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Reviews of Homewood Suites by Hilton Jackson-Ridgeland

3 out of 5
Homewood Suites by Hilton Jackson-Ridgeland
853 Centre St, Ridgeland, MS

Reviews

8.0

Very Good

Rating 10 - Excellent. 209 out of 469 reviews" "
Rating 8 - Good. 132 out of 469 reviews" "
Rating 6 - Okay. 47 out of 469 reviews" "
Rating 4 - Poor. 45 out of 469 reviews" "
Rating 2 - Terrible. 36 out of 469 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jasmine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and welcoming!! Very good customer service!!
Stayed 1 night in Mar 2024

10/10 Excellent

Quanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and the propoerty was very clean and appealing. My daughter just wanted to do a simple sleepover with me and her, she had a blast and all we did was enjoy our room. The room was veey clean and the design of the living room and kitchen were stunning. Definitely booking again.
Stayed 1 night in Mar 2024
Response from Shannon on Mar 18, 2024
Thanks so much for your feedback, we look forward to seeing you again.

10/10 Excellent

Rhya

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly spacious for family of 6 or more some what walkable no side walks there is a park 6 min from the hotel if u drive. Didn't like that there was no indoor pool and not many non pork items for breakfast other than that loved it.There is an outdoor pool if u go during warmer season.
Stayed 3 nights in Mar 2024

10/10 Excellent

Chakilla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Iove the new renovation to the hotel
Stayed 2 nights in Mar 2024
Response from Shannon on Mar 18, 2024
Thanks so much for taking out the time to filling out our survey, we look forward to seeing you again.

10/10 Excellent

Yolanda

Traveled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

2/10 Terrible

Jessica

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Dominisheia

Liked: Staff & service, property conditions & facilities, room comfort
It was nice just wasn’t fully clean like little candy was left under the table & it was a big cockroach but besides that it was nice
Stayed 1 night in Nov 2023

10/10 Excellent

Jeff

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility with a few minor maintenance issues like flooring needs to be replaced/ repaired second floor hallway. Other than that it was a great experience.
Stayed 1 night in Oct 2023

2/10 Terrible

RaNisa

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells like roach spray…rooms aren’t anything like the picture
Stayed 1 night in Sep 2023

4/10 Poor

Michael, Sedro Woolley

Disliked: Cleanliness, amenities, property conditions & facilities
The best part about this place is the best restaurant Ive ever been to in my life is across the street. MM Shapley is amazing all around and worthy of Michelin rating and or Beard award. Never recommended by hotel staff. Rooms were...ok. amenities hot water workable shower and equipment. Until I woke up at 2 am itching all over and with welts on my legs and ankles. Pretty sure these were bed bugs. Over a dozen blister like welts up to the size of a dime on each leg in a row. I mentioned to staff in the AM and they said they would get it taken care of. I still itch and the bites are still there. Worst experience ever. No comp offer or anything. Desk said they would ask management to defer points on Hilton rewards. Nothing happened. Shouldnt have paid at all.
Response from Shannon on Sep 10, 2023
Hello Michael, I was informed of the issues you encountered during your stay however no information was left behind for me to contact you. By the reservation being through a third party I am unable to see a contact number on you. Can you please provide an email or phone number so we can further discuss your experience?

8/10 Good

Carmen

Traveled with group, Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Brian

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. Recently updated and painted. Good price.
Stayed 1 night in Jul 2023

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Shane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Kimberly

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was delicious-met the cook (she was very pleasant & helpful)! Overall, anything that was asked upon, there wasn't an issue of receiving!
Stayed 1 night in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Would come back for sure and will recommend you to others. God bless .❤️🙏😁
Stayed 1 night in May 2023

10/10 Excellent

Burt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good to have a hot breakfast. Missed the pool but understand the season.
Stayed 3 nights in Mar 2023

4/10 Poor

Christian

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The appearance of the property due to the reconstruction was awesome. Unfortunately, the restroom had a foul odor and the second restroom was backed up.
Stayed 1 night in Mar 2023

4/10 Poor

Ayanna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel was not to our satisfactory at all. We had several issues during our stay. The lighting in the den was dim. The lighting in the kitchen was motion activated and only stayed on for a few seconds. The motion device was hidden over the microwave. It was difficult to locate. The kitchen sink leaked water on the floor. The sofa had stains on it. The sofa bed had no sheets. The telephone did not work. The pots were dirty. There was a smell in the room when we walked in. The elevator stopped working during our stay. We arrived at the breakfast buffet approximately 30 minutes after it started and they were out of some items and did not replenish.
Stayed 2 nights in Mar 2023

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a double suite. Loved having the extra space to relax in. Room was super clean and comfy. Staff were sweet as could be.
Stayed 1 night in Mar 2023

10/10 Excellent

Sade

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was nice. It was clean
Stayed 1 night in Mar 2023

2/10 Terrible

Raina

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The clerk at the front desk was extremely rude, unhelpful, and unwilling to assist with an issue. The carpet had not been vacuumed and had particles including hair, popcorn, paper pieces and dirt particles. The bathroom light did not work. The hallways smelled and the elevators were nasty. I do not recommend this hotel. I give it a 0-10. DO NOT DO IT! Pictures are deceiving.
Stayed 1 night in Feb 2023

