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Reviews of Baymont by Wyndham Jackson/Ridgeland

2.5 out of 5
Baymont by Wyndham Jackson/Ridgeland
5709 I 55 N, Jackson, MS

Reviews

8.0

Very Good

Rating 10 - Excellent. 274 out of 545 reviews" "
Rating 8 - Good. 125 out of 545 reviews" "
Rating 6 - Okay. 61 out of 545 reviews" "
Rating 4 - Poor. 36 out of 545 reviews" "
Rating 2 - Terrible. 49 out of 545 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jeff

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Front desk woman appeared to be sick, coughing a lot. She shouldnt have been there! Hotel was very inconvenient to get to, coming from the south and then getting back on the road the next morning, going north! Otherwise, it was a decent hotel!
Stayed 1 night in Apr 2024

8/10 Good

Laurie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The rooms were clean and comfy. Dee at the front desk is very nice. The wifi was not the best. It is near the highway so it was a little loud. If you don’t hold onto the room door until it closes it slams shut and it’s very loud so if others in the hallway are not considerate it can be annoying.
Stayed 2 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello Laurie,We are pleased that you found our rooms clean and comfortable, and we will pass your compliments onto Dee at the front desk. We regret to hear about the wifi and noise disturbance near the highway; your feedback will be shared with our team. Thank you for bringing the door issue to our attention, we will review this for opportunities to enhance our guest experience.

2/10 Terrible

Brittany

Business traveler, Traveled with family
The staff was rude and the rooms were nasty I will never stay there again
Stayed 2 nights in Apr 2024
Response from Manager on Apr 16, 2024
Hello Brittany,We regret to learn about your experience and take your feedback seriously. Our team aims to provide exceptional service, and we will address your concerns with the staff and housekeeping departments for improvement. We appreciate your input and hope you reconsider staying with us in the future.

10/10 Excellent

Shakia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello Shakia,We are pleased to hear that you had a positive experience at our hotel. Your feedback is valuable to us, and we look forward to welcoming you back in the future.

6/10 Okay

Deena

Traveled with group
Liked: Cleanliness, staff & service, amenities
Beds small. Bathroom door did not close, toilet was loose and moves when sat upon. Supposed to be a queen bed but was double.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Deena, We appreciate your feedback and apologize for any inconvenience you experienced. Your concerns will be shared with the relevant departments for further review. We strive to continually improve our services and accommodations for all guests.

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient property right off the frontage road. Property is well maintained & safe. They include daily breakfast, delicious cookies & fresh beverages! I was impressed. The main lobby was also nice. I appreciated the microwave & refrigerator. The bathroom could use an update but overall, I was very pleased with the hotel, the staff & my stay.
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Yolanda,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed our convenient location, well-maintained property, and complimentary amenities. We strive to provide a comfortable stay for all our guests and are pleased that you found our staff and facilities to your satisfaction. Your feedback regarding the bathroom will be noted for future considerations. We hope to welcome you back in the future.

8/10 Good

Vikki

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 2 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Vikki, We appreciate your feedback and will strive to improve. Our team is here to address any concerns you may have. Thank you for staying with us.

10/10 Excellent

Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Antonio,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments have been noted, and we will address these issues with our team to ensure a better experience for future guests. Thank you for bringing this to our attention.

10/10 Excellent

Kwaski

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Manager on Apr 9, 2024
Hello Kwaski,We're thrilled to hear you had an excellent stay with us! Should you have any further feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Excellent

Rodriguez

Traveled with family and small children
Liked: Staff & service
It’s was a good stay for me and the kids; we spent more time out shopping in the local area; however during night time; it was loud music playing from the parking lot, right by our room, other than that, the stay was good
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Rodriguez,Thank you for sharing your feedback with us. We're glad you enjoyed your stay for the most part and that our location was convenient for your shopping needs. We apologize for any inconvenience caused by the noise from the parking lot. Your comments are valuable to us for future improvements.

8/10 Good

Laura, Princeton

Stayed 1 night in Mar 2024
Response from Manager on Apr 4, 2024
Hello Laura, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
Nice area
Stayed 1 night in Mar 2024
Response from Manager on Mar 29, 2024
Hello Kyla,We are glad to hear you enjoyed the location of our hotel. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back soon.

