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Reviews of Teton Mountain Lodge and Spa

4.5 out of 5
Teton Mountain Lodge and Spa
3385 Cody Lane Drive, P.O. Box 564, Teton Village, WY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 602 out of 837 reviews" "
Rating 8 - Good. 168 out of 837 reviews" "
Rating 6 - Okay. 42 out of 837 reviews" "
Rating 4 - Poor. 22 out of 837 reviews" "
Rating 2 - Terrible. 3 out of 837 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eman, Newton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at the Teton lodge and will certainly be back.
Stayed 2 nights in Mar 2024

10/10 Excellent

MIKE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1st class!! Stayed at Snake River Lodge (thumbs down) and then here for 1 night…WOW what a difference!!! The people, the place, etc all checked off EVERY BOX for us!! Book It!!
Stayed 1 night in Mar 2024

10/10 Excellent

Rhonda

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Teton Mountain Lodge. The convenience of being located at the base of Jackson Hole Mountain Resort helped make the most of our ski days! There is great shopping at the equipment shop at the base of the mountain as well. Working with Austin, our concierge, made it all so effortless. He was fantastic and full of information; he booked our lift tickets and a snowmobiling excursion with Back Country. The hotel is also a short drive into downtown Jackson where we spent our evenings dining and shopping at the local boutiques. We had our 7 yr. old granddaughter in tow so we also incorporated a horse drawn wagon tour of the Elk Refuge and a day at Snow King, riding the Cowboy Coaster, tubing and skiing...the Elk Refuge and Snow King were also a very short drive from the hotel. Also, dining/drinks in the bar at Spur, located on the ground floor of the hotel, was very casual, cozy and convenient. Don’t forget swimsuits for the pool/hot tub!
Stayed 3 nights in Dec 2023
Response from Marco Morales on Dec 27, 2023
Dear Rhonda,Thank you so much for your excellent review! We are fortunate to have Austin as part of our team. I will be sure to share your kind words with him. Being a slopeside property, it gives our guests the great advantage of being centrally located to all the shopping and restaurants in the Village. We hope to see you again soon. Best regards,

6/10 Okay

Jagger

Traveled with family
No one to help with the luggage Took a while to check in One of the room was not ready at 2:30pm They took a while to find my reservation Staff not well trained and not very attentive Nice but too expensive for what it is
Stayed 1 night in Dec 2023
Response from Marco Morales, on Dec 27, 2023
Dear Jagger, Thank you for sharing your feedback; we will utilize it to better our services and products.

10/10 Excellent

Rhonda

Stayed 3 nights in Dec 2023
Response from Marco Morales, on Dec 27, 2023
Dear Rhonda, Thank you so much for your 5-star rating! We look forward to your next stay. Best regards,

10/10 Excellent

James P

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!! We were able to upgrade to a lovely suite which was very nice. The property is clean, well run and is in an excellent location!
Stayed 1 night in Oct 2023
Response from Marco M. Resort Director on Nov 2, 2023
Dear James,Thank you so much for your excellent review! We're delighted to hear that you had a wonderful stay, and we're thrilled that our team could contribute to making it even more memorable. We eagerly anticipate the opportunity to welcome you back in the near future.

10/10 Excellent

Jie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort at good location but unfortunately the weather was not good for our visit.
Stayed 2 nights in Oct 2023
Response from Marco M. Resort Director on Nov 2, 2023
Dear Jie,Thank you so much for your review. I'm delighted to hear that you enjoyed our hotel. We can't wait to welcome you back in the summer so you can savor the warm weather in Jackson. Best regards,

10/10 Excellent

Dana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and can't wait to return soon
Stayed 6 nights in Sep 2023
Response from Marco M. Resort Director on Oct 28, 2023
Dear Dana,Thank you so much for your 5-star rating! we look forward to your next stay.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marco M. Resort Director on Oct 28, 2023
Dear Mary,Thank you so much for your 10 out of 10 rating. We hope to see you again soon.

8/10 Good

Kimberley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Marco M. Resort Director on Oct 28, 2023
Dear Kim,We hope to welcome you back again in the near future.

10/10 Excellent

David

Beautiful property
Stayed 3 nights in Sep 2023
Response from Marco M. Resort Director on Oct 28, 2023
Dear David,We're thrilled to hear that you had a wonderful experience during your recent visit to our freshly renovated property. We hope to see you again for your winter vacation.

10/10 Excellent

Libby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice lodge/hotel, newly remodeled, with great amenities. Staying right in the Village makes for an easy walk out the back door right to the common area and more restaraunts. We would love to go back again. Sitting in the outdoor hot tub, surrounded by mountains was wonderful
Stayed 3 nights in Aug 2023
Response from Lanae Dunn, Director of Rooms on Aug 11, 2023
Dear Jessica,Many thanks for staying with us at Teton Mountain Lodge & Spa and taking the time to complete our survey rating your experience. We're thrilled you enjoyed your time with us and hope to welcome you back next time you're visiting Jackson Hole.

