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Reviews of Fairfield Inn & Suites Jackson

2.5 out of 5
Fairfield Inn & Suites Jackson
2395 Shirley Dr, Jackson, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 215 out of 442 reviews" "
Rating 8 - Good. 137 out of 442 reviews" "
Rating 6 - Okay. 45 out of 442 reviews" "
Rating 4 - Poor. 25 out of 442 reviews" "
Rating 2 - Terrible. 20 out of 442 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

David, Tecumseh

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
I know they are renovating. But my room was not the cleanest. Paint blotches on the floor. Outlet covers half painted. Debris and dirt along the carpet/wall edges. Not impressed for an "executive" suite. TV screen filthy/scratched. Small TV screen 32" for a large suite.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
David,Thank you for taking the time to fill out a review on your recent stay with us.I am so very sorry that you were not satisfied with your stay. I have spoken with my housekeeping leaders to ensure that all rooms are cleaned for all of our guests.We hope that, after we finish our renovations, you will give us another chance should your travels bring you back to the Jackson, MI. area.

10/10 Excellent

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent. Quiet is the best. Beds comfy, room clean. My favorite place to stay in the area.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 27, 2024
Jamie,Thank you for taking the time to fill out a survey on your recent stay with us.I will be sure to share your comments with our staff and we hope to see you again should your travels bring you back to the area!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 27, 2024
Jesse,Thank you for taking the time to fill out a survey on your recent stay with us.We hope to see you again should your travels bring you back to the area!

8/10 Good

Joshua

Traveled with family
My stay
Nice people and nice to stay great location
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 27, 2024
Joshua,Thank you for taking the time to fill out a survey on your recent stay with us.I will be sure to share your comments with our staff and we hope to see you again should your travels bring you back to the area!

10/10 Excellent

Candie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from General Manager on Feb 27, 2024
Candie,Thank you for taking the time to fill out a survey on your recent stay with us.We hope to see you again should your travels bring you back to the area!

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General manager on Feb 27, 2024
Friendly guest,Thank you for taking the time to fill out a survey on your recent stay with us. We hope to see you again should your travels bring you back to the area!

10/10 Excellent

sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and great service, no complaints
Stayed 1 night in Dec 2023

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Janna

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not a great choice for a place to atay
This hotel is tired. It is in desperate need of a facelift. Staff was all pleasant, but the property was not up to Marriott’s standards. Hair and dust behind the bathroom doors, dust on the coffee maker in the room, just overall rather icky.
Stayed 1 night in Dec 2023

4/10 Poor

Kevin and Ericka

Stayed 3 nights in Nov 2023

2/10 Terrible

Holli

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked in the hotel was under construction on the outside. They were painting. The fumes were in the hotel. The room itself was dirty. There were bugs in the room also. The pool and gym were also closed. None of this was mentioned when booking the hotel. I’m glad they issued a refund.
Stayed 2 nights in Nov 2023

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We pulled up to a building covered in plastic tarp with construction vehicles taking up half the parking lot. I thought the hotel must be closed, because how could you run a business under these conditions? It was, in fact, open, but when we got to our room, we realized the hotel should have closed until renovations were complete. The room was dank, musty, and smelly. There was rust and mold in the bathroom. The sheets were dingy, the carpets dirty, and the furniture stained. It was gross. We couldn’t stay there, but the guy at the front desk said he wasn’t authorized to give me a refund. He gave me his manager’s email, so I’m waiting to see what she says.
Stayed 1 night in Nov 2023

6/10 Okay

Margaret

Traveled with family
Liked: Staff & service
We could only watch a few channels - the Directv wasn’t working The A/C and heat wasn’t working properly - we were either too cold or too hot Not the greatest breakfast for a Fairfield
Stayed 2 nights in Oct 2023

8/10 Good

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is nice , clean, staff excellent
Stayed 2 nights in Oct 2023

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love heated pool. Clean, staff ellecent.
Stayed 1 night in Oct 2023

2/10 Terrible

Allyson

Business traveler
Disliked: Staff & service
Big No
I was given the keys to my room, went up, unlocked the door and opened it to an occupied room and very angry guests whose privacy I had completely just violated at no fault of my own. I was given a vacant hotel room, which is what should have happened the first time, and was told I had to reach out to hotels.com if I wanted anything at all done for me after the inconvenience, invasion of privacy and confrontation with a complete stranger. Hotels.com told me that if I wanted anything done, I had to leave the property. At 10pm. In a city I don’t know. After driving and working all day. By an employee that frankly was not very kind to me. And the next morning there was a live cockroach in my fridge in the room with my leftovers in it. Oh but hotels.com did give me $25 onekey cash so, at least there’s that.
Stayed 1 night in Oct 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023

