Exterior

Reviews of The Lodge at Jackson Hole

3.5 out of 5
The Lodge at Jackson Hole
80 Scott Ln, Jackson, WY

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1006 reviews" "
Rating 8 - Good. 233 out of 1006 reviews" "
Rating 6 - Okay. 99 out of 1006 reviews" "
Rating 4 - Poor. 63 out of 1006 reviews" "
Rating 2 - Terrible. 26 out of 1006 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joni

The rooms are spacious and clean with Extremely comfortable beds. The hotel offers a free shuttle down town.
Stayed 1 night in Mar 2024

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable, spacious rooms and lots of amenities. Great historical photos on the walls and the carved bears all around outside are a special touch. I’ll be back!
Stayed 1 night in Mar 2024

4/10 Poor

Christopher

Disliked: Staff & service, property conditions & facilities
I had some issues with my reservation. Staff made absolutely zero effort to help. It took me 8 hours to even get the front desk to answer the phone.
Stayed 1 night in Mar 2024

8/10 Good

Lea

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable luxury.
Stayed 1 night in Mar 2024

8/10 Good

Ryan, Daniel

Liked: Cleanliness
Disliked: Staff & service
Decent all around, not as nice as the pictures make it look.
Stayed 2 nights in Mar 2024

10/10 Excellent

Hyunju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our best vacations. Thank you!
Stayed 3 nights in Mar 2024

10/10 Excellent

Rhonda, Cypress

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was awesome, many choices and great food! Room was large and comfortable. The only negative was elevator was out for 3 days making it extremely difficult for some guests. Beautiful property, would stay again!
Stayed 5 nights in Mar 2024

10/10 Excellent

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, pool facilities were clean and fun for the entire family. Very good restaurants within walking distance. Great place to stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

Monica

Liked: Property conditions & facilities
Peaceful, relaxing, clean and friendly. Wonderful breakfast!
Stayed 5 nights in Mar 2024

10/10 Excellent

Ken

Traveled with partner
Great place with outstanding perceived value. Great atmosphere with all amenities you need.
Stayed 3 nights in Mar 2024

8/10 Good

Todd

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms and beds. Good breakfast.
Stayed 4 nights in Mar 2024

10/10 Excellent

shannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
loved it
Stayed 2 nights in Mar 2024
Response from Guest Services on Mar 12, 2024
Thank you Shannon for staying with us. We hope to see you again soon.

8/10 Good

Davada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on Mar 12, 2024
Devada, thank you for staying with us. We hope to see you again soon.

10/10 Excellent

Joni

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Great staff, clean and comfortable
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 27, 2024
Thank you, Joni, for choosing us! we appreciate the compliments and hope to see you again soon!

8/10 Good

Nathan

Traveled with family
Liked: Cleanliness, staff & service
Staff were all very pleasant. Breakfast was great.
Stayed 4 nights in Feb 2024
Response from Guest Services on Mar 4, 2024
Nathan, Thank you for choosing us we appriciate the compliments on our breakfast and staff. We hope to see you again soon.

10/10 Excellent

MARC

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very kind and helpful!!
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 4, 2024
Marc, Thank you for the compliments on our staff. We hope you come back and visit us again soon.

10/10 Excellent

Cory

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 4, 2024
Thank you for the feedback cory! We hope you visit us again soon.

10/10 Excellent

Joseph

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytging was excellent. The drivers were awesome and very patient. Definitely will come again.
Stayed 7 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Joseph, thank you for choosing the lodge and for the compliments on our drivers. We hope to see you again soon.

10/10 Excellent

Robbin L

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect location and very cozy.
Stayed 6 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Robbin, thank you for choosing us on your trip to Jackson we are glad to see you enjoyed your stay and we hope to see you again soon.

8/10 Good

Rebecca

Traveled with family
Liked: Staff & service, amenities
We liked that the hotel had 2 queen beds and a sleeper sofa. The room was a nice size. The hotel could use some updates for sure. Breakfast was amazing and had several options.
Stayed 4 nights in Jan 2024
Response from Guest Services on Feb 19, 2024
Rebecca, thank you for choosing us. We appriciate the compliments on our rooms and breakfast. Come this spring we are remodeling our rooms. We hope you can come back and check them out. Thank you!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Guest Services on Feb 19, 2024
Thank you for staying with us Tom! We hope to see you again soon.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 19, 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Cassandra

Stayed 3 nights in Feb 2024

10/10 Excellent

elaine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very accommodating. Free shuttle service. Clean and quiet. We’d come back.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 7, 2024
Elaine, thank you for choosing us and for your compliments on our staff shuttles and rooms. We do hope you come back and visit us again soon.

