Standard Room, 1 King Bed, Jetted Tub | Individually decorated, individually furnished, desk, blackout drapes
Check availability

Reviews of Holiday Inn Express Marshall, an IHG Hotel

2.5 out of 5
Holiday Inn Express Marshall, an IHG Hotel
329 Sam Hill Dr, Marshall, MI

Reviews

8.4

Very Good

Rating 10 - Excellent. 297 out of 577 reviews" "
Rating 8 - Good. 163 out of 577 reviews" "
Rating 6 - Okay. 70 out of 577 reviews" "
Rating 4 - Poor. 25 out of 577 reviews" "
Rating 2 - Terrible. 22 out of 577 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very unhappy with our stay there.
Stayed 1 night in Apr 2024

10/10 Excellent

Robyn, Clinton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. We had to stay an extra night and they made it easy. Room was clean. Will stay here again!
Stayed 1 night in Mar 2024

10/10 Excellent

Beth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful. The place was clean and comfortable. There was a Dennys beside it and a gas and go with a pizza place across the drive. Very convient. I would book thos place again.
Stayed 1 night in Mar 2024

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the expressway and easy easy check in
Stayed 1 night in Mar 2024

10/10 Excellent

Robyn, Clinton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was amazing!!
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
Placement of room beside the washing machines and the noise from the guests above.
Stayed 1 night in Mar 2024

6/10 Okay

LORA

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very loud weekend had kids running up and down hallways. Kids were not being watched. Breakfast area was crazy kids took up all the area to sit we didn’t even grab anything to eat before checking out
Stayed 2 nights in Mar 2024

8/10 Good

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff clean rooms. Didn't like the drain in tub needs clean out water was very slow going down.
Stayed 1 night in Mar 2024

8/10 Good

Nicholas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great and close to the casino!
Stayed 1 night in Mar 2024

4/10 Poor

Stephen

I paid extra for the jetted tub and it did not work at all it was very disappointing to say the least
Stayed 3 nights in Mar 2024

10/10 Excellent

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. The staff is superb.
Stayed 1 night in Dec 2023

2/10 Terrible

michael

Stayed 1 night in Feb 2024

8/10 Good

CYNTHIA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

michal

Traveled with family
Liked: Cleanliness, staff & service
Old hotel renovated so looks like other from brand but major issue are bathroom, they were just partially refreshed.
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Lorel

Traveled with family
Nice staff. Although my key card just stopped working last night we were there. Had to go all the way back down to be told, oh it does that if you’re here for more than 2 nights. ???? My brothers key card still worked? That’s just silly. Shut that computer glitch down.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice customer service
Stayed 1 night in Jan 2024

6/10 Okay

Amy

Traveled with partner
Disliked: Staff & service
The front desk clerk was not welcoming or friendly. Our room needed updating, very dated wall colors. Pancake machine was not working.
Stayed 1 night in Jan 2024

10/10 Excellent

Josetta

Stayed 2 nights in Dec 2023

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ivery

Stayed 1 night in Dec 2023

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Brian, Upper Deerfield Twp

Room was not as clean as past stays.
Stayed 2 nights in Dec 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff pleasant, clean. Reasonable price.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities
The jetted tub doesn't work. The only reason why we got this room was for the jetted tub.😢
Stayed 1 night in Dec 2023

6/10 Okay

Heather

Stayed 4 nights in Nov 2023

8/10 Good

Aaron

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Just the area was nice
Stayed 1 night in Nov 2023

8/10 Good

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome accomodations..
Stayed 1 night in Nov 2023

10/10 Excellent

Dusite

Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and quiet
Stayed 3 nights in Nov 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay will be back
Stayed 1 night in Oct 2023

10/10 Excellent

joe

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and peaceful
Stayed 1 night in Oct 2023

10/10 Excellent

William, Howell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Laura

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice accomodations
Stayed 1 night in Oct 2023

10/10 Excellent

Debora

Liked: Staff & service, amenities, property conditions & facilities
Front desk was great. Arrived early, she found a room available for me. I didn’t have a shower curtain. I found a housekeeper cleaning a room down the hall. She was so sweet. She grabbed a shower curtain asap and hung it up. Thank you! Staff was awesome and room was very clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean up to date Great Breakfast! Full size pillows Pool,
Stayed 1 night in Oct 2023

8/10 Good

Wendi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Was told room would be ready at 3pm, when returned at 3pm, told to give it another hour. When asked what else could be done, offered a smaller room with smaller bed. When I pushed back about the delay since check-in says 3pm, a room at the size reserved was discovered. While passing the front desk to return the luggage cart, a piece of hardware broke off while going over the bump into the vestibule. I mentioned it to the same female desk clerk, who told me "you can pick that up and bring it to me". The room was clean and met expectations, but the lack of good customer service from the clerk was disappointing.
Stayed 1 night in Sep 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Dionne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Marshall
We had a family wedding to attend & this hotel served its purpose as a place to sleep. Unfortunately our room was right next the stairs & the elevator wasn’t working. People were stomping up & down late & early. On a positive note, it was close to the venue located right off the highway next to a gas station & Denny’s, which was convenient.
Stayed 1 night in Sep 2023

6/10 Okay

Fred

Elevator was out of order, the shower did not drain, the croissants were frozen at breakfast but the room otherwise was comfortable.
Stayed 1 night in Sep 2023

2/10 Terrible

R.

Traveled with family
Stayed 1 night in Sep 2023

6/10 Okay

Kirrily

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Dee

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Make sure not charged 2 times
The stay was great, but I had already paid for the room in advance and received another charge for the room! Still working on the issue
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Water would not drain.
Everything was nice except the plumbing. Water in the sink and tub would not drain. We had setting water in the sink and drain during and after use.
Stayed 1 night in Aug 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and comfy stay with family!
Great location! We are a family with 2 kids. Clean facility, clean room and comfortable! Staff were outstanding the whole stay. Pool was perfect for the kids. Breakfast was excellent. Safe parking area. We will definitely come back here. Area and downtown Marshall is outstanding!
Stayed 1 night in Aug 2023

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room and the entire hotel property was clean and well taken care of. Room, including the bathroom, was spacious and comfortable. Would definitely return.
Stayed 1 night in Aug 2023

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Accommodating staff
Stayed 1 night in Aug 2023