Ratings based on 163 Verified Reviews

3.3 out of 5
72% of guests recommend
3.4 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location around everything that you may need.

Posted May 8, 2017
soothing and quiet for the location. Great restaurants and shopping.
Comment from Hotel Management
May 8, 2017 by General Manager, Hotel Management
Derrick, thank you for your five-star review. We are glad you loved our location close to a variety of restaurants and shopping. We enjoyed having you as our guest at Extended Stay America - Jackson - Ridgeland and look forward to seeing you again. Have a great day! Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Easy interstate access with kitchen

Posted Apr 11, 2017
Pros: Spacious room.
Location: Only was there overnight. Burgers and Blues makes a mean fried pickle :).
Just stayed overnight. The staff were very nice and the room was spacious with a kitchen. Would stay again.
Comment from Hotel Management
May 16, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. It is great to see you valued the spacious of your room and the service from our staff during your one-night stay at our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler from Kenosha,Wisconsin

Comfortable Stay In Great Location!

Posted Mar 30, 2017
Pros: Staff, Kitchenette, Location etc...
Cons: I would recommend updating the dinning tables and chairs.
Location: Everything you could ask for was within 1-3 miles from the hotel. Checkout Papitos!
I was very please with my stay at this hotel. I was visiting from Wisconsin but felt like I was at home. The staff greeted me with a warm invitation and made me feel welcome throughout my stay. The rooms are advertised in the photos on the website!. Very clean and comfortable. The location is close to all of the shopping centers and dining, but far away enough to relax! Thank You for your hospitality!
Comment from Hotel Management
May 4, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am glad to see you had a great stay at our hotel and that you were satisfied with our staff, the fully equipped kitchen, and our convenient location. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler from B Mississippi

Good..

Posted Mar 12, 2017
The main entrance doors need locks.Anybody can just walk in after 11am.No key card on entrance door.
Comment from Hotel Management
Mar 20, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I'm glad you had a pleasant experience at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 12, 2017
The rooms are great and clean. I really enjoyed my stay. Staff was friendly and professional
Comment from Hotel Management
Feb 15, 2017 by Manager, Hotel Management
Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with great clean rooms and friendly professional staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 5, 2017
Excellent staff. Great amentities. Would recommend to everyone I know.
Comment from Hotel Management
Feb 14, 2017 by Manager, Hotel Management
We appreciate you sharing your comments. I am pleased to read you would recommend our hotel due to your approval of the customer service provided by our staff and how comfortable you were with our amenities. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ridgeland, MS

All around excellent experience

Posted Jan 31, 2017
Friendly staff. Excellent comfort. Great amentities
Comment from Hotel Management
Feb 1, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to see you enjoyed your comfortable room accommodations and that our staff was able to make a positive impression. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
1 out of 5
by A verified traveler

Thumbs Down

Posted Jan 24, 2017 on Hotels
We will not come back! And we will not recommend it to anybody! The service is awful! The receptionist and whoever is answering the phone call are rude. They even complained about my kids who are just having fun inside our room!
Comment from Hotel Management
Mar 20, 2017 by Manager, Hotel Management
Thank you for the feedback about your stay at our hotel. Please accept our most sincere apologies for past experience at our Jackson Ridgewood location regarding our receptionist. To make sure this doesn't happen again, I have spoken with my entire team in regards to your concerns to make certain this will not happen to another of our guests. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Waukegan, IL

Close to shopping

Posted Jan 24, 2017
I really enjoyed my stay here. It was convenient to shopping, food and dining and right off the highway. The rooms were perfect, and they were very clean and well designed. It was just enough for me and I felt like I was at home. I appreciate speedy check in and check out. I world DEFINITELY recommend THIS LOCATION ONLY for anyone to stay here. The one caveat I world say to this property is that it does not have elevators, so if you have heavy luggage, then you're stuck carrying it up flights of stairs.
Comment from Hotel Management
Jan 25, 2017 by Manager, Hotel Management
It is so rewarding to read you had an excellent stay at our hotel. Thank you for your comments. We are pleased to read your room accommodations were to your liking and that our location was perfect for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
4 out of 5
by Michael

You get what you pay for

Posted Jan 20, 2017 on Hotels
We only needed a room for one night and we could've have done worse with the room and the rate. Overall, the room was clean spacious, and was just what we needed. However, you most certainly get what you pay for: -no vending machines -there was no drain cover in the shower and a missing outlet cover one one of the outlets (very hazardous when traveling with a toddler) -coffee is provided in the lobby with some granola bars and packaged muffins -no hairdryer in the room -you only get a facial bar of soap and a body bar I'm not overly disappointed with my stay and my complaints are relatively minor, but they are a bunch of little things that go a long way.
Comment from Hotel Management
Mar 20, 2017 by Manager, Hotel Management
Thank you for taking the time to share your experience. I am pleased to read you enjoyed the spaciousness of your room, but disappointed about the inconveniences you endured. I do agree that the little things go a long way, which is why these issues will be addressed with our staff. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.