Ratings based on 485 Verified Reviews

3.6 out of 5
65% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2017
Overall great experience. It would be great if the outdoor swimming pool is located in the inner lodge area instead of right next to the street.
Comment from Hotel Management
Sep 27, 2017 by Frank, Hotel Management
Thank you for staying with us and sharing your review. Best, Frank
5 out of 5
by Debbie

Jackson Hole Lodge-would return

Posted Sep 21, 2017 on Hotels
People at front desk were extremely friendly and helpful. The property is a little older but has been updated. Room was clean and nice. Within walking distance of Jackson Hole downtown Square. I would definitely stay again. My only complaint was the price was so high.
Comment from Hotel Management
Sep 27, 2017
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A verified traveler from green lane , pa

Great hotel in a awesome western town.

Posted Sep 20, 2017
Hotel gives you that western feel! Can't say enough about the town of Jackson! Wish I had a couple more days to spend there!
Comment from Hotel Management
Sep 21, 2017 by Frank, Hotel Management
Chris, Thanks for staying with us and sharing your experience. Glad to hear that you enjoyed your time in Jackson - come back and see us again sometime. Best, Frank L GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely stay.

Posted Sep 16, 2017
Well located, suite had excellent accommodations. Very clean. Location was noisy with traffic, but with one major road through town, understandable.
Comment from Hotel Management
Sep 18, 2017 by frank, Hotel Management
Thank you for sharing your experience at the Jackson Hole Lodge. I am glad that you enjoyed your stay and we hope to see you again during your next visit to the Jackson Hole area. Best, Frank Lane General Manager
2 out of 5
by A verified traveler from wisconsin

Not what was expected

Posted Sep 10, 2017
Pros: Nothing to be honest.
Cons: Remove table in chairs from room and upgrade mattresses.
Location: Location was easy to find and within walking distance to downtown shopping and restaurants.
The room was small with 2 double beds, a table and 2 chairs placed in front of air conditioner which hindered air flow. The bathroom was a joke! Toilet and shower/bath tub left little room to even turn around. The beds wer the worst that we have ever slept on! Room was on 2nd floor with no elevator. This room was not what we expected and thought maybe it was incorrectly booked.
Comment from Hotel Management
Sep 15, 2017 by Frank, Hotel Management
Thank you for staying with us and sharing your views. You booked a standard QQ Lodge room and stayed in a standard QQ Lodge room. For larger rooms with more space please look to stay in our 1 or 2 bedroom condo units. Regards, Frank Lane GM
5 out of 5
by Brett

Posted Sep 5, 2017 on Hotels
Comment from Hotel Management
Sep 8, 2017
Thanks for staying with us
4 out of 5
by Marion

Comfortable Lodge

Posted Aug 28, 2017 on Hotels
Spacious room with a nice kitchen. Beautiful Western decor. Close walk into Jackson. Close to the Grand Teton and Yellowstone National Park.
Comment from Hotel Management
Sep 1, 2017
Thank you for staying with us and sharing your review. Best, Frank L General Manager
5 out of 5
by Benedetto

Fun

Posted Aug 28, 2017 on Hotels
Great hotel, staff, great location. Only small compant is it was hot and the a/c didn't work.
Comment from Hotel Management
Sep 1, 2017
Thank you for staying with us and sharing your review. We will look into the AC issue and make any necessary repairs. Best, Frank L General Manager
2 out of 5
by A verified traveler from Idaho

Oversold

Posted Aug 26, 2017
Remodeling the office to look like a lodge doesn't make a lodge. Receptionist seemed put out to have to check us in. Room was far below what we thought we were getting. It was, simply put, an old motel. The room was small, the bathroom so small you had to work to close the door. The shower pipes sounded like the room was going to explode. The best part of the hotel was the pool and hot tub.
Comment from Hotel Management
Aug 28, 2017 by frank, Hotel Management
Thank you for staying with us, I am glad that you enjoyed our amenities. I am sorry our standard lodge room did not meet your expectations. For larger rooms please try our condo suites. They all offer full kitchens, multiple bathrooms, washer/dryer and a fireplace. Regards, Frank Lane General Manager
2 out of 5
by A verified traveler

Small and old

Posted Aug 23, 2017 on CheapTickets
The pictures on the website overrate this hotel. The rooms were clean but very dated and smelly. Gladly we only stayed for one night
Comment from Hotel Management
Aug 25, 2017 by frank, Hotel Management
I am sorry our room did not meet your expectations. I believe our property pictures provide an accurate depiction of our offerings including our rooms, outdoor pool and hot tub. Frank Lane General Manager