Lobby

Reviews of Hilton Garden Inn Jackson Pearl

3 out of 5
Hilton Garden Inn Jackson Pearl
438 Riverwind Dr, Pearl, MS

Reviews

8.2

Very Good

Rating 10 - Excellent. 233 out of 492 reviews" "
Rating 8 - Good. 133 out of 492 reviews" "
Rating 6 - Okay. 63 out of 492 reviews" "
Rating 4 - Poor. 33 out of 492 reviews" "
Rating 2 - Terrible. 30 out of 492 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Maria

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable and bathrooms clean. However, the sofa bed mattress was disgusting and ended up sleeping at the feet of the king size bed with the rest of the family. Needless to say, didn’t get a good night rest. The rooms didn’t have the waters that should come with the stay and when we asked, the staff insisted that we had water in our room. It felt like we were being accused of stealing just like when we checked in and the staff insisted I had not paid for breakfast as their coding didn’t reflect that. Once I provided proof from the Expedia app, they asked me to print it out to give them a copy. Of course I don’t carry a printer with me when I travel so they were kind to just make a note and waive the print out. It was late, I had my seven year old twins falling asleep and the last thing I needed was a substandard check-in experience. Their snack area for purchase and breakfast were also below any Hilton standard. Will never stay at this location again.

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities
Food at the grill on site inedible...disgusting. old oil in the fryer was rancid. Just disgusting. I ordered the Bistro Chicken and fries.
Stayed 1 night in Mar 2024

6/10 Okay

Sandra

Traveled with family
Liked: Cleanliness, property conditions & facilities
It is a lovely hotel, although it is practically sitting on I20. The rooms facing the interstate are very noisy. We first were in a room on the interstate. We checked in late and I thought I could drown the noisiness with the air conditioning. The air conditioning didn't work. A nice evening receptionist moved us to a room on the back side of the Hilton. That morning, the Kuerig didn't work for coffee. I reported it to a gentleman at the desk. The next morning, the Kuerig still wasn't working.
Stayed 2 nights in Feb 2024

10/10 Excellent

Toni

Traveled with partner
Beautiful place
Stayed 1 night in Feb 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice

2/10 Terrible

Viking

Stayed 1 night in Dec 2023

4/10 Poor

Bob

Interstate traffic noise kept me awake most of the night. Desk clerk said there was no complimentary breakfast, but when I checked out breakfast was being prepared. Overall, I would rate this hotel a two star.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

DellAtte

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
It was horrible. My truck was broken into and my things was stolen. And the bad part about it no one has reached out to me, and it’s going on a week. Never staying here again!!!
Stayed 1 night in Oct 2023

6/10 Okay

Nancy

Liked: Cleanliness, staff & service
It was acceptable; no fan in bathroom👎. No free breakfast either.
Stayed 1 night in Oct 2023

4/10 Poor

Timothy

Stayed 2 nights in Oct 2023

8/10 Good

Chadell

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private stay
It was a good experience just should have better information posted to websites for booking about no longer accepting cash for payment. I was gifted money to pay for this stay and wound up having to shuffle around to pay with a card.
Stayed 1 night in Oct 2023

2/10 Terrible

Thomas

Traveled with partner, Traveled with pets
Liked: Cleanliness
Disliked: Staff & service
When we booked on Expedia, the listing said pet friendly. I sent a message asking for a 1st floor room because we have a dog. After 8 hours in a car and arriving at 1am, we were berated about not paying for a dog to stay in advance. Nowhere on Expedia did it say there is a $75 charge. They don’t charge for kids but do for dogs? The front desk person was nasty. We were there for 7 hours total. Overall crapy experience after a long day.
Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Dee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC worked great bedding
Stayed 1 night in Aug 2023

2/10 Terrible

JACQUELINE

Stayed 1 night in May 2023

10/10 Excellent

Reginald

Stayed 1 night in Jul 2023

8/10 Good

Willard

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Price, availability and how the floor plan was great for our family of six to stay one night and catch a flight the next morning.
Stayed 1 night in Jul 2023