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a blessing! We stayed at several other hotels on our road trip that were DREADFUL, and this night was a real blessing. Everything was new and clean and comfortable. The bathroom was spacious and spotless and had Dove brand products that smelled amazing. The beds were DELIGHTFUL and we didn't want to get up in the morning. The staff were friendly and cheerful and clearly enjoyed their jobs. A great value for the price; I would definitely stay here again.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Stephanie,We are thrilled to hear that you had a positive experience during your stay with us! Our team takes pride in providing a clean and comfortable environment for our guests. It's wonderful to hear that you enjoyed the amenities and had a good night's rest. We appreciate your feedback and look forward to welcoming you back on your next visit.

2/10 Terrible

Hunter

Stayed 1 night in Mar 2024
Response from Manager on Apr 14, 2024
Hello Hunter,We apologize for any shortcomings during your stay. Please feel free to contact us directly to discuss your experience further. We value your input to improve our services.

10/10 Excellent

Shamika

Business traveler, Traveled with partner
Very good, everyone was nice!
Stayed 1 night in Mar 2024
Response from Manager on Mar 24, 2024
Hello Shamika,We are glad to hear that you found our staff to be friendly during your stay. Our team takes pride in providing excellent service to all our guests. Should you have any further feedback or need assistance, please feel free to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Excellent

Angelique

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Angelique,Thank you for sharing your feedback with us. We're glad to hear you had an enjoyable experience at our hotel. Your positive comments are truly appreciated. We look forward to welcoming you back in the future for another wonderful stay.

10/10 Excellent

Clevana

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Manager on Mar 19, 2024
Hello Clevana,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please feel free to reach out to our management team directly for assistance. Thank you for choosing to stay with us.

8/10 Good

Broderick

Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Broderick, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Excellent

Ghaith, villa park

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience. Clean hotel
Stayed 1 night in Mar 2024
Response from Manager on Mar 9, 2024
Hello Ghaith,We are delighted to hear that you had a positive experience during your stay with us. Maintaining a clean environment is of utmost importance to us. We appreciate your feedback and hope to welcome you again in the future.

4/10 Poor

Landon

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Homeless people wondering around parking lot. Other customers up all hours of the night, slamming doors, yelling, etc. Random cars in parking lot, smoking and listening to music. Staff was nice, that’s about it. Would not stay here again…
Stayed 1 night in Mar 2024
Response from Manager on Mar 5, 2024
Hello Landon,We apologize that your stay did not meet your expectations. We appreciate your kind words about our staff. Please understand that we prioritize the safety and comfort of all our guests and address any issues promptly. Your feedback is valuable for us to improve our services.

10/10 Excellent

John

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was kind a courteous and very helpful thanks for the weekend it was my honeymoon
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello John,We are delighted to hear that our team provided you with excellent service during your honeymoon weekend. Your kind words will be shared with our staff as recognition of their hard work. If you have any further feedback or need assistance, please feel free to reach out to our management team directly. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

kimbley

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 2 nights in Mar 2024
Response from Manager on Mar 6, 2024
Hello kimbley,We are pleased to hear that you had a satisfactory experience during your stay. Our team values your feedback and hopes to welcome you back in the future.

10/10 Excellent

Bobby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Feb 2024
Response from Manager on Mar 5, 2024
Hello Bobby,We are delighted to hear that you had a pleasant stay with us. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

8/10 Good

John

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Mar 3, 2024
Hello John,We appreciate you choosing our hotel for your stay! We hope you had a wonderful experience and we look forward to hosting you again in the future.

10/10 Excellent

susan

Stayed 1 night in Feb 2024
Response from Manager on Mar 2, 2024
Hello susan,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back in the future for another enjoyable experience.

2/10 Terrible

timothy

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Filthy place. Bad smelling. Looked like it hadn’t been cleaned ever. 2 beds, only 1 with any linens on it.
Stayed 1 night in Feb 2024
Response from Manager on Mar 1, 2024
Hello timothy, We appreciate your feedback and apologize for any inconvenience during your stay. We encourage guests to reach out to our management team directly for any concerns so we can address them promptly. We strive to provide a clean and comfortable environment for all our guests.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean
Stayed 1 night in Feb 2024
Response from Manager on Feb 29, 2024
Hello Danielle,We are delighted to hear that you found our hotel to be clean during your stay. We appreciate your positive feedback and hope to welcome you back in the future for another enjoyable visit.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is outstanding in every capacity. I wish I was staying a week rather than just one night. I congratulate myself on making such a great choice.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Gary,We are delighted to hear that you had a wonderful experience during your stay with us. We appreciate your kind words and are thrilled that we exceeded your expectations. Should your travels bring you back to the area, we would be honored to welcome you again.

