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Hilton Garden Inn Jackson Downtown

Photo gallery for Hilton Garden Inn Jackson Downtown

Lobby
Indoor pool
Two queens evolution room | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds
Room, 2 Queen Beds, Accessible | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds
Room, 2 Queen Beds, Accessible | In-room safe, iron/ironing board, free cribs/infant beds, rollaway beds

Overview of Hilton Garden Inn Jackson Downtown

Hilton Garden Inn Jackson Downtown

3.0 star property

3.8/5 Good

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
235 W Capitol St, Jackson, MS, 39201

Explore the area

  • Popular LocationJackson Convention Complex5 min walk
  • Popular LocationJackson State University15 min walk
  • Popular LocationMississippi State Capitol16 min walk
  • AirportJackson, MS (JAN-Evers Intl.)20 min drive

Room options

About this area

Jackson

Hilton Garden Inn Jackson Downtown is located in Downtown Jackson, a neighborhood in Jackson, and is near a train station. Robert Johnson Blues Foundation and Alamo Theater are cultural highlights, and some of the area's activities can be experienced at Jackson Grove Park Golf Course and The Refuge. Russell C Davis Planetarium and Mississippi War Memorial Building are also worth visiting.

What's nearby

  • Robert Johnson Blues Foundation - 1 min walk
  • Jackson Convention Complex - 5 min walk
  • Russell C Davis Planetarium - 7 min walk
  • Jackson State University - 15 min walk
  • Mississippi State Capitol - 16 min walk

Getting around

  • Jackson Station - 1 min walk
  • Evers Intl. Airport (JAN) - 21 min drive

Restaurants

  • Wasabi - 3 min walk
  • The Iron Horse Grill - 4 min walk
  • Big Apple Inn - 8 min walk
  • Keifer's Downtown - 9 min walk
  • Jaco's Tacos - 14 min walk

About this property

Hilton Garden Inn Jackson Downtown

3-star hotel located in Downtown Jackson
Take advantage of shopping on site, a coffee shop/cafe, and dry cleaning/laundry services at Hilton Garden Inn Jackson Downtown. Stay connected with free in-room WiFi, and guests can find other amenities such as a fireplace in the lobby and a bar.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Self-serve breakfast (surcharge), valet parking (surcharge), and express check-out
  • A TV in the lobby, an elevator, and luggage storage
  • Smoke-free premises, meeting rooms, and laundry services
  • Guest reviews say good things about the dining options, bar, and helpful staff
Room features
All 186 rooms include comforts such as laptop-compatible safes and air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with tubs or showers and free toiletries
  • 32-inch LCD TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Languages

English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-in and check-out

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Valet parking on site (USD 22.00 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Self-serve breakfast available for a fee daily 6:00 AM–noon: USD 14.95 for adults and USD 9.95 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • In-room accessibility (select rooms)
  • Phone accessibility kit
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Fireplace in lobby
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom

Entertainment

  • 32-inch LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - midnight
Express check-in available

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 per room (up to 75 lbs)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for self-serve breakfast: USD 14.95 for adults and USD 9.95 for children (approximately)
  • Valet parking fee: USD 22.00 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilton Garden Inn Hotel Jackson Downtown
Hilton Garden Inn Jackson Downtown
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garn Inn Jackson Hotel
Hilton Garden Inn Jackson Downtown Hotel Jackson
Hilton Jackson Jackson
Hilton Garden Inn Jackson Downtown Hotel
Hilton Garden Inn Jackson Downtown Jackson
Hilton Garden Inn Jackson Downtown Hotel Jackson

Frequently asked questions

Does Hilton Garden Inn Jackson Downtown have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Hilton Garden Inn Jackson Downtown?

As of Nov 29, 2022, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Jackson Downtown on Dec 17, 2022 start from $84.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Garden Inn Jackson Downtown pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 per room) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 50 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Hilton Garden Inn Jackson Downtown?

Valet parking is available for USD 22.00 per day.

What time is check-in at Hilton Garden Inn Jackson Downtown?

Check-in is from 4:00 PM - midnight.

What time is check-out at Hilton Garden Inn Jackson Downtown?

Check-out is at 11 AM.

Where is Hilton Garden Inn Jackson Downtown located?

Located in Downtown Jackson, this hotel is steps from Robert Johnson Blues Foundation and Dr. A. H. McCoy Federal Building. Jackson Convention Complex and Hill-Holly Building are also within 10 minutes. Jackson Station is only a 1-minute walk.

