Ratings based on 180 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Posted Apr 29, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Trisha Lotilla, Hotel Management
A verified traveller, Thank you very much for the superb rating! We look forward to accommodating you again in the future! Best Regards, Alyssa S Front Office Manager
4 out of 5
by Sylvain from Montreal

Bon rapport qualité prix!

Posted Apr 21, 2016 on Hotels
Une courte nuit pour affaires.
Comment from Hotel Management
Jul 2, 2016 by Trisha Lotilla, Hotel Management
Sylvain, Thank you so much for the kind words. They will be celebrated with the entire team. Thank you for staying with us and we look forward to accommodating you again in the future. Best regards, Alyssa S Front Office Manager
4 out of 5
by Jacqueline

Posted Apr 17, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Trisha Lotilla, Hotel Management
Thank you so much for the excellent rating! Thank you for staying with us and we look forward to accommodating you again in the future!
4 out of 5
by Michael from Sydney

Convenient stay close to town

Posted Apr 12, 2016 on Hotels
Very pleasant place to stay with friendly staff
Comment from Hotel Management
Jul 2, 2016 by Trisha Lotilla, Hotel Management
Michael, Thank you so much for the kind words regarding our staff! They will be celebrated with the entire team. Please come back and see us again in the near future! Best regards, Alyssa S Front Office Manager
3 out of 5
by A verified traveler

Great hotel- poor location

Posted Apr 5, 2016 on Hotels
Everything was great except for the surrounding area. There were cops everywhere and I was fearful of my safety at times. Next time I think I will choose a hotel in Madison, MS which is about 12 miles north of Jackson.
Comment from Hotel Management
Jul 2, 2016 by Trisha Lotilla, Hotel Management
A verified traveller, Thank you for completing our Guest Survey. I glad you enjoyed your stay with us. I apologize that you felt unsafe at any time during your stay. Downtown Jackson is a high tourism area so we require extra police presence to ensure the safety of those visiting the area. We hope you reconsider and stay with us again in the future. We would love to have you back! Best regards, Alyssa S Front Office Manager
5 out of 5
by lee

Posted Apr 4, 2016 on Hotels
Comment from Hotel Management
Jul 2, 2016 by Trisha Lotilla, Hotel Management
lee, Thank you so much for the outstanding rating! I'm pleased to know that you enjoyed your stay with us. We look forward to accommodating you again in the future!
5 out of 5
by Aiesha from Jackson, MS

Posted Mar 29, 2016 on Hotels
I purchased the room for a surprise birthday for my boyfriend. The service was friendly, professional and courteous. The room was clean and it smelled fresh. The shower was hot which is great. Overall the hotel was great and hope everyone considers it
Comment from Hotel Management
Jun 11, 2016
Aeisha, I am glad to hear that you enjoyed your recent stay with us! We hope to see you again in Holiday Inn Express & Suites Jackson Downtown-Coliseum.
4 out of 5
by A verified traveler

Posted Mar 21, 2016
Good location to coliseum. Clean hotel with friendly staff.
Comment from Hotel Management
May 14, 2016 by Front Office Manager, Hotel Management
Anonymous, We strive to provide a clean, comfortable environment for our guests. We want you to feel at home! Thank you so much for the kind words. They will be shared with the entire staff. Best Regards, Alyssa S Front Office Manager
5 out of 5
by A verified traveler

Great service

Posted Mar 15, 2016
The front desk guy was amazing! I believe his name was dupri!
Comment from Hotel Management
Apr 5, 2016 by Trisha Lotilla, Hotel Management
Thank you for the awesome compliment on our staff and I will make sure Dapri is aware of it as well! We love our guests!
3 out of 5
by Meagan from Galliano

A little noisy

Posted Mar 9, 2016 on Hotels
Lobby was a little noisy on Saturday night. We could hear them from our room, I wouldn't recommend it if you have small children who are light sleepers. Not many good restaurants around, mostly fast food. Hotel staff was very friendly and our room was very clean and comfortable.
Comment from Hotel Management
Jul 2, 2016 by Trisha Lotilla, Hotel Management
Meagan, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Thank you so much for the kind words regarding our hotel's cleanliness and the friendliness of our staff. I deeply apologize for the noisiness you experienced during your stay. Though most of the restaurants within walking distance are fast food, there are several delicious options available just minutes away via automobile. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly at a.stewart@dg-hospitality.com. We look forward to being of service to you in the future and we thank you for choosing Holiday Inn Express Jackson Downtown - Coliseum. Best regards, Alyssa Stewart Front Office Manager