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Reviews of Holiday Inn Express & Suites Jackson, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Jackson, an IHG Hotel
3506 Oneil Dr, Jackson, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 221 out of 436 reviews" "
Rating 8 - Good. 143 out of 436 reviews" "
Rating 6 - Okay. 44 out of 436 reviews" "
Rating 4 - Poor. 16 out of 436 reviews" "
Rating 2 - Terrible. 12 out of 436 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sharon E

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and very helpful.
Stayed 1 night in Apr 2024
Response from MD on Apr 19, 2024
Thank you so much for the great review!

6/10 Okay

hien

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from MD on Feb 28, 2024
Hein, We strive to make each guest stay a great one!

10/10 Excellent

Benedetta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from MD on Jan 1, 2024
Thank you for the great review!

8/10 Good

Mark

Stayed 1 night in Dec 2023
Response from MD on Dec 25, 2023
Thank you for the great review!

10/10 Excellent

Mahmut

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MD on Dec 18, 2023
Mahmut,Thank you for the great review! We hope to see you again soon.

10/10 Excellent

Mandi, Beaverton

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy. Rooms were very comfortable. Only negative was the pool was not very warm. Kids jumped in but not adulrs
Stayed 1 night in Dec 2023
Response from MD on Dec 11, 2023
MandiThank you for the great review!

8/10 Good

Evelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from MD on Dec 10, 2023
Evelyn,Thank you for the review! We appreciate you taking the time to complete a review about your stay with us.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean and had everything we needed. The breakfast was pretty darn good for a freebie. The only thing I would change is for the bed to be a bit softer but overall a great experience and we will stay again.
Stayed 1 night in Dec 2023
Response from MD on Dec 8, 2023
Elizabeth, Thank you so much for the great review and comments! We are happy to hear you enjoyed your stay and look forward to seeing you again.

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the cleanliness, loved the layout of the room, loved the friendly staff.
Stayed 2 nights in Nov 2023
Response from MD on Nov 28, 2023
Thank you so much for the great review and comments! We are happy to hear you enjoyed your stay.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and friendly
Stayed 1 night in Nov 2023
Response from MD on Nov 28, 2023
Thank you! We appreciate you taking the time to let us know about your stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from MD on Nov 13, 2023
Michael, Thank you for the great review! We hope to see you again on future travels to our area.

8/10 Good

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was really there to sleep after the Michigan game. Slept like a baby
Stayed 1 night in Nov 2023
Response from MD on Nov 10, 2023
Happy to hear that!

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Saturday Overnight Trip
Nice Hotel with good location to I-94. Biggest issue I had was the design of the breakfast area. Not enough seating and the shape made it impossible for the staff to keep stocked or for guests to get in and out easily. The 'self-entitled' guests used this to justify not standing in line and grabbing items ahead of people waiting. Nothing staff could do. Juice machine was broken and the refrigerator was so cold, everything in there was frozen. Overall minor issue that should be looked at during the next refresh of lobby. Current design has set up the staff to fail. Function over Style next time.
Stayed 1 night in Nov 2023
Response from MD on Nov 7, 2023
I do apologize for the issue with the crowded seating area.

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and very friendly.
Stayed 1 night in Nov 2023
Response from MD on Nov 7, 2023
Thank you for the great review!

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service
Dead bolt did not work. Tv remote did not work from bed- had to be within 3 feet of tv.
Stayed 1 night in Nov 2023
Response from MD on Nov 7, 2023
Thank you for brining these issues to our attention. Maintenance has taken care of both of these issues.

10/10 Excellent

Lloyd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from md on Oct 30, 2023
Thank you Loyd for the great review!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from md on Oct 30, 2023
Thank you Albert for the great review!

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from md on Oct 30, 2023
Kimberly thank for the review!

8/10 Good

Katherine

Traveled with family
Liked: Cleanliness
I looked the Halloween decorations and afternoon receptionist was very helpful and professional.
Stayed 1 night in Oct 2023
Response from MD on Oct 24, 2023
Thank you for the great review!

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MD on Oct 9, 2023
Thank you for the great review!

10/10 Excellent

Linette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Housekeeping replacing our towels and taking away our trash was greatly appreciated! Loved our restful stay!
Stayed 3 nights in Sep 2023
Response from MD on Oct 9, 2023
Thank you so much for the great review and comments! I am happy to hear you enjoyed your stay with us.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Many breakfast choices hot and cold. Friendly staff. Safe neighborhood.
Stayed 1 night in Sep 2023
Response from MD on Oct 9, 2023
Thank you! We appreciate you taking the time to write a review about your stay.

8/10 Good

Brian M.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was good. The only thing we were disappointed with was the WiFi quality. It would go in and out.
Stayed 1 night in Sep 2023
Response from MD on Sep 26, 2023
Thank you for the review. I am sorry about the wifi. The front desk does have a tech support number for our guests when needed.

8/10 Good

Sherri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from MD on Sep 26, 2023
Thank you Sherri!

8/10 Good

Roberta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waiting to check in
Biggest issue was trying to check in. Nobody at front desk for at least 10 minutes. Sign said helping another guest and be back to assist you as soon as possible. A first in over 50 yrs of travel
Stayed 1 night in Sep 2023
Response from MD on Sep 11, 2023
I am sorry you were inconvenienced by having to wait to check in. We do provide a sign so our guests know we are busy and will be able to serve them as soon as possible.

10/10 Excellent

Merret

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Rae on Sep 7, 2023
Thank you for your great review !

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from MD on Sep 27, 2023
Thank you for the great review!