10/10 Excellent

Paula, Woodbury

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our go to place when visiting family in Jackson. We have recommended to friends and they have enjoyed as well.
Stayed 4 nights in Jan 2024
Response from Guest Services on Feb 7, 2024
Paula, thank you for choosing us for your trips to Jackson we have on record that you have been visiting us since 2019! We do thank you for the recommendation and we hope to see you again soon.

10/10 Excellent

Troy

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Guest Services on Feb 7, 2024
Troy, we are glad you enjoyed your stay with us. We do hope you come back and visit us again soon.

10/10 Excellent

Nathan Van

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Great breakfast!
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 31, 2024
Nathan, thank you for choosing us. We hope you come back and visit us again soon.!

10/10 Excellent

Melissa N

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We willbe back, we loved this establishment
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Melissa, thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Kelsie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay here! Staff were super friendly and helpful, they also have a courtesy car which was convenient to go downtown. We had breakfast included in our stay and it was a great choice of hot foods. The room was large with a fridge and microwave which was helpful for small meals. Pool and spa were great and also the sauna which was all included.
Stayed 4 nights in Dec 2023
Response from Guest Services on Jan 29, 2024
Kelsie, thank you for choosing us and for your compliments on our staff, shuttles and breakfast. We are glad you were able to use and enjoy of our amenities and hope you come back and visit us again soon.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustic but beautiful! Excellent breakfast buffet. Good location, close to ski slopes and downtown area. Indoor and outdoor pool. I had an excellent experience.
Stayed 5 nights in Dec 2023
Response from Guest Services on Jan 29, 2024
Dan, thank you for choosing us and we thank you for the compliments on our breakfast buffet. We do hope you come back and visit us again soon.

10/10 Excellent

Jing

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and neat. The Bathroom is very good
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 23, 2024
Jing, thank you for staying with us and we appreciate the compliments on our bathroom. We hope to see you again soon.

8/10 Good

Julie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good things to say. Pros: room was spacious and clean, front desk staff were helpful, breakfast was included and substantial, shuttle to the hill was reliable and convenient. Cons: not walkable into town, shuttle into town was "gratuity based" which was a bit unclear and awkward.
Stayed 4 nights in Jan 2024
Response from Guest Services on Jan 29, 2024
Julie, thank you for the compliments on our rooms, staff and breakfast. We do apologize about the miscommunication on our end on our courtesy shuttle. We are about a 20 min walk from town our shuttle just ran on first come first serve. We do also have a local start bus that comes by every 15 min Infront of the hotel. We do hope this did not impact your stay and we hope to see you again soon.

10/10 Excellent

Jamos

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortably
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
Thank you Jamos for staying with us. We hope you come back and visit us again soon.

8/10 Good

Dean, Sterling

Stayed 5 nights in Jan 2024
Response from Guest Services on Jan 23, 2024
Dean, thank you for staying with us. We hope you comeback and visit us again.

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downside was the fire alarm going off in the middle of the night for about 15 seconds
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 29, 2024
James, thank you for staying with us and we do apologize for the fire alarm we are glad it did not impact your stay. We do hope you come back and visit us again soon.

10/10 Excellent

william travis

Stayed 6 nights in Jan 2024
Response from Guest Services on Feb 7, 2024
William, thank you for choosing us! We hope to see you again soon!

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great, breakfast was fantastic, great customer service. Amazing restaurant within walking distance called The Gun Barrel - a MUST go to! The only issue I had was the shuttle really wasn't available in the morning and hit or miss at night. They only have 1 driver, so my suggestion would be to have 2 so they can rotate to accommodate the guests as advertised. Overall, great stay!
Stayed 4 nights in Jan 2024
Response from Guest Services on Jan 31, 2024
Kimberly, thank you for your compliments on our staff and breakfast. We are happy to hear you enjoyed the Gun barrel that is one of our top favorites and so close by they take such good care of our guests. We do apologize about our shuttle service we do hope to have more bellmen in the future, and we do hope you come back and visit us again soon.

2/10 Terrible

Michelle

Stayed 3 nights in Aug 2023
Response from Guest Services on Jan 14, 2024
Michelle, We are sorry to see that you did not enjoy your time with us. Per our notes your reservation was back in august and you only stayed with us one night as our pool was not heated. You wanted to leave and we did refund you for the rest of your stay. We do apologize for the inconvenience it caused you and we hope you the best on your next trip to Jackson.

