Property amenity

Reviews of Extended Stay America Select Suites Jackson North

2.5 out of 5
Extended Stay America Select Suites Jackson North
5354 Interstate 55 N, Jackson, MS

Reviews

6.8
Rating 10 - Excellent. 214 out of 791 reviews" "
Rating 8 - Good. 206 out of 791 reviews" "
Rating 6 - Okay. 147 out of 791 reviews" "
Rating 4 - Poor. 92 out of 791 reviews" "
Rating 2 - Terrible. 132 out of 791 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Shawanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a comfortable stay friendly environment & a place to feel like home book extended stay north everybody in the office is friendly and you gone walk out smiling
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 21, 2024
Dear Shawanda, Thank you for your glowing review! We're thrilled to hear that Extended Stay America provided you with a comfortable and friendly environment, making you feel at home. Your positive comments about our staff are truly appreciated. We hope we will be the first hotel you think of whenever your travels bring you to the area!Sincerely,Hotel Management

8/10 Good

Mohammed, Mangaf

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was pretty good. Listing says coffee in common areas, but not available except at “breakfast”, which is available from 6a-9a except the lobby where it is served is locked until 7am.
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 15, 2024
Dear Mohammed, Thank you for choosing Extended Stay America and taking the time to write a review. We're pleased to know that overall your stay was good, but we also understand your concerns regarding the coffee availability. Your feedback is valuable, and we will address this issue to ensure a more fulfilling experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back and provide an even better experience.Sincerely,Hotel Management

10/10 Excellent

Donisha

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ricky handled my checkout and his customer service is the best! Always smiling and knowledgeable when there are questions.
Stayed 2 nights in Jan 2024

2/10 Terrible

Crystal

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Absolutely disgusting!!! Room wasn’t clean even halfway.. food stuck on items.. had to even fix furniture before you could even use!! Absolutely do not recommend staying here!!!
Stayed 6 nights in Dec 2023
Response from Hotel Management on Dec 24, 2023
Dear Crystal, Thank you for being our guest. Reading your comments concerning your stay at our hotel could be better. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. Sincerely, Hotel Management

2/10 Terrible

Christina

Stayed 1 night in Dec 2023

8/10 Good

Robert

Stayed 1 night in Dec 2023

10/10 Excellent

Donisha

Traveled with pets
Liked: Staff & service
Quick and friendly service!
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 28, 2023
Dear Donisha, Thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

2/10 Terrible

Sriram

Traveled with family
Disliked: Staff & service
System was down and the rooms had electrical issues. Had to switch hotel and did not get much support to find an alternate hotel.
Stayed 1 night in Nov 2023
Response from Hotel Management on Nov 21, 2023
Dear Sriram, We sincerely apologize for the inconvenience you faced due to the system outage and electrical issues in our rooms. It's disheartening to learn that we were unable to provide you with a seamless experience and assistance in finding an alternate hotel. Please rest assured that we take this matter seriously and will be addressing it internally to prevent such occurrences in the future. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

4/10 Poor

Ebony

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No one be at the desk no bell nothing i waited 35mins to even speak to someone please dont book online
Response from Hotel Management on Sep 25, 2023
Dear Ebony, We regret learning that our front desk staff member was not available when you arrived. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired so this lapse in service is not repeated. We are grateful for your patience and hope you will accept our apologies.Sincerely,Hotel Management

6/10 Okay

Jamie

Business traveler, Traveled with family
Doors/walls are not well insulated therefore, other people staying at this location are easily overheard (especially when they would stand outside talking on the phone until midnight each night). When we were there, we were told that all kitchen items were available, however, once we got there, we could not get a coffee maker. So that left us searching for coffee in the area each morning. NOT a great start to our day. The office staff was apologetic, and really nice. It just turned into a daily inconvenience.
Stayed 4 nights in Sep 2023
Response from Hotel Management on Sep 19, 2023
Dear Jamie, Thank you for evaluating your stay with us. We are devoted to giving each guest a great travel experience; therefore, we are disappointed that we did not meet our expectations. We certainly understand the frustrations and apologize for the inconvenience caused. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management

