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Reviews of Teton Village Condos Collection by JHRL

3 out of 5
Teton Village Condos Collection by JHRL
3200 West McCollister Drive, Teton Village, WY

Reviews

8.4

Very Good

Rating 10 - Excellent. 95 out of 199 reviews" "
Rating 8 - Good. 66 out of 199 reviews" "
Rating 6 - Okay. 23 out of 199 reviews" "
Rating 4 - Poor. 7 out of 199 reviews" "
Rating 2 - Terrible. 8 out of 199 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property had many items for all ages of entertainment Very clean and well maintained
Stayed 3 nights in Sep 2020

8/10 Good

Markus, Economy

Traveled with family
Liked: Cleanliness, property conditions & facilities
I like that the condo was close to the park but also had the get away feel to it. We could do a little bit of everything right there in the village and yet be in the park with a half hour drive. As for the condo, the only bad thing I would say is that it needs new mattress’s and the kitchen cookware needs to be replaced.
Stayed 7 nights in Sep 2020

8/10 Good

Verified traveler

The condo we stayed in at Teton Village was clean and comfortable. Very well located to Jackson, Teton NP and the route North to Yellowstone. The only issue we had was there was no parking one evening when we returned from a long day at Yellowstone. Overall, it was a nice place to stay.
Stayed 7 nights in Sep 2020

4/10 Poor

Nancy, Memphis, TN

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Major construction taking place made it difficult to find. Note on the door told us that the water was being shut off the next day for maintenance. The carpets and furniture were stained and dirty. No air conditioning. No Mountain View. After returning from dinner the last night there was a notice on the door that we had to get our vehicles out of the parking lot by 7:30am because they were digging up the entrance to the parking lot. We could park in an adjacent lot up the hill.
Stayed 3 nights in Aug 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The washer/dryer shrunk most of my clothes that I brought with me.
Stayed 9 nights in Aug 2020

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Stayed 4 nights in Aug 2020

8/10 Good

LISA

Traveled with family
Liked: Cleanliness, room comfort
Older unit, but clean and functional
Nice location, close to the amenities at the base of Jackson Hole ski area, within walking distance. The unit is older and could use some updating, but was clean and worked well for our family. There is a bath and a half which made the unit function better than just a single bath. We did not have a chance to use any the pool that you have access to. We had trouble with the WiFi not working but the management company got it fixed quickly. The Tetons are absolutely gorgeous!
Stayed 3 nights in Jul 2020
Response from Adam on Aug 7, 2020
Hi Lisa, Thank you for your review and we're glad you had a great time in the Tetons. Our standard Teton Village Condos offer great value for a clean and comfortable condo in an exceptional location. We certainly appreciate your feedback and we hope to see you in Jackson Hole again soon!

8/10 Good

AC

Traveled with family
Liked: Cleanliness
Stayed 4 nights in Jul 2020

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2020
Response from JHRL Staff on Jul 29, 2020
Thanks for the review Karen! Have a great summer.

4/10 Poor

Verified traveler

There was no air conditioner and it was very hot coming back from hiking. Our unit did not even have ceiling fans so overall I think I would try to find a beer place with some air next time!
Stayed 7 nights in Jul 2020
Response from JHRL Staff on Jul 24, 2020
Thank you for the feedback. Our properties do not have air conditioning, however we do provide fans for each bedroom. We also have more available at the front desk upon request. We recommend cracking the windows during the day, and it generally cools down considerably in the evenings and mornings.

6/10 Okay

Brad, Utah

Traveled with family
The property was about 1/2 mile from the resort; not actually on site. Nice unit but tired and a bit worn out. Stove, clothes dryer and sofa hide-a-bed were not functioning properly. Carpet had some stains. This unit was not a good value for the price. But the JHRP staff were outstanding at trying to meet our needs.
Stayed 3 nights in Jul 2020
Response from JHRL Staff on Jul 25, 2020
Hi Brad, We apologize the property did not meet your expectations. Our maintenance and housekeeping teams have addressed the issues you mentioned above. Thank you for passing along this feedback so that we may improve the experience of our future guests. We hope you have an enjoyable and safe rest of your summer.