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time visiting Jackson Hole and could not have picked a better place to stay. The room was beautiful with the fireplace, the view of the mountain was a pleasure. They offered free shuttle to the Town Square which saved a lot of money on Uber but if you bring a car it is free parking. The lobby is beautiful and the free breakfast was delicious. The front desk staff always had a smile on their face and a great suggestion for a daily activity.
Stayed 4 nights in Jan 2024

10/10 Excellent

Shathena

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool for the kids. Good breakfast.
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 14, 2024
Shathena, Thank you for the compliments on our pool and breakfast. We hope you come back and visit us again soon.

10/10 Excellent

Allen

Liked: Amenities
Enjoyed my two night stay
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 14, 2024
Allen,Thank you for choosing us! We hope you comeback and visit us again soon!

8/10 Good

Louann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sash was very helpful to plan our excursions while we were on vacation!
Stayed 5 nights in Dec 2023
Response from Guest Services on Jan 14, 2024
Louann, Thank you for the compliment on our front desk agent Sash. We hope you come back and visit us again soon.

8/10 Good

Scott

Stayed 3 nights in Dec 2023
Response from Guest Services on Jan 23, 2024
Thank you for staying with us Scott, we do hope you come back and visit us again soon.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish lodge. Breakfast buffet above average. Many nice options. Enjoyed our stay.
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 6, 2024
Adam, thank you for staying with us and for the compliments on our breakfast buffet. We hope to see you again soon.

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I sayed at the Lodge for the 1st time with my family of 4, in 2 rooms (double beds) this past week. PROS: 1. Convinent private shuttle provided by the Lodge that you can call most times after 9 or 10 am to take you/pick you up around town. 2. Hot breakfast served daily with really yummy thick bacon, eggs, potatoes, fruit, coffee and teas. 3. Friendly hotel staff. 4. Room food take-out option from the hotel's restaurant. 5. Nice rustic decor that was decorated for the holidays 6. Easy check in process...we were able to drop our luggage early before check in and walk around town. 7. Pretty view of the surrounding mountains from the room (we were on the 3rd floor) 8. Nice selection of basic meds and O2 and snacks at the front lobby if needed CONS; not many but we did notice 1. Some mildew around the shower ceilings in the bathroom 2. When we 1st arrived to drop our bags off, the ceiling had sprung a leak in the main lobby and began dripping profusely soaking the main walkway/carpet. They quickly began placing towels, by the time we returned for check in a few hours later the leak had pretty much stopped and the next day they had fans placed for drying. Overall, the Lodge at Jackson Hole is a good choice for families and had great views of the surrounding mountains and friendly staff. The property probably just needs some plumbing updates.
Stayed 4 nights in Dec 2023

4/10 Poor

Rikki

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as we pulled into the hotel we immediately knew it was nothing like the photos online ! We came in to the hotel, checked in . Nothing good or bad here . We go up-the stairs to our room it was awful. The carpet smelled horrible the beds and everything about it was just bad . I told my husband to just find us another hotel because I hated this one . My kids and husband said we can deal with it, because we will be out most of the time anyways . It wasn’t bug ridden or unhealthy . It was just old, ran down and not the Christmas experience we wanted . Or expected from photos! But we did stay . We had to go down and ask for towels . A family of four needs towels at least every other day . They didn’t come to get the dirty ones . We had to pile them up . It was just not a good experience. Besides the room another thing my family really disliked was the breakfast . It was literally nothing as described. The picture on the internet are a complete filter!!! Holiday inn has a better set up . But we got over it . Dealt with it . We would not ever go back .
Stayed 6 nights in Dec 2023

10/10 Excellent

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well decorated. Only stayed one night but it was clean and the staff was very helpful. The pool and hot tube area was very nice. The only negative was that the elevator was out of order
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 14, 2024
Michael, Thank you for choosing us for your trip to Jackson. We appreciate the comments on our pool and staff. We do apologize for the inconvenience of our elevator as it was unexpected closure, but got it back and running moments later. We do hope you come back and visit us again soon.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place! Breakfast was the best daily along with service.
Stayed 5 nights in Dec 2023
Response from Guest Services on Dec 26, 2023
Amanda, thank you for staying with us. We are glad to hear that you enjoyed our complimentary breakfast. We hope to see you again soon.