6/10 Okay

Summer

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The place felt run down and while is is clear there were recent attempts at improvement, the over all vibe was tired and poorly maintained. The bed was lumpy and mattress felt old. Three sad beat up pillows per bed. Nice high ceilings. Window illuminated all night with light from landscaping. Really loud ac unit. The front desk person was rude at check in. She was busy chatting with friends and seemed disgruntled at our arrival. She checked me in and when i pointed out that i booked 2 rooms she said "nope, sorry". Im like "yes, i did." She responded very agressively "well i dont have it so too bad." I said maybe it is u der that name of our friends that are staying with us. Which it was. I booked and bought both rooms so it is ridiculous that the rooms were not together in the checkin pile. Also she could have looked up my reservation instead of just dismissing me. It was rude, unfriendly and immediately made the critical of everything that came after. I would not stay here again. It is not the worst place i have stayed but for the price i could have done better.
Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Summer,We are sorry to hear that your experience with us fell short of expectations. We appreciate your feedback and will address your concerns internally for improvement. If you have further details to share, please reach out to our management team. Your insights will help us enhance our services for all our guests.

6/10 Okay

Payton

Stayed 1 night in Feb 2024
Response from Manager on Feb 24, 2024
Hello Payton,We appreciate you choosing to stay with us. If you have any feedback to share with us about your recent stay, please feel free to reach out to us. We hope to welcome you back in the future to provide you with an improved experience.

10/10 Excellent

Tennille

Stayed 1 night in Feb 2024
Response from Manager on Mar 24, 2024
Hello Tennille,We are delighted to hear that you had a wonderful stay at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us. It would be our pleasure to welcome you back soon!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location along I55 in Jackson - semi-safe area = lock your doors
Stayed 1 night in Feb 2024
Response from Manager on Feb 22, 2024
Hello Ken,We appreciate your feedback on our hotel's convenient location. The safety and security of our guests is a top priority, and we recommend always securing your room for peace of mind. Thank you for choosing to stay with us and for sharing your experience with the community.

10/10 Excellent

Jocelyn

Traveled with family
Liked: Cleanliness
It was a pleasant stay everything was adequate. We did have an unpleasant experience at breakfast with one of the staff members but over all a good stay.
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Jocelyn,Thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you had an overall good stay. We apologize for any inconvenience you may have experienced during breakfast and appreciate you bringing it to our attention. We strive to provide exceptional service and will address the issue internally to ensure a great experience for all future guests.

2/10 Terrible

Brittney

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty, run down, bed fell apart when my son laid on it (side panel fell off and it was evident that it had happened many times), the bathroom was covered in rust and the bathroom door was mishung so it wouldn’t close. The shower was so bad that I had to rinse my hair in the sink to get the shampoo all the way out. The lampshades were broken. One was even put on upside down…. It was one of those places that you slept in your clothes fully dressed because it didn’t feel clean enough not, too. However, the breakfast was nice and that area was clean. The staff was pleasant- so that’s a plus!
Stayed 2 nights in Feb 2024
Response from Manager on Feb 7, 2024
Hello Brittney, Thank you for sharing your feedback about your recent stay at our hotel. We apologize for any inconvenience you experienced during your visit. We appreciate your kind words about our breakfast and pleasant staff. We value all guest feedback and will use your comments as an opportunity for improvement. Should you have any further concerns, please feel free to reach out to our management team. We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Excellent

Mary, N Olmsted

Stayed 2 nights in Jan 2024
Response from Manager on Feb 6, 2024
Hello Mary,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Patricia

Traveled with family
Reasonably priced and friendly staff!
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Patricia,Thank you for your kind words about our hotel's affordability and friendly staff. We strive to provide our guests with a pleasant and budget-friendly experience. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Dale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was excellent very personable service with a smile.
Stayed 1 night in Jan 2024
Response from Manager on Feb 3, 2024
Hello Dale,Thank you for your kind words about our check-in staff! We're delighted to hear that they provided you with excellent and personable service. Our team always strives to make our guests feel welcome and comfortable during their stay. We hope to have the pleasure of welcoming you back in the future!

10/10 Excellent

cindy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fred is awesome!!!
Stayed 6 nights in Jan 2024
Response from Manager on Jan 27, 2024
Hello cindy,Thank you for your kind feedback about Fred! We're glad to hear that he made a positive impression on your stay. We appreciate your recognition and will share your kind words with him.

10/10 Excellent

BRIAN & REBECCA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 25, 2024
Hello BRIAN & REBECCA,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. Should you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Robert

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay and I would recommend it to others. Thanks for the good service.
Stayed 1 night in Jan 2024
Response from Manager on Jan 19, 2024
Hello Robert,Thank you for your kind words and recommendation! We're stoked to hear that you enjoyed your stay and found our service to be of quality. It was a pleasure having you as our guest, and we hope to welcome you back in the future for another enjoyable experience.