4/10 Poor

JEREMY

Traveled with family
Keep Looking
Burnt out lightbulbs in dining area and bathroom, big rolls in carpet (needs to be stretched), multiple electric outlets don’t hold plugs and need to be replaced, decor is in massive need of an update. Want to charge your phone at night? Bedside tables are tiny with huge lamps so you can’t really set stuff on them and all the plugs are used so you have to unplug stuff. This could easily be remedied but the property is clearly not interested in updating nor do they have an eye for decorating. Did I mention the Master bedroom TV is in the closet?? Its just weird and tacky as can be. The kicker...Alarm clock, unbeknownst to us, was set to go off at midnight which led to a panicked “what the heck is going on” first night?!?! Once we made it past the confusion stage we found the alarm clock, not on the bedside table, which I already mentioned is taken up be oversized bedside lamps, we finally figured out how to turn it off. We obviously didn’t set the alarm. Practical joke from last guest maybe??? Overall, it’s an embarrassing condo for such a nice area.
Stayed 3 nights in Jun 2020
Response from Neal P. on Jul 7, 2020
Hi Jeremy, Our apologies that the property did not meet your expectations. We have addressed the maintenance items you mentioned above, and we have passed along your comments to the homeowners, who welcome any and all feedback to improve the guest experience for future stays. We hope the rest of your stay in Teton Village was enjoyable despite the issues with the accommodations. Please reach out to us at 800 443 8613 if you'd like to discuss further. Thank you.

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2020
Response from Neal P. on Jun 29, 2020
Thanks Scott. Come visit again soon.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, amenities
Perfect for a family vacation. Perfect location. Great pool.
Stayed 5 nights in Jun 2020
Response from Neal P. on Jun 29, 2020
Thanks for the feedback. Have a wonderful rest of your summer!

8/10 Good

Doug, Englewood CO

Traveled with family
Liked: Cleanliness, amenities
Tensleep A6- the unit was recently remodeled and well stocked with nice dinnerware, flatware, utensils and cookware. We stayed there in mid-June so it was nice to open the windows and get the cool air.
Stayed 3 nights in Jun 2020
Response from Neal P. on Jun 29, 2020
Thanks for taking the time to leave some feedback Doug. We're happy you enjoyed the property and would host you again any time.

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2020
Response from Neal P. on Jun 29, 2020
Thanks for the 5 star review!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Tensleep, A6 had a nice layout and size, very pleasant inside, comfortable furnishings that had an elegant/rustic vibe. No balcony and not a real fireplace. Pool and hotubs were nice, just a bit of a walk. Also a bit far from the lifts, kind of a long walk but we managed each day so must not have been too bad! We would stay here again!
Stayed 6 nights in Mar 2020
Response from Neal P. on Mar 10, 2020
Thank you for taking the time to provide feedback on Tensleep A6. It’s good to hear you were satisfied in the property, and we hope you enjoyed your stay. Thanks for choosing JHRL, and we hope to have the opportunity to host you again in the future!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and accomadations were just right.
Stayed 9 nights in Oct 2019
Response from Neal P. on Oct 23, 2019
Thank you for the feedback. We are happy to know you enjoyed your stay with JHRL.

10/10 Excellent

Mary, Heber City, UT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condo is older but is very well maintained and stocked with everything we needed. It was listed as having one bathroom but also had a half bath which was A wonderful surprise for the 6 of us. There is a sofa sleeper in the living room that was very comfortable, which is not always the case for sofa sleepers. We enjoyed our stay and would definitely return.
Stayed 3 nights in Oct 2019
Response from Neal P. on Oct 9, 2019
We were happy to host you Mary! Thanks for the nice review, and we look forward to seeing you again in the future.

8/10 Good

Robin T.

