Posted Nov 21, 2016 on Orbitz
I had booked 2 rooms for 2 nights (one for my husband and I; one for my son and his girlfriend), we were in town for a wedding. Check in time is 3:00pm; we arrived at 3:30pm with neither room ready for us. We were late for rehearsal due to not being able to get in our rooms and change. When we arrived back that night at 10:00pm, my son's room had not been cleaned, beds not made, trash still all over the room and bathroom! I called the front desk and the young lady told me she would be up in 10 minutes and she and I would have to clean the room! I told her that was unacceptable and requested my son be moved to another room; which she did. The next day I received a called from the desk clerk: she stated that my belongings were still in my room and needed to be removed or she would have them removed. I told her I had prepaid for 2 nights which she responded with disrespect. I went to the front desk and provided proof of prepayment. She then rolled her eyes and said "FINE"! I would not recommend this hotel to anyone and will not stay here again.