10/10 Excellent

Steve, SAN ANTONIO

Stayed 2 nights in Aug 2023
Response from Marco M. Resort Director on Aug 28, 2023
Dear Steve,Many thanks for our five-star rating! We look forward to your next stay.Best regards,

10/10 Excellent

Carolanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The view!
Response from Lanae Dunn, Director of Rooms on Aug 1, 2023
Many thanks for staying with us at Teton Mountain Lodge & Spa and completing our survey rating your experience. We're thrilled you enjoyed your time with us and hope to welcome you back next time you visit Jackson Hole.

8/10 Good

Jessica

Stayed 1 night in Jul 2023
Response from Lanae Dunn, Director of Rooms on Aug 11, 2023
Dear Jessica,Many thanks for staying with us at Teton Mountain Lodge & Spa and taking the time to complete our survey rating your experience. We're thrilled you enjoyed your time with us and hope to welcome you back next time you're visiting Jackson Hole.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very overpriced for what it is
Nice hotel but waaaaaaay overpriced for what it is. $1200 room was on par with a run of the mill Garden Hilton. It is on a ski property with several hotels 12 miles outside of Jackson but it was the end of a summer vacation so that really didn’t matter so much. Had we known we just would’ve stayed in Jackson. Again nice property but definitely not worth the expense.
Stayed 1 night in Jul 2023
Response from Lanae Dunn, Director of Rooms on Jul 18, 2023
Dear Christopher,Thank you for your valuable feedback. Teton Village offers a more secluded peaceful and intimate experience with a short drive to experience Jackson Hole. Hopefully, you could join us for winter, when we are located at the heart of the ski season. Best regards,

10/10 Excellent

Michelle

Stayed 6 nights in Jun 2023
Response from Lanae Dunn, Director of Rooms on Aug 1, 2023
Many thanks for staying with us at Teton Mountain Lodge & Spa and completing our survey rating your experience. We're thrilled you enjoyed your time with us and hope to welcome you back next time you visit Jackson Hole.

10/10 Excellent

John, Dublin

Stayed 4 nights in Jun 2023
Response from Lanae Dunn, Director of Rooms on Aug 1, 2023
Many thanks for staying with us at Teton Mountain Lodge & Spa and completing our survey rating your experience. We're thrilled you enjoyed your time with us and hope to welcome you back next time you visit Jackson Hole.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel location, walking distance from the lifts and runs, good cozy lobby and great restaurant and bar downstairs. Our family room with a double queen bed I found to be just decent with no balcony (I requested but is not available on the double bed rooms), beds are not firm and the carpet, curtains, bathroom and small closet makes the room need a good overhaul, specially for the high price we paid (around $700/night). My two cents
Stayed 5 nights in Mar 2023
Response from Marco M. Resort Director on Apr 4, 2023
Dear Jorge,Thank you so much for staying with us and for your feedback. I'm happy to inform you that we have begun renovations at the hotel. We are excited for you to visit us again so that you can see all the changes and updates. Best regards,

10/10 Excellent

JENNIFER

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3rd time staying here. Always a great time.
Stayed 3 nights in Feb 2023
Response from Marco M. Resort Director on Feb 11, 2023
Dear Jennifer,Thank you so much for your wonderful review and continued support. It's always a pleasure to welcome you back to "Your Home Away From Home." We hope to see you again soon.Best Regards,

10/10 Excellent

Jason, Donner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. Andrew is the best bartender in town.
Response from Marco M. Resort Director on Jan 13, 2023
Dear Jason,Many thanks for your wonderful review. I will be sure to share your kind words with Andrew; he is really an amazing mixologist! We are lucky to have him as part of our team. We hope to see you again soon. Best regards,

6/10 Okay

David, Ridgewood

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great location relative to the mountain and activities. Outstanding staff. Awful management. Each afternoon the hotel lobby is supposed to have hot chocolate and cider as well as water. They were out of hot chocolate by day 2 or 3 of our week vacation and it was only replenished one afternoon for about 20 minutes. Each evening they have different fun food as well such as shortcake or s'mores. But they also routinely ran out of supplies. All of this is easily fixable. The hot chocolate packets are your standard fare hot chocolate packets that any grocery store has in supply. Same thing with the other missing supplies. While they order from Sysco and those deliveries are not daily, management should have better anticipated as they knew the volume of rooms booked. It felt very nickel and dimed. Another example was for water. The room is supplied with 2 water bottles upon arrival. I didn't know there was a cost for more water bottles so I asked the front desk for more. They said there was a fee for the additional bottles. But they neglected to tell us about the water in the gym, or the filling station that existed by the pool. Everything to push a sale. It felt like a ripoff, which is too bad because the staff, especially Evan, were outstanding.
Response from Marco M. Resort Director on Jan 17, 2023
Dear David,Thank you for your recent stay and candid feedback. I'm glad that after speaking to you at length, I was able to ease your concerns. I'm equally happy to hear that you will be staying with us again in the near future. We'll see you soon! Best regards,