Can I cancel my reservation for free at Hilton Garden Inn Jackson Downtown and receive a full refund?

Yes, Hilton Garden Inn Jackson Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to Hilton Garden Inn Jackson Downtown cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 399 out of 998 reviews" "
" "5 - Excellent 40%
Rating 4 - Good. 266 out of 998 reviews" "
" "4 - Good 27%
Rating 3 - Okay. 133 out of 998 reviews" "
" "3 - Okay 13%
Rating 2 - Poor. 92 out of 998 reviews" "
" "2 - Poor 9%
Rating 1 - Terrible. 108 out of 998 reviews" "
" "1 - Terrible 11%

4.0/5

Cleanliness

4.1/5

Staff & service

3.5/5

Amenities

3.9/5

Property conditions & facilities

3.3/5

Eco-friendliness

1/5 Terrible

Amanda
Traveled with family
Disliked: Amenities, property conditions & facilities
The hotel only offers valet parking. Homeless and drug users everywhere,pool and hot tub under construction. Only good thing was the valet guy was friendly.

4/5 Good

Jody
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside of this hotel is gorgeous! The staff was so nice. The location is awful! There is no parking, so a valet service is there at the hotel. It’s extra of course but there is no where else to park if you do not use it. It just isn’t the safest place to have such a gorgeous hotel. Lots of homeless around that area.
Stayed 1 night in Nov 2022

2/5 Poor

William
Traveled with group
Disliked: Staff & service, amenities
Room
Stayed 1 night in Nov 2022

1/5 Terrible

Robert P George
Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities
We reserved 2 full beds, we got a king and a sofa. The linen on the king bed was dirty. There was hair and crumbs in the sheets. The bed also looked like it had been slept in. The couch bed, already had sheets on it, that also looked dirty. We ask for clean sheets, waited a long while, ended up having to call Expedia, they contacted the hotel. They brought 2 flat sheets, and one fitted. There weren’t pillows for the couch bed, nor blankets. We ask for a blanket, when they brought the sheets. When they lady returned with a rolled up top sheet, she said this is all I could find. So we had 2 girls with only a sheet to cover up with and no pillows. We didn’t arrive until 10:30 pm, because we traveled from a cheer comp in Birmingham to another comp, here in Jackson. We had 2 extremely tired girls, who had to sleep on an uncomfortable couch bed, with no pillows, and no blanket and it’s 36 degrees outside. The hotel itself is very nice, the staff apparently doesn’t do their job.
Stayed 1 night in Nov 2022

1/5 Terrible

Ava
Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities
My stay was awful. The cleanliness of the room was horrible, there were NO towels in the room, the toilet was inoperable for some time, and when making requests to front desk staff, they were extremely rude.
Stayed 1 night in Oct 2022

1/5 Terrible

Marcus
Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience; Short staffed at front desk; First room had not been cleaned; Second room had physical damage to closet (door unhinged); no coffee products; no towels
Stayed 2 nights in Oct 2022

2/5 Poor

Katonia
Disliked: Staff & service, amenities, property conditions & facilities
I was unable to use the keyless entry feature. The room I requested was not the room I received. The shower was broken, the lock on my door was broken, the sink barely drained, there were no towels and when I requested them it took over 12 hours to receive them after 3 request to the front desk.
Stayed 3 nights in Oct 2022

2/5 Poor

KENNY
Traveled with partner
Liked: Cleanliness, staff & service, amenities
I was not sble yo check in until 4:30pm It was extremely frustrating. But still had to check out atcthe required time.
Stayed 1 night in Oct 2022

2/5 Poor

Ashley
Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean. I found trash under the bed including empty bottles and food. The area surrounding the property was terrible. There was absolutely no where to eat and dangerous to walk around at night.
Stayed 2 nights in Oct 2022

3/5 Okay

Karen
Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The lobby was beautiful, and the room was pretty. The staff was friendly. I was there Oct. 14. The girl at the bar and grill went above & beyond to help my daughter & I. She was very sweet & a hard worker. I wish I would have gotten her name. However, there wasn’t any bath towels, bath or hand soap in my room. I did call the lobby and they took care of it. We called maintenance about the air conditioner. It was very cold in the room. It was broken, the maintenance person did offer another room or to turn it off. It was 9:00p.m. and we didn’t want to wait on an other room. I am happy that they offered though.
Stayed 1 night in Oct 2022