Liked: Cleanliness
Teton Village
The condo was clean, easy access, great parking garage. Kitchen needs to be upgraded. The information after renting was incorrect so we had to call VRBO to confirm the size we rented was correct. We didn't receive information as stated on check in process so we were concerned until we got there. There was no confirmation to which specific condo we were getting and I sent email for pics and never heard back. Even with those issues, it was a decent condo and we had a great time!
Stayed 3 nights in Sep 2019

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teton vacation
Excellent
Stayed 5 nights in Sep 2019
Response from Neal P. on Oct 3, 2019
Thanks Thomas. We were happy to host you.

6/10 Okay

Steve, Makawao HI

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was good except the parking for cars.
Stayed 3 nights in Sep 2019
Response from Neal P. on Oct 2, 2019
Thanks for the feedback. Can we ask what the issue was with parking?

10/10 Excellent

Channin, Alabama

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome balcony with a view of the mountains in the morning
Stayed 6 nights in Sep 2019
Response from Neal P. on Sep 28, 2019
Thanks for the feedback Channin. We're glad you enjoyed your stay in Teton Village. Come back any time.

10/10 Excellent

Neal, Charlotte

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked being able to eat in the Village vs. going into town. Our rental worked great as our base for day hiking in Grand Teton National Park.
Stayed 5 nights in Sep 2019
Response from Neal P. on Sep 24, 2019
We’re glad you were satisfied with both the property as well as the location in Teton Village. Fall is a wonderful time to visit. Please don’t hesitate to return!

6/10 Okay

Shirley, Fort Collins, co

Traveled with family
Liked: Cleanliness, staff & service, amenities
Having access to the pool and hot tub was nice. Love there are no keys to keep track of. Looked like they were doing some much needed painting on the outside
Stayed 8 nights in Aug 2019
Response from Neal P. on Sep 4, 2019
We hope you enjoyed your stay with us Shirley. We have upgraded our keyless entry system and are working on both exterior and interior upgrades to many of the condo buildings. We’re glad you chose JHRL again. Please come back again next year!

10/10 Excellent

Mickey, Saline, MI

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location! Everything you need for a great weekend in Jackson.
Stayed 3 nights in Aug 2019
Response from Neal P. on Sep 5, 2019
Thanks for the nice feedback Mickey. Come back again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from Neal P. on Sep 4, 2019
We appreciate the 5-star review! Great to know you enjoyed your stay.

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Vacation Spot
After spending a week cramped into a KOA Kamper Cabin in West Yellowstone, our family of 5 was overjoyed with the condo we rented in Teton Village. We were 1 block from the pool and tennis club facilities which our kids loved, and a short walking distance to the village itself with a small playground, shops, and restaurants. Our specific condo was much larger than we expected, was fully furnished, had a washer and dryer, included cable TV in each room, and the kitchen had everything we needed to make meals if we desired. The location is perfect if you want to explore Grand Teton National Park, or just hang out at the resort and do some hiking/biking there in the summer/fall. Jackson is about 10-15 minutes away, but there is a free bus that goes frequently into town if you don't want to drive. Overall, for the price, we were very pleased with our accommodations and the staff at JHRL were amazing and helpful.
Stayed 6 nights in Aug 2019
Response from Neal P. on Sep 4, 2019
Thank you Joshua for the great review! We’re pleased to hear you were satisfied during your stay in Teton Village. We’d be happy to host you again any time.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely area, unit comfortable and well furnished.
Stayed 3 nights in Aug 2019
Response from Neal P. on Aug 28, 2019
We appreciate your nice feedback. Please consider JHRL for the future!

8/10 Good

Verified traveler

Stayed 9 nights in Aug 2019
Response from Neal P. on Aug 28, 2019
Thank you for the rating. Please let us know if you had any additional property feedback.