4/10 Poor

Jenni

Disliked: Cleanliness, property conditions & facilities
Room was filthy. Halls reeked of weed. There was a plastic grocery bag outside of the room next door that contained what could only be poo-soiled clothing. The smell was awful. We checked in late after a long day on the road, and
Stayed 1 night in Dec 2023
Response from Manager on Jan 17, 2024
Hello Jenni,Thank you for sharing your recent experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and have forwarded it to the appropriate departments for further investigation. Our team is committed to providing a pleasant and comfortable environment for all our guests. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello James,Thank you for choosing our hotel for your stay. We are thrilled to hear that you had a wonderful experience with us. We hope to have the opportunity to welcome you back in the future for another exceptional stay.

6/10 Okay

Tatiana

Business traveler
Liked: Staff & service
Not so great
I think the rating numbers that I saw pre-booking were a little high based on my experience. What I liked was the ease of parking, easy access to the interstate, and availability of free WiFi’s and breakfast. However, there were particles of hair present in my bathroom, the tub looked questionable, I saw marks on one of the beds, the door was a bit warn down, the juice machine was out of order, there was no bacon at breakfast, the cleaners came by bothering me before the official check out time, and the walls were thin so I could hear noise from the room beside me.
Stayed 2 nights in Jan 2024
Response from Manager on Jan 17, 2024
Hello Tatiana, Thank you for sharing your feedback from your recent stay. We are glad to learn that you found our parking convenient and enjoyed our free WiFi and breakfast options. We apologize for any cleanliness issues you encountered in your room and will address this with our housekeeping team. We appreciate your patience regarding the juice machine and apologize if our breakfast offerings did not meet your expectations. We regret any disturbances caused by our cleaning staff and will remind them of the official check-out time. We apologize for any inconvenience caused by the noise levels in your room. We appreciate your valuable input and hope to welcome you back in the future for an improved experience.

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Great staff
Stayed 1 night in Jan 2024
Response from Manager on Jan 17, 2024
Hello Jane,Thank you for choosing our hotel for your stay. We're pleased to hear that you found our rooms clean and comfortable, and that our staff provided great service. We aim to provide a positive experience for all our guests and we appreciate your feedback. We hope to welcome you back in the future for another enjoyable stay.

2/10 Terrible

Roberto

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My horrific experience at Baymount hotel by Wyndha
I was charged $100 deposit after paying for my room via your website and there's nothing that says that a $100 will be charged once you arrive at the check in. My room did not have a shower curtain we called and nothing was done about it. The bathroom was not 100% cleaned.
Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello Roberto, Thank you for your feedback. We apologize for any inconvenience caused. Our website clearly states that a deposit may be required upon check-in. We apologize for the oversight regarding the shower curtain and cleanliness of the bathroom. Your comments will be shared with the relevant team for improvement. We appreciate your feedback and hope to welcome you back in the future for a better experience.

8/10 Good

dolores

Stayed 1 night in Jan 2024
Response from Manager on Jan 16, 2024
Hello dolores, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Annie

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Staff not friendly Limit on towels and personal
Stayed 1 night in Jan 2024
Response from Manager on Jan 13, 2024
Hello Annie,Thank you for sharing your feedback regarding the staff and towel limits. We apologize if you felt the staff was not as friendly as expected. Our team strives to provide excellent customer service, and we will use your comments for further training. Regarding the towel limits, we have implemented this policy to ensure fair distribution among all guests. We appreciate your understanding and hope you enjoyed your overall stay with us.

10/10 Excellent

Tashnda

Liked: Cleanliness, staff & service, amenities
I was very comfortable
Stayed 2 nights in Jan 2024
Response from Manager on Jan 13, 2024
Hello Tashnda,during my stay at your hotel. The room was clean and well-maintained, and the bed was incredibly comfortable. The staff was friendly and accommodating. However, I did experience some noise from the neighboring rooms, which disrupted my sleep. Overall, I had a pleasant stay. Thank you for your hospitality.

6/10 Okay

Annie

Business traveler
Liked: Cleanliness
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Annie,We appreciate you choosing our hotel for your stay. If you have any specific feedback or concerns regarding your experience, please feel free to reach out to us directly so that we can address them accordingly. We value your input and hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Annie

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 9, 2024
Hello Annie,We're thrilled to hear that you had a fantastic experience during your stay at our hotel! If you have any further comments or suggestions, please feel free to share them with us. We appreciate your patronage and hope to welcome you back soon for another exceptional stay.