4/10 Poor

Tekeshia

Stayed 1 night in Jul 2023

6/10 Okay

Marsha, Richmond

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Poorly trained staff. A group of 5 staff were talking around check in. It took awhile to check in as I believe the person serving us had to be helped several times. Our bath had body lotion instead of conditioner hanging in the shower. Upon checkout, the lady came from talking to the maintenance person to check us out. I told her of the body lotion problem. She seemed confused and asked the maintenance man if lotion should be hanging in the shower. He said no. I can only imagine that the person has never stayed in a hotel!!! Put every check in person in a room for a night to see what staying in hotel is all about. Very disappointed that the restaurant and bar were not operating in the evening. One of the reasons we like Hilton Garden Inns is not having to go out to dinner outside the hotel. This Hilton is not up to par.
Stayed 1 night in Jul 2023

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you arent on interstate side
Our room was on interstate side and the traffic noise was very loud.
Stayed 1 night in Jul 2023

10/10 Excellent

Carletha

Stayed 1 night in Jul 2023

2/10 Terrible

Richard

Stayed 1 night in Jun 2023

2/10 Terrible

Angela

Stayed 1 night in Jun 2023

6/10 Okay

Sandra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not very clean.
I had to wait in the lobby, past the check in time, along with a few others because our rooms were not ready. Then when i got to the room it was not very clean. There was hair in the sink, and the sofa was quite disgusting. We couldn’t sit on it without covering it with a bed sheet because there were weird stains on it. When we opened the sofa bed there were gross stains and trash and crumbs in there! I rubbed a hand towel on the floor and sure enough, it was extremely dirty. I will share that my kids and I loved the pool. I like these hotels and so I was surprised about this one in Pearl.
Stayed 1 night in Jun 2023

10/10 Excellent

Jerry

Stayed 1 night in Jun 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly. Rooms were clean and comfortable. Only drawback was our room faced the interstate which was noisy. Tired enough that I could sleep but it was noisy.
Stayed 2 nights in Jun 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jeffrey

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
The check in was great. The room size was wonderful. The beds were comfortable. The general cleanliness was lacking to say the least. There were crumbs and a stain on the mattress of the foldaway bed. There was mildew in the shower and the closet doors were filthy. The ceiling fan didn’t work as well. Check out was fine but we were surprised to find out the breakfast buffet was an additional charge.
Stayed 1 night in Jun 2023

10/10 Excellent

Benay

Traveled with family
Liked: Staff & service
The hospitality from the staff!
Stayed 2 nights in May 2023

8/10 Good

Toni

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2023

10/10 Excellent

Matthew

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room
Stayed 1 night in May 2023

6/10 Okay

Corey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hard Beds, Noisy Location
The beds in this hotel are super firm! Like sleeping on a brick! Also this hotel is right next to the interstate! If you stay here ask for a room on the north side of the hotel otherwise you will hear traffic noise all night like we did! Not a very enjoyable experience due to the noise and the hard beds.
Stayed 1 night in May 2023

8/10 Good

christopher

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy stay
The only problem was we checked in at 4:30 and our room wasn’t ready and we were told to come back in 30 minutes. We had been on the road for 8 hours and were a little put out. Also, our room was on the I-20 side of the building and was VERY noisy with Highway noise.
Stayed 1 night in Apr 2023

10/10 Excellent

kelly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived after midnight& the staff was great. Beds were great.
Stayed 1 night in Mar 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the evening associate was very friendly and profressional. the mattress however was not comfortable, I woke up with back pains

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

2/10 Terrible

Jamaal

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and hotel. Stayed with a school group for a dance competition. Disappointed that we couldn’t sleep because the highway was right outside the window. Also small annoyance that checkout is at noon but the door keys stoped working around 11am and cleaning staff was knocking on the door by 11:15 to see if we were gone. Felt rushed. We had plans for the entire group to leave at 11:45.
Stayed 1 night in Dec 2022

10/10 Excellent

Jenn

Stayed 4 nights in Dec 2022

8/10 Good

Chrystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brandon
Noise from interstate was pretty bad . But staff was super friendly !
Stayed 1 night in Dec 2022

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and kind! Across the street from the baseball field.
Stayed 1 night in Nov 2022

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

2/10 Terrible

sabrina

Stayed 2 nights in Oct 2022