Ratings based on 645 Verified Reviews

4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Southern California

Great location- worn down room....

Posted Jun 22, 2017
Pros: Location
Cons: everything regarding the room comfort and cleanliness needs to be totally redone.
Location: it's about 10 minutes from downtown Jackson- up on a hill. Not good in winter. Great views, can hike and go on trailrides with horses.
The hotel reception - pool and gym area are fine- I would say good. The room was bad- very old not maintained and not really clean. The drains were very slow running, the curtains torn, the mattress super old and uncomfortable. The carpeting appeared quite dirty- and the room above was occupied by a large man whose every footstep we could hear- including using the bathroom. Not a very satisfying experience- considering the price tag. No - I would not go back.
Comment from Hotel Management
Jun 24, 2017 by Janice Murphy, Director of Guest Services, Hotel Management
We appreciate your honest feedback about your experience and will work hard to improve the items that you have mentioned. We are truly sorry that you did not enjoy your stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland,OR

Beautiful Hotel with Lovely Views

Posted Jun 12, 2017
I had a feeling that this hotel would be lovely when I booked a room six months before my visit to the Grand Tetons, but I was unprepared for just how lovely it would be. It is perched much closer to the mountains than most hotels in the area. The view outside my window was exquisite. My hotel room was in a large cabin-like structure on a pond. The room was beautiful, cozy, and quiet. The staff was friendly and helpful at every turn. I simply could not have asked for a better experience.
Comment from Hotel Management
Jun 15, 2017 by Janice Murphy, Director of Guest Services, Hotel Management
Thank you for your phenomenal review. We take pride in our property and in our community and really enjoy sharing both with our guests. We appreciate you staying with us and are thrilled to hear that you enjoyed your time here. Please come visit us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful View....

Posted Jun 2, 2017
Nice place. Beautiful view. Pricey but you will like it.
Comment from Hotel Management
Jun 12, 2017 by Janice Murphy, Director of Guest Services, Hotel Management
Thank you for your review. We take pride in our property and community and truly enjoy sharing them with others. We appreciate you staying with us.
4 out of 5
Recommended
for Everyone
by A verified traveler from Roswell, GA

After Yellowstone

Posted May 26, 2017
Pros: Jacuzzi, gym, cabins, view.
Cons: Don't force clients to switch rooms, just because you have some contractor coming into steam clean rugs, and the manger should answer their mail.
Location: 3 miles from downtown Jackson. Stroll around the square and hit the animal museum.
Hotel / ranch was great. Only problem was noisy neighbor after midnight. Had to call security twice to get them to shut TV off, lost 3 hours sleep. Just bad luck on our part I guess. They also made us move from one room to another (2 night stay), so that they could clean the carpets. Somewhat silly, especially for the big $$ this place cost. Wrote letter to the manager about it, 2 weeks, no reply. So not sure how responsive they are. Location was good. View was great. Jacuzzi and gym were fine. It was a nice place to stay overall though. Would I stay there again, hmmmm, questionable for me because those two issues I just stated. Though future guests might have more luck. There are a lot of options in Jackson Hole for lodging.
Comment from Hotel Management
Jun 12, 2017 by Janice Murphy, Director of Guest Services, Hotel Management
I appreciated the letter that you had sent and was happy to give you a credit for your troubles. As I had stated in my response to you, your experience was certainly not up to our standards and not the impression that we want to make for our guests. We look forward to an opportunity to welcome you back.
4 out of 5
by A verified traveler from New York

Great Location - Rooms outdated

Posted May 23, 2017
The Spring Creek Ranch has a great location with an awesome view. Unfortunately the rooms are pretty outdated and the hotel staff was kind of polite but not very friendly.
Comment from Hotel Management
May 23, 2017 by Janice Murphy, Director of Guest Services, Hotel Management
Thank you for your feedback. We truly appreciate your comments. We are working hard to improve our product and service levels and look forward to an opportunity to welcome you back again.
3 out of 5
Recommended
for Everyone
by A verified traveler from maui

One night... beautiful view.

Posted May 23, 2017
Good stay...nice wood burning fireplace ....old building but comfortable. The floors squeak so get an upper floor.
Comment from Hotel Management
May 23, 2017 by Janice Murphy, Director of Guest Services, Hotel Management
Thank you for your feedback. We appreciate you staying with us. Please travel safely and enjoy the rest of your trip.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice but only if you get in a special deal

Posted May 21, 2017
Very nice location but the full price they ask for is not worth it and not a resort. Everything is really out dated but if you stayed in mountain towns before you know they can charge whatever they want and still have not done any updates since 1980 and people will pay. Fairly Clean, nice location staff is great the main check in area looks way different then the out dated rooms but still not horrible I just wouldn't pay full price... your paying for location and views. I would stay again though
Comment from Hotel Management
May 23, 2017 by Janice Murphy, Director of Guest Services, Hotel Management
Thank you for your feedback. We appreciate you staying with us and look forward to an opportunity to welcome you back to Spring Creek Ranch.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very charming

Posted Mar 28, 2017
We loved the location, just outside of town and the view was amazing. The only reason I did not rate the hotel at a 5 star is because they need a bit of updating. The carpet was very old and the bed wasn't comfortable. But it was clean and the staff was fantastic!
Comment from Hotel Management
Mar 28, 2017 by Janice Murphy, Director of Guest Services, Hotel Management
Thank you for your feedback. Your comments directly support the capital improvements that we are undergoing this spring. We have listened to our guest comments and are taking action on them. We sincerely appreciate you staying with us and look forward to an opportunity to welcome you back to Spring Creek Ranch.
5 out of 5
Recommended
for Everyone
by A verified traveler

Amazing views!

Posted Mar 24, 2017 on CheapTickets
Studio rooms are wonderful! I wouldn't recommend the King Deluxe room.
Comment from Hotel Management
Mar 28, 2017 by Janice Murphy, Director of Guest Services, Hotel Management
Thank you for staying with us and fore sharing your feedback. We are pleased to hear that you enjoyed the studio that you moved to.
4 out of 5
by Dieter

Posted Mar 7, 2017 on Hotels
Quiet spot, great views of the mountain range, excellent bar with live music
Comment from Hotel Management
Mar 28, 2017
Thank you for staying with us and for sharing your experience. We are pleased to hear that you enjoyed the live music at the Granary.