Outdoor pool, open 1:00 PM to 6:30 PM, pool umbrellas
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Reviews of Comfort Inn Jackson I-40

2.5 out of 5
Comfort Inn Jackson I-40
40 International Cove, Jackson, TN

Reviews

7.8

Good

Rating 10 - Excellent. 61 out of 166 reviews" "
Rating 8 - Good. 52 out of 166 reviews" "
Rating 6 - Okay. 33 out of 166 reviews" "
Rating 4 - Poor. 9 out of 166 reviews" "
Rating 2 - Terrible. 11 out of 166 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

WIlliam

Disliked: Cleanliness, property conditions & facilities
Feces was in the toilet in our room
Stayed 1 night in Apr 2024

6/10 Okay

albert

Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great bed!! Much appreciated and the young lady at check in was very friendly and easy to talk to
Stayed 1 night in Mar 2024

10/10 Excellent

Johnny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was grower up and businesses around the facility were closed and trashed.
Stayed 1 night in Feb 2024

10/10 Excellent

Brenda L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very kind, the room was comfortable and breakfast was good, thank you.
Stayed 1 night in Jan 2024

4/10 Poor

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Not a good stay.
The location was a little difficult to find late at night because the area is not well lit. The lady at check-in was very nice and friendly. Our room was dusty, and hairs on the sheets when I went to get into bed. The bathroom had a used washcloth hanging in the shower along with hair, and there was pubic hair on the bathroom floor and on the clean towels. Honestly, it just looked like they really didn't clean the bathroom. The breakfast was mediocre.
Stayed 1 night in Dec 2023

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
surprisingly good!
Other than being tucked away in a not-so-well lit spot just off the highway, I was quite happy with the condition and cleanliness of this mid-level hotel chain. Obviously had been remodeled very recently. Saved me $$$ compared to the 3 or 4 other more pricey chains located near by.
Stayed 1 night in Dec 2023

2/10 Terrible

Dymetria

Stayed 1 night in Dec 2023

10/10 Excellent

Malanie

Stayed 1 night in Oct 2023

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was alright but the price was too high for what we got
Stayed 1 night in Oct 2023

10/10 Excellent

James, Denton

Stayed 1 night in Oct 2023

10/10 Excellent

Belinda

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were tired of driving and decided to call it a night here. The girl that checked us in was very friendly and helpful. Room was clean and believe they have been updated recently. Really loved the layout of this room, kinda had like two sections, a living room and bedroom. Two TVs so I could go to sleep and he stayed up to watch TV and not really bother me. Had a nice breakfast the next morning, very clean and pleasing.
Stayed 1 night in Oct 2023
Response from Management on Oct 28, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Richard, Georgetown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction activity, but only outside the building. Just a bit distracting but not serious.
Stayed 1 night in Oct 2023
Response from Management on Oct 28, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 15, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Eddie

Business traveler
Disliked: Amenities
Was wrongfully charged for smoking in a room and they are remolding so it’s noise all night
Stayed 1 night in Oct 2023

6/10 Okay

Susan

Stayed 1 night in Oct 2023

2/10 Terrible

Larry

Traveled with partner
Liked: Cleanliness, amenities
Comfortable beds, nice room. Breakfast was good. Noisy many times during the night. Doors slamming, walls knocked against.
Stayed 1 night in Oct 2023
Response from Management on Oct 6, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 6, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Robert

Traveled with partner
The site was under repair, breakfast needs work
Stayed 1 night in Sep 2023
Response from Management on Sep 26, 2023
Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.

10/10 Excellent

Connie

Stayed 1 night in Sep 2023
Response from Management on Sep 10, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

2/10 Terrible

Lynn

Stayed 1 night in Sep 2023
Response from Management on Sep 5, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Although this property was under construction it was clean, quiet and the staff was friendly
Stayed 2 nights in Sep 2023
Response from Management on Sep 5, 2023
We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Tyra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Aug 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Jackson I-40.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

ANDREW, Troy

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Aug 2023
Response from Management on Aug 31, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Jackson I-40.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.

