us another opportunity to serve you in the future. Thank you for bringing these concerns to our attention, and we appreciate your feedback.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice and the staff was helpful. I get annoyed, however, that every time I reserve through Hotels.com I get the worst room available, even when nicer rooms are available.
Stayed 3 nights in Sep 2023
Response from Manager on Sep 21, 2023
We appreciate your positive comments about our property and the helpfulness of our staff. We apologize for any inconvenience you've experienced with room assignments when booking through Hotels.com. Your feedback is important to us, and we hope your next stay with us will be even more enjoyable. Thank you for sharing your concerns.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicer hotel than others in the area for the same price.
Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be a nicer option compared to others in the area for the same price. We appreciate your support, and we look forward to welcoming you back in the future.

10/10 Excellent

Nancy, Johnstown

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was charming and well-kept. The entire staff were friendly and accommodating.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 20, 2023
We aim to provide a memorable stay for all our guests, and it's rewarding to know that we met your expectations. We look forward to welcoming you back in the future.

4/10 Poor

Todd

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Did a long bike race. Checked in and looking forward to a hot shower. No hot water.
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
We're truly sorry to hear about the inconvenience you experienced with the lack of hot water during your stay after your long bike race. Please accept our sincere apologies for this issue, as it falls short of the high standards of service we strive to provide. We hope you'll consider staying with us again in the future and allowing us the opportunity to provide you with a much more enjoyable experience.

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from Manager on Sep 18, 2023
Thank you for staying with us and sharing your positive feedback. We hope to welcome you back again soon!

10/10 Excellent

Jeffrey

Liked: Property conditions & facilities
Very nice facilities all staff was very helpful. I will be back for another stay in the future.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 4, 2023
Thank you for your kind words! We're delighted to hear that you enjoyed our facilities and found our staff helpful. We look forward to welcoming you back for another stay in the future.

10/10 Excellent

Carlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing clean and met our families needs.
Stayed 2 nights in Aug 2023
Response from Manager on Sep 4, 2023
Thank you for choosing our accommodation, and we hope to welcome you back in the future.

8/10 Good

Sally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot too far
Stayed 2 nights in Aug 2023
Response from Manager on Aug 28, 2023
We hope you had a pleasant overall stay despite the parking. Thank you for choosing to stay with us.

10/10 Excellent

Robert

Stayed 4 nights in Aug 2023
Response from Manager on Sep 20, 2023
Thank you for sharing your positive rating! We hope to see you again soon!

10/10 Excellent

Liliana, Miami

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location of the property right outside is the arm and gondolas.
Stayed 2 nights in Aug 2023
Response from Manager on Aug 22, 2023
Thank you for sharing your feedback! We're glad to hear that you liked the convenient location of our property. We look forward to welcoming you back in the future for another enjoyable visit.

10/10 Excellent

Larry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel, nice staff.
Stayed 3 nights in Aug 2023
Response from Manager on Aug 16, 2023
Thank you for your kind words! We're delighted that you found our hotel clean and enjoyed interacting with our staff. We hope you had a pleasant stay and look forward to welcoming you back in the future.

6/10 Okay

Linda

Liked: Cleanliness
Fairly mediocre hotel. The room keys wouldn’t work for spa area despite repeated switching out. The ice machine didn’t work and none of the sofa machines in the hotel were stocked. Room was dark with a view of the wall next door. Eating in the dining room was like eating in the hallway.
Stayed 5 nights in Aug 2023
Response from Manager on Aug 16, 2023
We appreciate you sharing your feedback with us. We're sorry to hear that your experience at our hotel fell short of your expectations. We take your feedback seriously and will work to address these matters to ensure a more positive stay for our guests in the future. We also regret that your dining experience wasn't up to par, and we'll take steps to improve this as well. Thank you for bringing these matters to our attention.

8/10 Good

SUROVI

Stayed 1 night in Aug 2023
Response from Manager on Sep 4, 2023
Many thanks for choosing to stay with us and sharing your rating.