10/10 Excellent

Teresa

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the location of the property. We spent a total of 4 nights (2 at the beginning and 2 at the end of our trip with 3 nights in Yellowstone). The hot tub on the roof was so relaxing especially at the end of a busy day. We rode the e bikes around the property and ate breakfast and dinner in the Spur restaurant. We visited during a quiet time of the year and our room was upgraded!!
Stayed 2 nights in Oct 2022
Response from Marco M. Resort Director on Oct 23, 2022
Dear John,Thank you so much for your excellent review! I'm so happy to hear you had a chance to enjoy all the amenities the hotel has to offer. I hope you had a chance to try the Mushroom Toast at Spur! it's my favorite appetizer. The rooftop hot tub is just what the Dr. recommends after a long day of fun activities. We'll see you soon. Best regards,

10/10 Excellent

JOHN D, temple terrace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 3 nights in Sep 2022
Response from Marco M. Resort Director on Sep 27, 2022
Dear John,Many thanks for your great review! We certainly strive to provide a "home away from home" experience for all of our guests. We hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Nikolas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bellhop man was extremely helpful!!
Stayed 1 night in Sep 2022
Response from Marco M. Resort Director on Sep 27, 2022
Dear Nikolas,Many thanks for your great review, I will be sure to share your kind words with our team. We look forward to welcoming you back in the near future. Best regards,

10/10 Excellent

Brandon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room and staff were amazing. Jake our bellman was really helpful and nice. Really loved the property - Lots to do and very kid friendly. We have stayed at a few hotels on the property and this definitely our favorite.
Stayed 2 nights in Sep 2022
Response from Marco M. Resort Director on Sep 27, 2022
Dear Brandon,Thank you so much for your great review and kind words. I'm very happy to hear you had a great stay. I hope you can bring back the whole family again for your winter vacation. We'll see you soon.

10/10 Excellent

Jaime

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, with a lot to do in the Village. The rooms are cozy and lobby is a great place to relax and have coffee in the morning. The staff was the best part of our experience though. Every person we encountered was thoughtful, kind and delivered genuine hospitality. We will definitely be back as a result of their staff. They truly make you feel cared for!
Stayed 4 nights in Sep 2022
Response from Marco M. Resort Director on Sep 27, 2022
Dear Jaime,Many thanks for your great review. Our team will be delighted to read your kind words. We strive to provide a "home away from home" experience filled with wonderful memories. We look forward to your next stay!

10/10 Excellent

Maria M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a place to stay
Stayed 3 nights in Aug 2022
Response from Marco M. Resort Director on Aug 30, 2022
Dear Maria,Thank you so much for your great review. I'm happy to hear you had had a great stay. We look forward to welcoming you back in the near future. Best regards,

6/10 Okay

T. Michael

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2022
Response from Marco M. Resort Director on Nov 5, 2022
Dear T. Michael,We you give us another try, we would love to have the opportunity to gain a perfect score.Best regards,

10/10 Excellent

Scott

Stayed 3 nights in Jan 2022
Response from Marco M. Resort Director on Nov 5, 2022
Dear Scott,Thank you so much for your perfect score. We hope to see you again soon.

10/10 Excellent

Christopher

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to live here!! Coming back in the summer too! Never want to leave!
Stayed 13 nights in Mar 2022
Response from Marco Morales-Resort Director on Mar 31, 2022
Dear Christopher, Thank you so much for your great review! We are happy to hear you had a great stay and will be coming back in the summer. So many hiking trails to explore, we'll see you again soon.

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time in Jackson. Will be back.
First time in Jackson. Family vacation. Overall excellent experience. Proximity of the lodge to the lifts and the restaurants/shops was perfect. Hotel staff from check in to check out was on point. Really no complaints at all. Even met some of the local wildlife.
Stayed 2 nights in Mar 2022
Response from Marco Morales-Resort Director on Mar 31, 2022
Dear Robert, Thank you so much for your great review! I'm happy to hear you found our hotel to be centrally located. Our team strives to provide a "home away from home" experience, I will be sure to share your kind words with our team. We hope yo see you again. Best Regards,

10/10 Excellent

Cynthia, Long Island City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2022
Response from Marco M. Resort Director on Nov 5, 2022
Dear Cynthia,Thank you so much for your perfect score! We hope to see you again soon.