8/10 Good

Lauren

Liked: Cleanliness, staff & service
Pool was small and chilly
Stayed 2 nights in Oct 2023

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
I love it there, I stay twice a month!
Stayed 3 nights in Sep 2023

8/10 Good

Bonnie

Traveled with family
Disliked: Staff & service, property conditions & facilities
The room it self was fine. Beds were somewhat comfortable but very squeaky with any type of movement. The pool was kinda grimy and most of the time there wasn’t any staff around. We didn’t need anything from them, just an observation. It was a fine stay for the price but the pool was pretty disappointing.
Stayed 4 nights in Sep 2023

10/10 Excellent

Christopher

Stayed 1 night in Sep 2023

6/10 Okay

susan m

Business traveler
Liked: Staff & service
All staff were very friendly and very helpful. The property is worn ie elevator floor, hallway carpeting, front entrance roof is in disrepair covered in plastic sheets. Directly Next door is an abandoned property with graffiti on it. No alarm clock in the room. The room was very very clean. However, the desk chair seat was very worn. HVAC in the room was excellent.
Stayed 3 nights in Sep 2023

8/10 Good

Tracey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really kid friendly! Due to having kids there for a birthday party they got all blame for any noise. Even had the desk clerk come to the door at 1230 when they were sleeping saying they had gotten a noise complaint. Nice hotel if you don’t have multiple kids with you.
Stayed 1 night in Sep 2023

6/10 Okay

Damia

Business traveler
Liked: Staff & service
The hotel looks great online, but in person it’s in a dirty area, limited dining options and there was hair located on one of the beds despite the fact it was supposed to be clean sheets. It doesn’t appear the linens were changed on one of the beds. Overall, the bed was comfortable and the rest of the room was clean, but it also had a damp feel to it, even with the air on! One and done! I wouldn’t recommend.
Stayed 1 night in Sep 2023

4/10 Poor

Adam

Traveled with family and small children
Disliked: Property conditions & facilities
We decided to stay at the hotel while visiting family. We could’ve stayed with family but wanted to give out two small children a chance to swim so we opted to stay at the hotel. Once checked in, everyone got changed into their swimsuits. As soon as we made it to the pool, they were closing it because one of the underwater lamps had popped out. When asked about a time frame for maintenance to be performed so that we might go swimming, I was not given an answer. So it was basically a giant waste of money and I’ll got was two very disappointed children.
Stayed 1 night in Sep 2023

4/10 Poor

Debra

Liked: Staff & service
Disliked: Property conditions & facilities
My bedding had blood on it....not mine. The tub had soap scum in the bottom. And, I discovered before leaving that the screen in the window was bent and cracked open, and the secure window had been left open. Panicked, I checked my stuff. Thankfully nothing was missing. Overall, I won't be staying there again.
Stayed 1 night in Aug 2023

4/10 Poor

Jeffrey

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
This Hotel Had Way Too Many Issues
Upon arrival, they tried to tell me that I couldn't be accommodated and that they had been trying to get hotel.com to reach me. They indicated they had rooms unsuitable for booking and were overbooked. However, I had booked and paid for at least 1 of the rooms almost 2 months in advance. Additionally, the hotel had my information on file and could have reached out directly. The rooms they did give me were the reverse of what I had requested. The confirmed bookings were for a king suite and a handicapped King room. What Fairfield Jackson provided were a handicapped King suite and a regular king room. This completely threw off what I needed and requested. Additionally, the elevator was out of service, the telephone system did not work room to room, which in the case of the handicapped issue was more than a little disconcerting. Also, many of the cable channels did not work. Not due to cable system negotiations. As for the exterior, the Hotel was being worked on and the parking lot was strewn with debris. I nearly popped a tire on a piece of wood with nails sticking out that was just lying in the parking space. It was unobservable and having arrived after dark, it could have been a real issue. Lastly, they did not take any automobile information and allowed vehicles, without handicapped stickers or license plates to park in the handicapped parking spaces. Overall this was a major disappointment for when I first stayed in the hotel just a few months earlier.
Stayed 2 nights in Aug 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no
Stayed 2 nights in Aug 2023

6/10 Okay

Terah

Liked: Cleanliness, staff & service
Poor breakfast, exterior looks under construction.
Stayed 2 nights in Aug 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Jessica