8/10 Good

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities
Parking was further away, loved the staff - bar tender and waiter were awesome. The room was quiet. Had to get a new remote, toilet wouldn’t flush - husband had to fix it to flush. Pretty area but too expensive for things not working.
Stayed 1 night in Aug 2023
Response from Manager on Aug 15, 2023
Thank you for sharing your experience with us. Your feedback is important, and we'll work on addressing these matters to ensure a smoother experience for our guests. We appreciate your input on pricing and are dedicated to delivering value for your stay. We hope you might consider staying with us again in the future and that we'll have the opportunity to provide you with a more enjoyable visit.

6/10 Okay

Israel

Stayed 1 night in Aug 2023
Response from Manager on Sep 4, 2023
We are sorry you were not entirely satisfied with your stay. We hope to welcome you back for an improved experience in the future.

8/10 Good

Timothy

Traveled with partner
Liked: Staff & service
Close to Tram. Close to restaurants. Room was dated. Tub and sink drains were not working properly.
Stayed 7 nights in Jul 2023
Response from Manager on Aug 8, 2023
Thank you for sharing your thoughts on your recent stay. We're pleased that our proximity to the tram and restaurants was convenient for you. We apologize for any inconvenience caused by the maintenance issues you mentioned. Your feedback helps us improve, and we'll work on addressing these concerns. We hope you'll consider staying with us again in the future.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Aug 8, 2023
We appreciate your review and are glad you found our hotel to your liking. We hope to have the privilege of hosting you again.

8/10 Good

Brett

Traveled with family
Liked: Cleanliness, staff & service
Mount rendezvous was awesome! The entry door lock mechanism to our room was broken. The Keurig did not work
Stayed 2 nights in Jul 2023
Response from Manager on Aug 8, 2023
We're glad you enjoyed your experience. We apologize for the inconvenience caused by the broken entry door lock mechanism and the Keurig not working. Your input helps us improve, and we appreciate your understanding. We hope to welcome you back for a seamless stay in the future.

10/10 Excellent

isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful view. The resort was amazing.
Stayed 2 nights in Jul 2023
Response from Manager on Aug 8, 2023
We're thrilled to know you enjoyed your time with us. Your satisfaction is our goal, and we can't wait to see you again.

2/10 Terrible

Roseanne

Stayed 1 night in Aug 2023
Response from Manager on Aug 28, 2023
We're sorry to hear about your experience. Please feel free to reach out to our customer service to discuss the details of your stay.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Manager on Aug 8, 2023
Thank you for your feedback. We're glad you enjoyed your stay with us. We appreciate your support and hope to welcome you back soon.

8/10 Good

rachael

Stayed 4 nights in Jul 2023
Response from Manager on Aug 8, 2023
We appreciate your review and are glad you found our hotel to your liking. We look forward to serving you again in the future.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Manager on Aug 1, 2023
Thank you for your positive rating! We appreciate you sharing your feedback. We hope to welcome you back for another enjoyable stay in the future!

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Aug 1, 2023
Thank you for sharing your feedback. We are sorry you were not entirely satisfied with your stay. We hope you will give us an opportunity to provide you with an improved experience in the future.

8/10 Good

Chasity

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is a neat area. If you are seeking a nice hotel close to the entrance of the Tetons National Park, book it. Nice people, small but nice room. Pool was nice. Food was good. While it is outside of the Jackson Hole city center, for some, that is a good thing. It is about 20 min to the park and 35 min to the city center.
Response from Manager on Jul 18, 2023
Thank you for your positive review! We're thrilled to hear that you found our hotel to be a nice option for those seeking accommodation close to the entrance of Tetons National Park. Thank you for choosing our hotel and for sharing your feedback. We hope to have the opportunity to welcome you back in the future for another enjoyable stay!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable. Attentive staff. Well maintained upscale facility.
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Thank you for sharing your positive experience at our hotel. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Greg

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Facility was very cozy, staff was friendly and our room was clean and comfortable. Being able to walk to restaurants and shopping was an added plus.
Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
We are happy to hear you found our location convenient to local restaurants and shopping. We will share your kinds words with our staff and we hope to welcome you back again for another enjoyable visit in the future.