10/10 Excellent

Alicia

Stayed 1 night in Jan 2022
Response from Marco M. Resort Director on Feb 4, 2022
Dear Alicia, Thank you so much for your ten star rating! We look forward to welcome you in the near future.

10/10 Excellent

Srinivas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel for comfort and coziness. Very clean, Convenient amenities, and great views. Right next door to ski facilities if you are into skiing. It is outside of Jackson Hole but reasonable drive. 10 minutes.
Stayed 3 nights in Oct 2021

8/10 Good

Gabriel

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good except
Was good but everything was closed down for the off season- interesting that the rates weren’t lower with few things to do in the area. Also women’s bathroom near the spa smelled like death for two days straight during the stay. My wife complained.. They need to be more attentive to things like that. Room was comfortable though and clean.
Stayed 3 nights in Oct 2021

8/10 Good

Meaghan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the lodge during the off-season. I am sure that it is a different vibe when it’s winter and skiers are staying. We enjoyed the room and the view and the bed was amazingly comfortable. We also appreciated that they were providing housekeeping services daily without having to beg. The location is about 15 minutes to downtown Jackson and 20 to Grand Teton National Park.
Stayed 2 nights in Oct 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True Vacation
Our stay at the Lodge was fantastic! We had no idea everything closed down Oct 3, but that did not matter. I asked the hotel staff to set us up on a day trip to Yellowstone. She did that right away and we had a awesome time. Thank you to the wonderful staff and the awesome food at their restaurant "The Spur" . We had a most memorable time. We will recommend this hotel to our family & friends. We look forward to staying here during the winter season.
Stayed 3 nights in Oct 2021

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people here are very friendly. This is a wonderful hotel. Near the Tetons. Food is good. Free wifi. Gym facilities. Lots to do. Nightly dessert in the lobby. I would stay again.
Stayed 1 night in Sep 2021
Response from Stephen on Oct 8, 2021
Many thanks for staying with us and posting a review of your experience. We're happy to hear our hotel staff and amenities combined for a perfect 10! We hope to welcome you back next time you visit Jackson Hole.

10/10 Excellent

G M G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Stephen on Oct 8, 2021
Thank you for staying with us and rating your experience. We're happy to see we earned a perfect 10 and hope to welcome you back next time you visit Jackson Hole.

10/10 Excellent

Richard, Potomac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Ivana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow!! What beautiful place to stay!! The lodge atmosphere is amazing. Our room was spectacular- clean, quiet, comfy bed, amazing bathroom. I can’t say enough good things about it and I hope I will be able to stay here again!!!
Stayed 2 nights in Sep 2021
Response from Stephen on Sep 16, 2021
Thank you for staying with us and sharing a review of your experience. We're happy to hear we earned a perfect score and we hope to welcome you back next time you visit Jackson Hole

8/10 Good

Changkyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family atmosphere. Evening activities that Resort puts on.
Stayed 2 nights in Aug 2021
Response from Stephen on Aug 18, 2021
Many thanks for staying with us and taking the time to share a review of your stay. We appreciate your feedback and are thrilled we eared a perfect score. We hope to welcome you back next time you visit Jackson Hole.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Stephen on Aug 18, 2021
Many thanks for staying with us and taking the time to share a rating of your experience. We're happy to earn a perfect score and hope to welcome you back next time you visit Jackson Hole.

6/10 Okay

T. Michael

Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. The architecture is rustic and beautiful. The restaurant has good food and an accommodating staff. Easy parking, great mountain views and close to the area activities. Definitely stay here.
Stayed 1 night in Aug 2021
Response from Stephen on Aug 18, 2021
Many thanks for staying with us and taking the time to share a review of your experience. We appreciate your feedback and thrilled we eared a perfect score. We hope to welcome you back next time you're visiting Jackson Hole.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2021
Response from Stephen on Sep 16, 2021
Thank you for staying with us and rating your experience. We hope to welcome you back next time you visit Jackson Hole.

4/10 Poor

Verified traveler

Traveled with pets
Liked: Cleanliness
Disliked: Staff & service
I was given a room right next to the hotel entrance. It was noisy. There was no privacy. Cars and people passing by my window constantly. My dog was anxious. I asked for a room switch, unfortunately they didn’t have any room available. Overall a stressful stay.
Stayed 3 nights in Jul 2021
Response from Stephen on Aug 18, 2021
Many thanks for staying with us and taking the time to share a review of your experience. We appreciate your feedback and sincerely sorry your stay was compromised by noise outside your room. We hope that you will consider us again in the future.