Stayed 7 nights in Jul 2023

6/10 Okay

Stacey

Traveled with family
Liked: Cleanliness, staff & service
This was an average property. The bed was fine, the breakfast was limited, and the staff was nice. It was an average hotel for an above average price.
Stayed 3 nights in Jul 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
When I first checked in, I went up to my room, walked in and was hit in the face with heat. The AC did not work and it was over 80 outside. I grabbed my things and went straight back downstairs and asked for a room with a working AC. The guy at the front was hesitant and as tried to reach the on call handyman. After not being able to he reluctantly gave us another room. This room was now on the first floor( we asked for a higher room and were told we would get one). This room had AC so we were pleased. We dropped our stuff and went to visit family. When we got back the night, we started noticing how dirty the tub was (looked like it hadn’t been properly cleaned in a very long time), the carpet felt slimy( probably from people coming in wet from the pool?), and there was hair everywhere. Hair on the floor by the sink, in the bathroom and even in the drain of the tub. We luckily only stayed two nights and were there to visit family. Outside at night people linger the property smoking weed. During our stay, several people were yelling in the halls until almost 4 am and our room was by the front desk. The fact that they allowed this is insane! Whoever was above us must have been running in place all night because all we heard was someone running overhead. When we come back we will be staying in one of the newer hotels. I chose this based on the rating and the rating is waaayyyhh off.
Stayed 3 nights in Jul 2023

6/10 Okay

janine

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Dirty bathtub
The tub was pretty gross... like its never seen bleach.
Stayed 1 night in Jul 2023

8/10 Good

Bill

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and friendly. They all appeared to be multi tasking but overall it was a nice place
Stayed 4 nights in Jul 2023

6/10 Okay

Paul

Business traveler
Disliked: Cleanliness, property conditions & facilities
Shower curtain mold
The hotel has been updated, carpet walls and what not look good. Lighting is very dim throughout the hotel. Breakfast wasn’t worth it but in check with the price. What was unacceptable was the cleanliness of the shower curtain. I should have said something as soon as I walked in my room the when the musty/moldy smell hit me. I had to close my bathroom door the whole stay with the exhaust fan on and could still smell it. I’m allergic to mold so this was particularly annoying for me.
Stayed 2 nights in Jul 2023

8/10 Good

Dessiree

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay.
The staff was nice. Both rooms had dirty towels and clothes from previous stays. One room the door was very hard to get open and it was not easy. The bathroom tub took forever to drain so we were up all night trying to shower because we had to wait for the drain.
Stayed 4 nights in Jul 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service
Great price. Comfortable room. Older property was a bit run down, but clean.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Staff was very friendly and helpful. Rooms were clean enough. Hotel seems older and in disrepair. We stayed with several other couples, everyone stated their doors did not open or close properly. The continental breakfast was very lacking. Overall the stay was alright but I wouldn’t be likely to book here again.
Stayed 3 nights in Jul 2023

6/10 Okay

Krista

Traveled with partner
Nothing fancy but I knew that ahead of time but our room was beside the ice machine and on the other side, the pool. Busy area so lots of noise. Breakfast was very limited. Started at 7am. Were out of items (bacon and eggs) before 8. Not a lot of selection. One type of muffin, no bread for toast. Nothing major and of course it’s free so can’t complain too much but other places have much better options.
Stayed 1 night in Jul 2023

4/10 Poor

Joseph

Business traveler
Disliked: Property conditions & facilities
My room was incredibly musty. Smelled like it had not been cleaned deeply in months
Stayed 1 night in Jul 2023

8/10 Good

Jack

Stayed 2 nights in Jul 2023

8/10 Good

Raymond

Stayed 1 night in Jun 2023

6/10 Okay

Sandra, Bark River

Stayed 2 nights in Jun 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023

4/10 Poor

Julie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioning wasn't working properly nor was the TV remote
Stayed 1 night in Jun 2023

10/10 Excellent

Ashleigh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Cozy
Hotel was clean and cozy. I like a soft mattress and they had a nice one! The staff was welcoming and so very helpful. The dryer was down for guest laundry, but they let us use their's. Morning breakfast has hot and cold options. Close to highway access and shopping. Will definitely stay here again.
Stayed 4 nights in Jun 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall very good. Everything was nice. Staff was good good location.
Stayed 1 night in Jun 2023

4/10 Poor

Robin

Stayed 1 night in Jun 2023