4/10 Poor

MAKEYA

Stayed 1 night in Aug 2023

10/10 Excellent

Jessica

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area fornthe dogs to run is a lil small I like it, though.
Stayed 1 night in Aug 2023

6/10 Okay

Giselle

Liked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Minglong

Traveled with family
Liked: Cleanliness, staff & service
The bath tape does not work properly. The floor seems not be vaccummed very clean.
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 10, 2023
Dear Minglong, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope you will allow us to redeem ourselves in the future.Sincerely, Hotel Management

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

Sir Johnathan

Stayed 1 night in Jun 2023

6/10 Okay

Jakisha

Liked: Staff & service
Stayed 1 night in May 2023

2/10 Terrible

Jasmine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE REVIEWS BELIEVE THEM!! Bedbug,dog hair and rubber all found in room plus sheets had to be changed and room bleach downnnn!!
Stayed 1 night in May 2023
Response from Hotel Management on May 19, 2023
Dear Jasmine, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

2/10 Terrible

Shakara

Stayed 1 night in May 2023

2/10 Terrible

Rajesh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is not clean properly. Bathroom door is not locked properly. There are insects and spider in the room. The bathroom sink is cracked. Micro woven is dirty. Mentioned all the details but there is no alternate room and no one available to fix those issues. I asked for compensation for the same. Staying with kid a bit scary here.
Stayed 1 night in Dec 2022
Response from Hotel Management on Dec 29, 2022
Dear Rajesh, We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

2/10 Terrible

markita

Stayed 1 night in Aug 2022

2/10 Terrible

Victoria

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place was really dirty inside and out. Broken handles, trash everywhere.
Stayed 1 night in Aug 2022
Response from Hotel Management on Aug 9, 2022
Victoria, thank you for taking the time to post your review. We apologize for the cleanliness and maintenance issues you encountered and for not meeting all of your expectations. We never mean to disappoint our guests, as our top priority is to take care of them. We will follow up regarding these issues and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on these matters and your patience. We hope you will consider giving us another chance in the future. Sincerely, Hotel Management

10/10 Excellent

Joe

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2022
Response from Hotel Management on Apr 11, 2022
Joe, thank you for your review of Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you again for taking the time out of your day to recognize our efforts. We look forward to welcoming you again soon! Sincerely, Hotel Management

6/10 Okay

Jerry

Traveled with family
Disliked: Amenities, property conditions & facilities
Nothing unique. Low end hotel.
Stayed 1 night in Apr 2022
Response from Hotel Management on Apr 5, 2022
Jerry, thank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Jason

Hotels.com failed me
Hotels.com cancelled my reservation before I arrived and continued to charge me, so I had to pay the hotel directly to get a room. So basically I paid twice for the room. When I called hotels.com the call was not able to go thru. VERY FRUSTRATED with Hotels.com
Stayed 3 nights in Feb 2022
Response from Hotel Management  on Feb 16, 2022
Jason, thank you for being our guest and for taking time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management

8/10 Good

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

4/10 Poor

Joseph

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Was hard to check in when arriving. Also system was running a backup or something so check in was delayed. Then the door didn’t shut the whole way and cold air could come in all along edge of door.
Stayed 1 night in Dec 2021
Response from Hotel Management on Dec 21, 2021
Joseph, thank you for your candid evaluation. We apologize for the inconvenience you had during check-in. We will review this appropriately and make sure we prevent such reoccurrences. We will also share your concerns regarding the door with our maintenance team and make sure the problem is resolved immediately. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Couldn’t Check In…
THERE WAS NO ONE THERE TO CHECK US IN!
Stayed 1 night in Oct 2021
Response from Hotel Management on Oct 25, 2021
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management