10/10 Excellent

Monique

Stayed 1 night in Feb 2023

8/10 Good

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Front desk staff was amazing. Alaina was super helpful as well as the rest of the staff. The elevators were down and the maintenance guy jumped right in to help us move our luggage
Stayed 3 nights in Feb 2023

8/10 Good

MARCAL

Stayed 1 night in Feb 2023

10/10 Excellent

Arlisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

jonathan

Liked: Cleanliness, staff & service, amenities
Bed wasn’t very comfortable. Toilet kept turning on to refill throughout the night.
Stayed 1 night in Feb 2023

4/10 Poor

Brittany

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Uncomfortable stay no sleep and cold showers
The experience was uncomfortable because of the water temperature, my daughter took a shower at 7pm after checking in and the water never warmed up. We were thinking maybe there was high usage due to the time of day and decided to try the water again at 5am the next morning. When we tried again the water never warmed up without having to be ran through the tub faucet versus the shower head. Each time the toilet was flushed there was a puddle of water. This made us use our original towels. When we asked for more they were readily available. We also had trouble sleeping due to the guest whose room was on the opposite side of our wall. Beginning around 11:40 or so there was loud music and partying. We tried calling the front desk operator for 15 mins without a response before we went down stairs to the desk at midnight. When I got there she was seated in the office area . I shared the concerns about calling but not receiving an answer along with the noise concerns. She apologized about the phone and responded to the noise complaint. I shared with her that if we heard the noise again and couldn’t get in touch with the desk we would call in the complaint to the police department. I got back to the room at 12:10 and was able to sleep until 1:40 when the parting and music started back. I tried calling the front desk but no response from there I called the police dep.
Stayed 1 night in Feb 2023

8/10 Good

Harriet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was greeted by such wonderful hosts in the hotel lobby that offered me bottled water and assistance on anything that I might need. I felt safe on the property and my room was clean and ready upon my arrival. The property in front of the hotel had beautiful trees.
Stayed 1 night in Jan 2023

2/10 Terrible

Ivy

Stayed 1 night in Jan 2023

10/10 Excellent

Ebony

Stayed 2 nights in Jan 2023

10/10 Excellent

Terry

Stayed 1 night in Jan 2023

10/10 Excellent

Charlotte

Liked: Staff & service, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in Jan 2023

10/10 Excellent

Tarsha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel on Centre
Everything was wonderful Ms. Blue was the best! It was a please! Thanks and my family will be back soon
Stayed 2 nights in Dec 2022

2/10 Terrible

Robin

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a disappointing stay. To start, the room said it slept 7, but where? There were 2 full sized beds in the bedroom (without a door, so no really a separate bedroom as described) and a pullout couch that was smaller then a full and only slightly bigger then a twin sized mattress. The hotel is clearly under construction. The first night we were in a room without air-conditioning. It was over 80 degrees even with the windows open and ceiling fan on. We were moved to a new room the second day with a dysfunctional microwave that beeped and flashed lights all night. And since there was no door on the bedroom, no one slept (either night. It's really hard to sleep in a pile of sweat). I had wiped up some water on the bathroom floor and the rag was literally black. Not to mention, the room pictured (and subsequently paid for) showed TWO bedrooms, which the hotel said didn't exist. Overall, terrible. I wouldn't go there again. Run down. No quality control. Dirty. Wasn't worth the over $200 a night.

10/10 Excellent

Charles

Stayed 1 night in Dec 2022

8/10 Good

April

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great! The receptionist was nice and the place smells great!
Stayed 1 night in Nov 2022

10/10 Excellent

Ray

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good room amenities like refrigerator, microwave, glasses, dishes, silverware, dishwasher.

4/10 Poor

Hyun

Disliked: Cleanliness
Stayed 1 night in Nov 2022

4/10 Poor

brice

Stayed 1 night in Nov 2022

2/10 Terrible

Rendi

Traveled with family
Disliked: Staff & service, property conditions & facilities
From the moment we checked in with a very unfriendly, cold front desk person, to the moment we checked out - two days early to move to a different hotel because this one was terrible - the place was a terrible experience. We were supposed to stay for four nights for a tennis tournament, but after two I couldn’t stand it so we moved. The bathroom was disgusting - filthy tub, gross corners, old shower curtain, etc. Oh, and the lights in the hotel make you feel like you’re in a hospital at night. They’re bright white - and I mean BRIGHT - and it’s depressing and cold. I rarely write reviews, but this place is a dump with terrible front desk service.

10/10 Excellent

Shondra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Ken

Stayed 1 night in Oct 2022

4/10 Poor

Christ Nicholas, Culver City

Stayed 8 nights in Sep 2022

8/10 Good

KATINA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GIRLS WEEKEND
Since my daughter was happy with the room for her 20th Birthday Girls weekend, that was all that mattered. I could tell that the floor hadn't been swept or mopped were the kitchen table was. But it was just a small area. The rest of the room is carpet and it was clean.
Stayed 2 nights in Sep 2022

10/10 Excellent

Mable

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and it felt like being right at home
Stayed 7 nights in Sep 2022

10/10 Excellent

Mable

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was awesome and the two ladies at the front desk was truly a blessing to me and my family they always greeted us with a smile.
Stayed 1 night in Sep 2022

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Sep 2022

4/10 Poor

Victoria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Disappointed
The hotel was under construction but said it was newly remodeled. I was so disappointed with Hilton for this hotel. The outside looks great but the inside has so many issues. I will not be back here.
Stayed 2 nights in Aug 2022