Lobby

Reviews of Best Western Plus Jackson Downtown Colliseum

2.5 out of 5
Best Western Plus Jackson Downtown Colliseum
725 Larson Street, Jackson, MS

Reviews

7.8

Good

Rating 10 - Excellent. 248 out of 690 reviews" "
Rating 8 - Good. 231 out of 690 reviews" "
Rating 6 - Okay. 106 out of 690 reviews" "
Rating 4 - Poor. 56 out of 690 reviews" "
Rating 2 - Terrible. 49 out of 690 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Jacksonville isn’t a good area but this hotel has a gate around the parking lot to give extra safety to your vehicle. The rooms seem to be newly remodeled and are extremely nice. The outside was under construction due to a remodel. The lady at night was just meh but the lady in the morning was a delight. We’d stay again if ever in the area. The room was better than the Hampton which is one of my favorites!
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

paul

Traveled with group
Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqueline

Stayed 1 night in Dec 2023

6/10 Okay

Miguel

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Family trip
The toliet was not clean it had black mold in it. The bed you can tell it was old it hurt my back. The service was excellent. The only other bad thing was in the hall way where the rooms were smelt like straight Marijuana.
Stayed 1 night in Dec 2023
Response from Dave on Dec 17, 2023
Thank you for your review. We are actually renovating our property currently with all new things in rooms. We home to be done in a few weeks…stay tuned!!

8/10 Good

Ashley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Our room was clean but had a musty, moldy smell. Bed was comfortable enough. Bedding appeared to be clean but didnt smell nice and fresh, nor did towels. Not a terrible stay but would prefer somewhere that feels and smells fresh.
Stayed 1 night in Dec 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and safe with very friendly staff.
Stayed 4 nights in Nov 2023

10/10 Excellent

marshall

Stayed 1 night in Nov 2023

6/10 Okay

Veronica

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
couches are very old, sagging, and looks dirty. seat cover did not fit the cushion. carpet floor had stains. coffee maker was not working. phone was not working. we had to transfer to another room. breakfast was a lot better than other motels we stayed in, but, there was no available bowls for the flakes and waffle was chewy. very friendly cook and accommodating.
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The hotel was clean and the staff very friendly and helpful. It was nice to have the added security of being inside a gate.
Stayed 1 night in Oct 2023

10/10 Excellent

Willis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge room and good breakfast
Stayed 1 night in Oct 2023

10/10 Excellent

Michael, Picayune

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the gated/ secure parking area. Front desk staff were great. Very helpful, and upbeat.
Stayed 1 night in Oct 2023

10/10 Excellent

Edward

Traveled with partner
Nice, clean, front desk support not adequate
Stayed 1 night in Sep 2023

10/10 Excellent

MATTHEW

Stayed 1 night in Sep 2023

8/10 Good

Marshall

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great...both ladies were quick to help with anything we needed. They made the stay exceptional...now on to Florida! #blessed
Stayed 1 night in Sep 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Heidi

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, clean quiet room, clean pool, a small work out room with one treadmill, one elliptical, one bike, and some weights. We had a relaxing good time and would definitely stay again!
Stayed 1 night in Aug 2023

2/10 Terrible

Haylee

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bath tub and sink had straight brown water. Had to cancel and re book at different hotel, do not recommend this place!!
Stayed 1 night in Aug 2023
Response from Dave, Owner on Sep 9, 2023
I sincerely apologize for the inconvenience you encountered during your stay due to the brown water in the bathtub and sink. The city of Jackson encountered issues with the main water line and is now repaired. We value your feedback and are committed to addressing this issue. We hope you'll consider giving us another chance in the future to provide you with a better experience. Your satisfaction is important to us.

2/10 Terrible

Cheryl

Stayed 1 night in Aug 2023
Response from Bianca on Sep 21, 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

merry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, excellent and polite staff. Will always stay there when I’m in Jackson!
Stayed 1 night in Aug 2023

6/10 Okay

Nakia

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness
The service was good, but the fold out bed in my room was filthy and unusable.
Stayed 1 night in Aug 2023

6/10 Okay

Sandra

Traveled with family
Liked: Staff & service
Disliked: Amenities
Outdated furniture in the sitting area not so clean. No working ice machine, dirty elevator. Awesome some staff, very helpful and friendly. The carpet in our rooms was visible dirty need to be replaced ASAP!! Need to incorporate Happy hour examples free popcorn, appetizers soft drinks.
Stayed 2 nights in Aug 2023

4/10 Poor

Taylor

Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This was pretty bad. Check-in staff member was on a personal phone call the entire time we were checking in. Then, not kidding, we went upstairs and there was someone already occupying the room we were booked into. After we finally got another room, the bedside lamp in the room made this insanely annoying high pitch ringing like a mosquito, so had to keep it off the whole time. Next morning, said a passing "hello" to a maid, and received a silent glare in return. Couldn't find a single staff member to ask a question about the breakfast the next morning. I'd recommend staying here ONLY if you're on a budget, and even then, there are equally affordable options in the same area, so be warned.
Stayed 1 night in Aug 2023

6/10 Okay

Morgan

Stayed 1 night in Aug 2023

10/10 Excellent

Kristal, Meridian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Matthew, NEWPORT

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Shayla

Traveled with family
Disliked: Amenities
The breakfast only meat they served was pork, the staff was sorry every last front desk person was always sitting around you had to make them get up and come assist. One staff dark skin woman had a bonnet and head scarf on.
Stayed 3 nights in Jul 2023

10/10 Excellent

Phuong

Stayed 1 night in Jul 2023

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Jessica

Stayed 1 night in Jun 2023

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service
It was great to just run in at 11:30 pm to sleep and hit the road again.
Stayed 1 night in Jun 2023

8/10 Good

Deona W

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Everything was good.
Stayed 1 night in Jun 2023

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Safe parking, clean pool, and pleasant stay.
Stayed 1 night in Jun 2023

10/10 Excellent

bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great 👍
Stayed 1 night in Jun 2023

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Mary

Room was decent and clean. However, there was a large family across the hall with ? number of children that kept me up most of the night. Also, not a welcoming atmosphere at the front desk.
Stayed 1 night in May 2023

6/10 Okay

Audra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AB
There was no one at the desk to check us in for at least 15 minutes. The person had taken their break and no one was on duty. There was no hot breakfast.
Stayed 1 night in May 2023

2/10 Terrible

Wendy

Stayed 1 night in May 2023

8/10 Good

Cathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Older property but it was clean, staff was friendly and the breakfast was good
Stayed 1 night in May 2023

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice get away for my husband and I. The hotel was very clean the room as well and it has food places around the hotel. I rate them a 5
Stayed 2 nights in May 2023

10/10 Excellent

daisy lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a much better experience than I imagined! Miriam and the rest of the hotel staff were wonderful. Very helpful and happy people. The room we were given was spacious, clean, and beyond comfortable!
Stayed 1 night in May 2023

10/10 Excellent

Kesler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

10/10 Excellent

Latha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel good breakfast
Stayed 3 nights in Apr 2023