2/10 Terrible

Marcus

Traveled with family and small children, Business traveler
Liked: Amenities
Disliked: Staff & service
Decent hotel. Front desk could not justify why I had to pay a security deposit off $100 which was more than the room itself and no information about the deposit was posted on the website. Front desk associate stated it’s something they “recently” enforced.
Stayed 1 night in Sep 2021
Response from Hotel Management on Sep 28, 2021
Marcus, thank you for your review. We are sorry for the issue you outlined. At check-out, after a satisfactory inspection, the room deposit will be refunded. The incidental charges will be refunded back to your account, and this can take your bank a few business days to process. We will also bring your concerns to the attention of our staff as we continuously strive to improve. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management

6/10 Okay

Alan

Disliked: Cleanliness
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not clean, aged.
Stayed 1 night in Jun 2021
Response from Hotel Management on Jun 29, 2021
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management

2/10 Terrible

Shaheed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When our friends got to the hotel the lobby was locked. I called the hotel and I was told the lobby closed at 11 pm and that our friends could not check in. When I booked the hotel late last night, no where did it say there was a check-in cutoff. I WANT A REFUND FOR THE ROOM. I DON'T CARE IF THE ROOM WAS NONREFUNDABLE. Our friends had to find other arrangements because of this problem
Stayed 1 night in Jun 2021
Response from Hotel Management on Jun 17, 2021
Shaheed, thank you for sharing your feedback. We are sorry for the inconvenience you and your friends had. We regret being unable to accommodate them. We hope to have an opportunity to host you all in the future. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great no problem
Stayed 2 nights in Jun 2021
Response from Hotel Management on Jun 11, 2021
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really did enjoy my stay
Stayed 1 night in Jun 2021
Response from Hotel Management on Jun 27, 2021
Thank you for the generous review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management

10/10 Excellent

Kelsee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

4/10 Poor

Verified traveler

Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

You all charged me for the room when I got there they had sold it I NEED MY REFUND
Stayed 1 night in May 2021
Response from Hotel Management on May 9, 2021
Thank you for sharing your review. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. If there is any unresolved financial queries please reach out to us directly at the hotel. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management

6/10 Okay

Shunitrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really terrible. The noise level was insane. There were people on the ground "conversing" with people on the third floor. There were vehicles in the parking lot blaring music. My husbands shoes stuck to the floor in the "kitchen" area. It was just very disappointing.
Stayed 1 night in Apr 2021
Response from Hotel Management on May 7, 2021
Thank you for staying with us and reviewing your experience. We are so sorry for the situation you described regarding excessive noise. Our goal is to provide a clean property, and a comfortable suite so you can get a good night's rest. We are sorry your sleep was disrupted by noise from other guests of the hotel. Also, your concern regarding the cleanliness issue in your room will be shared with our housekeeping team so that corrective measures can be taken. We hope you and your husband will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management

4/10 Poor

Lee

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2021

10/10 Excellent

Troy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Joe Ann

Stayed 1 night in Mar 2021

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill, peaceful stay.
I enjoyed my stay. I have gone here several times over the years and there is good up-keep. It is always quiet, clean, and convenient.
Stayed 1 night in Apr 2021
Response from Hotel Management on Apr 8, 2021
Nicholas, thank you for making Extended Stay America your home away from home. It is wonderful to read that we were able to provide you with an outstanding stay once again. It means a lot that you choose to stay with us over all of the other hotels in the area. Your review means the world to us! Thank you again, and we look forward to welcoming you and your family back. Sincerely, Hotel Management

10/10 Excellent

Verified traveler

Stayed 5 nights in Mar 2021

6/10 Okay

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
It was jus tge heat didn't work and i froze
Stayed 1 night in Apr 2021
Response from Hotel Management on Apr 4, 2021
Erica, thank you for the comments. We are sorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management

8/10 Good

Regina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2021