8/10 Good

John W.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Neal P. on Aug 28, 2019
Thanks for the review John. Let us know if you had any additional feedback on your Teton Village condominium.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Property was very close to Grand Teton NP & only 12 mi from downtown Jackson. Lots of places to eat, some good, some not so much. Condo adequate but very dated. Could use a good face lift. Staff was very friendly & helpful.
Stayed 7 nights in Aug 2019
Response from Neal P. on Aug 28, 2019
Thank you for the feedback. We're glad you were satisfied with JHRL staff as well as the location in Teton Village.

6/10 Okay

Verified traveler

Stayed 3 nights in Aug 2019
Response from Neal P. on Aug 28, 2019
Thank you for the rating. Please let us know if you had any additional property feedback.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Stayed 3 nights in Aug 2019
Response from Neal P. on Aug 23, 2019
We're glad you were satisfied with the condo location in Teton Village, James. We hope you'll consider JHRL again in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Pool, basketball hoop & tennis court were close by. Teton village was close by as well. Nice scenery around. Had balcony (wish it was facing other side than parking lot) but it was nice to have one.
Stayed 3 nights in Aug 2019
Response from Neal P. on Aug 10, 2019
Thanks for the nice review! We're glad you enjoyed your stay with JHRL. Please come back any time.

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this place was great. The family room and kitchen were spacious and nicely furnished. The bedrooms had plenty of drawer and closet space but were a bit cramped. There was a washing machine conveniently in the bathroom closet, however it is very small. You might be able to fit 2 pairs of pants but nothing more. The bathrooms were clean and plenty of hot water, but again they are small. Sitting on the toilet your knees will extend into the shower. Honestly, the bedrooms and baths reminded me of European living, well laid out but cramped by US standards. If you are there to spend your days in the parks or on the slopes(less than 100 meters from the tram up the slope) this place is perfect! We awoke everyday to either moose or mule deer munching on grass so close to the patio door I could have reached out and touched them (not an exaggeration). Please don’t try this, Moose are beautiful but have a horrible disposition.
Stayed 4 nights in Jul 2019
Response from Neal P. on Jul 20, 2019
Thanks for your feedback. We're glad to know that overall you were satisfied with the property layout and location. We have a wide variety of Teton Village condominiums, so if you were to return in the future we'd be happy to place you in a larger unit. Agreed on the moose; please don't approach them, they are wild animals!

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 2 reservations. The 3 bedroom condo was great. The 2 bedroom unit was below standards. The couch had a hole among other things. I would not book that condo again
Stayed 5 nights in Jun 2019
Response from Neal P. on Jul 18, 2019
Thank you for the feedback. We're glad to know you enjoyed the 3-bedroom property. I will share your comments with our homeowner relations team to have the couch patched up in the 2-bedroom condo. Please let us know if you had any additional feedback.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view of Sleeping Indian. Quiet and serene. Full bathroom needs some work mainly in the shower ( knobs and shower head), cracked tyke in one of the bathrooms. Would like some counter space but this is probably not possible due to space limitations. Didn’t love going up some many stairs. In general it was a pleasant stay.
Stayed 4 nights in Jun 2019
Response from Neal P. on Jun 22, 2019
Thank you for the feedback. If you could specify which property you were staying in, we can have these maintenance issues fixed as soon as possible!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice! We love to stay at Teton Village. It is close to Jackson -- with a more "outdoor" atmosphere. Beautiful views. Great opportunities to view wildlife. Perfect!
Stayed 4 nights in May 2019
Response from Neal on Jun 4, 2019
Thanks for the nice review Patricia! We were happy to host you and would love to do so again in the near future.