10/10 Excellent

Vickie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN!
Stayed 1 night in Aug 2023
Response from MD on Sep 2, 2023
Thank you for the 5 out of 5 review!!

8/10 Good

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Average to good. Bathroom door could not be opened all the way -- banged against the toilet. Overall clean, but carpet should have been better vacuumed. Also, please leave drinking cups for water, not just coffee cups.
Stayed 3 nights in Aug 2023
Response from MD on Sep 2, 2023
Thank you for taking the time to review your stay with us! Unfortunately, we can't do anything about that bathroom door but certainly am looking into the issue with the carpet. Thank you for the suggestion on the water cups, we are going to begin putting those back into our rooms.

8/10 Good

HYUNG TAEK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hwy but very quiet.
Stayed 1 night in Aug 2023
Response from MD on Aug 22, 2023
Thank you for the great review!

10/10 Excellent

Ellen

Stayed 1 night in Aug 2023
Response from MD on Sep 2, 2023
Thank you for the 5 out of 5 review!

6/10 Okay

Leta

Traveled with family
Liked: Property conditions & facilities
Stayed 3 nights in Jul 2023
Response from MD on Jul 19, 2023
Thank you for giving us a review! We strive to make each guests stay a pleasant one.

10/10 Excellent

CRAIG

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Jul 2023
Response from Rae on Jul 26, 2023
Thank you so much for your review!

10/10 Excellent

Lubet, Santa Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and polite staff very well organized
Stayed 4 nights in Jul 2023
Response from MD on Jul 18, 2023
Thank you so much for the great review! We hope to see you again.

10/10 Excellent

Caroline, Holland

Stayed 1 night in Jul 2023
Response from MD on Aug 22, 2023
Thank you for the outstanding review!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2023
Response from MD on Jul 18, 2023
Thank you for the great review!

8/10 Good

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The stay was a very convenient location for the destinations we needed to go to. Located conveniently near grocery stores,malls, coffee shops and dining. Breakfast had good choices . The bed and pillows are super comfortable.
Stayed 3 nights in Jul 2023
Response from MD on Jul 13, 2023
Thank you for taking the time to let us know how your stay was. Thank you for the great comments! We do hope to see you on future visits to the area.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from MD on Jul 13, 2023
Thank you for the great review!

10/10 Excellent

Gregory

Stayed 1 night in Jul 2023
Response from MD on Aug 1, 2023
Gregory,Thank you for the great review! We hope to see you again.

6/10 Okay

Mark

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from MD on Jul 7, 2023
Thank you for your review. Please let us know what we can do better.

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and looked newly renovated maybe? The breakfast was very good in the morning and the staff around were kind.
Stayed 1 night in Jul 2023
Response from MD on Jul 5, 2023
Thank you for the great review and comments. We hope to see you again.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick overnight stay while traveling to Toronto. Comfortable beds. Good breakfast.
Stayed 1 night in Jun 2023
Response from MD on Jul 5, 2023
Thank you for taking the time to complete a review! We appreciate the rating and comments!

8/10 Good

Erik

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good stay w/minor issues
Upon arrival, the hotel looked very nice and clean. At check-in, Becky was very polite and had a smile on her face, which was a nice change of pace from more recent stays at other hotels in the area. When we got into the room and inspected it, there were some minor cleanliness issues. There were cobwebs along the ceiling and corners, one of them was quite large. Something I'm sure the room attendants don't always think about while cleaning. I went down to the front desk and got a broom and cleaned them off myself. The bathroom door closed fine, but if it wasn't latched, it would swing open. The metal door frame on the inside of the bathroom door is rusting. The beds were comfortable and quiet, and the pillows were very nice. The breakfast was very good but the one thing missing was some fresh fruit. The pancakes were a nice touch. All-in-all, the stay was good and, if I'm in the area again to stay, I would stay here again.
Stayed 1 night in Jun 2023
Response from MD on Jun 16, 2023
Thank you for the review and comments. We appreciate hearing about your stay. I have taken steps to correct the issues you brought to my attention. We hope to see you again.

10/10 Excellent

Alice

Stayed 3 nights in Jun 2023
Response from MD on Jul 5, 2023
Thank you for the great review

10/10 Excellent

Vicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from MD on Jun 7, 2023
Thank you for your great review! We are happy to see you enjoyed your stay with us. We hope to see you the next time you are in the area.

6/10 Okay

Angela

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Just OK…
Room was very clean but had an off smell and room always felt damp inside. I would not stay here again.
Stayed 1 night in Jun 2023
Response from MD on Jun 7, 2023
Thank you for reviewing your stay with us. I am sorry about the experience with the damp room. We are not aware of any room having this issue. I will be sure to have maintenance as well as housekeeping to make us aware should they come across this so we can rectify this right away. I do apologize and hope you will consider us on future stays in our area.

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service
Stayed 3 nights in May 2023
Response from MD on May 27, 2023
What could we have done to make your stay better? We strive to make each guests stay a pleasant one.

8/10 Good

Carson

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very inviting and professional. Breakfasts were very yummy! Walking distance from restaurants was a plus! Pool and gym were kept tidy and clean as well as all other public areas. The room was clean and tidy. P.S. the cinnamon buns at breakfast were amazing!
Stayed 2 nights in May 2023
Response from MD on May 24, 2023
Thank you so much for the great review and comments. We are happy to hear you enjoyed your stay.

8/10 Good

Tina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Rae on May 14, 2023
Thank you for your Great review, Hopefully next time we can make it a 10!!

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Rae on May 16, 2023
Thank you so much for your review :)Hope to see you next time!