10/10 Excellent

Mandy

Stayed 1 night in Aug 2023
Response from Management on Sep 19, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is excellent. Super friendly. Breakfast was very good. Quiet.
Stayed 1 night in Aug 2023
Response from Management on Aug 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Jackson I-40.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was amazing. Construction happening at the property but it did not effect our stay
Stayed 1 night in Aug 2023
Response from Management on Aug 21, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback

8/10 Good

William

Liked: Cleanliness, staff & service
Would stay again
Stayed 1 night in Aug 2023
Response from Management on Aug 21, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback

6/10 Okay

Timothy

Business traveler
Disliked: Amenities
They allowed simi trucks to be 20 ft from the front door with the motors running for hours .breathing fumes and noise .girl at the deck laughing about it .
Stayed 8 nights in Aug 2023
Response from Management on Aug 21, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback

2/10 Terrible

Charmaine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the fact that the outside was being renovated as we pulled up and it just didn’t look safe. The owner charged me for one night even though we did not stay as other customers came in the lobby and refused to check in as well. It was not disclosed that the front of the building was full of scaffolding you failed to mention that and no photos on the website showing renovation.
Stayed 2 nights in Jul 2023
Response from Management on Jul 16, 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Glenda, Charleston

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Completely updated!
Stayed 1 night in Jul 2023
Response from Management on Jul 6, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Shellye

Liked: Cleanliness, staff & service
It was a nice clean place. Staff very friendly.
Stayed 1 night in Jun 2023
Response from Management on Jun 21, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Jackson I-40.Your feedback about is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation and location
I was traveling I-40 and was really tired. I was looking for a quality hotel to lay me head for the night but not too costly. The hotel was perfect and I had a great experience.
Stayed 1 night in Jun 2023
Response from Management on Jun 11, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn Jackson I-40 and the services. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Darshan PatelGeneral ManagerComfort Inn

10/10 Excellent

Judy

Stayed 1 night in Jun 2023
Response from Management on Jul 6, 2023
We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are currently renovating, but went out of their way to make everything clean and comfortable. Great stay.
Stayed 1 night in Apr 2023
Response from Management on Jun 11, 2023
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Inn Jackson I-40 and the services. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Kind regards,Darshan PatelGeneral ManagerComfort Inn

10/10 Excellent

Paul

Was great
Stayed 1 night in Mar 2023
Response from Management on Aug 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Jackson I-40.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Earnnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was under construction a bit noisy
Stayed 1 night in Mar 2023
Response from Management on Aug 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Jackson I-40.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The area immediately surrounding the hotel was a little dilapidated. I was a little concerned. The hotel was showing signs of ‘wear and tear’. The hostess was very welcoming and eased any safety concerns. The room was clean and quiet.
Stayed 1 night in Jan 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Management on Aug 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Jackson I-40.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

6/10 Okay

Kathy

Traveled with family
Liked: Staff & service
Shower was too cold. Breakfast was cold. Coffee was good. Room had an odd perfume smell. Handicap room had a tub, not walk in shower.
Stayed 1 night in Nov 2022

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Nov 2022
Response from Management on Aug 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Jackson I-40.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

James

Stayed 1 night in Oct 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good, a quite hotel off the interstate with no traffic noise. Would recommend it for the price.
Stayed 1 night in Oct 2022
Response from Management on Aug 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Jackson I-40.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

2/10 Terrible

Donald

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We were told we would have a hot breakfast starting at 6 am. There was nothing out at 7 am. Also there was no one at the front desk. I just don’t think it was right. I picked this hotel because I have good service at other locations. We won’t stay with brand anymore
Stayed 1 night in Sep 2022

10/10 Excellent

Geza

Traveled with family
Liked: Room comfort
Probably not again
I’m having a hard time adjusting to the increased cost for hotels. It used to be $100 got you a nice place. In just a few years that same room is over $150. My salary has not gone up 50%!!! I’ve definitely stayed a better places than this but it was okay
Stayed 1 night in Sep 2022
Response from Management on Aug 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Jackson I-40.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Jul 2022
Response from Management on Aug 27, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Jackson I-40.We sincerely appreciate and value your feedback as a Choice Privileges member. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

4/10 Poor

Ronald

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not kept up
Stayed 1 night in Jun 2022

10/10 Excellent

Malcom

Stayed 1 night in May 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a little hard to find due to I-40 construction and there was an overwhelming chemical odor in the area of the front desk. I started sneezing and I was very glad to be away from that area. The smell was isolate to the front desk, as the room was OK. Also, I would have preferred a hot tub or pool to be available, but the present hysteria about COVID will move that preference into the future (I hope).
Stayed 1 night in Apr 2021
Response from Ken Patel on Apr 20, 2021
Please allow me to apologize for your recent experience during your stay at the Comfort Inn Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.