2/10 Terrible

Jon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
I almost turned around and booked another resort after seeing the room. It looked like it hasn't been updated since 1982. The floor wasn't vacuumed. Towels were dirty and old. I don't write bad reviews, nor feel like I have stayed in anything this run down in 25 yrs. To top it off someone keyed our SUV in the parking lot from front to back. Pictures on the website looked nothing like our old unit. Disappointed. Feel like I got taken for the $$.
Stayed 3 nights in Feb 2019

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location & amenitities
We had an amazing stay at this condo. The location was absolutely perfect! We were right by the Village walking distance or a free shuttle away. Check in was a breeze. All the amenities were very nice. Especially the Jacuzzi which was very close by. We were able to ski all the way home to our condo. We hope to be back soon. Thank you so much.
Stayed 4 nights in Feb 2019
Response from Neal Partrick on Feb 12, 2019
Thank you Taylor for the great review! I'm glad you enjoyed your stay. Please come back and stay with us any time.

6/10 Okay

Verified traveler

Traveled with group
Disliked: Property conditions & facilities
Old and not properly maintained. Toilet paper roll on the bathroom counter as dispenser was broken. No fan in bathroom. No coffee filter with the complimentary coffee. Old is ok, but cut too many corners.
Stayed 4 nights in Feb 2019
Response from Neal on Feb 10, 2019
Thank you for your feedback. Do you mind letting me know which property you stayed in, so that I can pass your message along to the proper departments?

8/10 Good

Korey, Tampa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It is a nice condo and well taken care of. Besides the initial check in the staff were friendly and helpful. Property was nice and only a couple of minor inconveniences.
Stayed 4 nights in Nov 2018
Response from Neal on Nov 29, 2018
Thanks Korey for your review. We'd be happy to host you again in the future.

8/10 Good

Lance, AR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Living space was nice. Entire condo was very clean. Bedroom furniture was cramped. Bathrooms space was small.
Stayed 7 nights in Sep 2018
Response from Neal Partrick on Oct 12, 2018
Thanks for your feedback Lance. Come back and stay with JHRL any time!

6/10 Okay

Samantha

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Pictures are not accurate portrayal
Pictures presented on Hotels.com were very deceiving. Condo was not very clean and had a funky smell. We opened all the windows in the unit to get fresh air. The bathroom door did not lock. Although we have nothing against dated accommodation, the beds were uncomfortable and small things such as a worn out toilet seat and mold in the caulking would be easy and inexpensive to replace. The web site said that there was a pull out sofa bed in the living room which was not the case. Check in was great and the area was nice but overall we were disappointed with the Condo.
Stayed 3 nights in Sep 2018
Response from Neal Partrick on Oct 9, 2018
Hi Samantha, I'm sorry to hear you were disappointed with your accommodations last week. I have shared your comments with our maintenance and housekeeping teams as well as the homeowner. Some of our condos have sofa beds, and some do not. We never received that request from Hotels.com, so I apologize if you were expecting one. We will make sure the photos displayed on Hotels.com are accurate moving forward. Thank you for sharing your feedback.

2/10 Terrible

Wanda D.

Disappointed
Condo was not clean. Parking was very limited
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient to the park, the ski slopes ,if you are there for that, and the town of Jackson. I didn’t like the fact that there was no iron and I had to go buy my own. I also didn’t like that there is no a/c. Everything was clean and the staff was very friendly.
Stayed 6 nights in Sep 2018
Response from Neal Partrick on Oct 6, 2018
We're glad you were satisfied with our staff and the Teton Village location! Most vacation rentals in the Jackson Hole area do not have air conditioning as it usually cools down considerably in the evenings. We do provide fans for the warmer hours of the day. I'm sorry you had to buy your own iron; we would have provided one had you notified our front desk. We hope you will consider staying with JHRL again should you return to the area in the future.

10/10 Excellent

sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay.
Stayed 8 nights in Sep 2018
Response from Neal Partrick on Oct 4, 2018
Thank you Sandra. Come back any time.

10/10 Excellent

Tom, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Conveniently located. It was nice being able to use a grill to cook a couple of meals. Nice large table to use. Nicely furnished. Clean.
Stayed 4 nights in Sep 2018
Response from Neal Partrick on Sep 29, 2018
Thank you Tom. I'm glad you enjoyed your stay with JHRL. Please come back again!