Ratings based on 468 Verified Reviews

3.5 out of 5
65% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Camden, AR

Bed Not Comfortable

Posted Oct 31, 2017
The room was clean, but the bed was hard and there were no curtains on the windows to keep out light while sleeping; only blinds.
Comment from Hotel Management
Nov 8, 2017 by frank, Hotel Management
Thank you for staying with us. I am sorry that our bed didn't provide you with a comfortable sleep. I will inspect all mattresses in the room type you stayed in and replace any that need to go. Best, Frank Lane GM
3 out of 5
Recommended
for Everyone
by A verified traveler from IL

Excellent customer service

Posted Oct 27, 2017
Pros: Location, customer service
Cons: Needs updating
Location: Very close to shops and restaurants in downtown Jackson Hole
The room was rather outdated. We also noticed the smell of cigarette smoke seemingly coming through the vent in the bathroom. However, this hotel is easy walking distance to downtown. Staff was also very friendly and helpful as I had forgotten my cell phone in the room before checking out. She called my husband to notify us of this and shipped it to us overnight at our next hotel.
Comment from Hotel Management
Oct 27, 2017 by Frank, Hotel Management
Thank you for staying with us. I am sorry to hear about the cigarette smell from another room - we are a 100% smoke (and pet) free property. Guests who smoke or bring a pet into are our rooms are subject to a hefty fine. I am glad that we were able to reunite you with your phone! Best, Frank Lane GM
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
Lovely place! We stayed on the lower level and there was lots of floor squeaking/noise from the people in the room above. All-in-all a great night sleep.
Comment from Hotel Management
Oct 22, 2017 by frank, Hotel Management
Thank you for staying with us. We appreciate the feedback. Best, Frank Lane GM
3 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Lodging in Jackson Hole

Posted Oct 6, 2017
Pros: Close to downtown Jackson Hole.
Cons: Fireplaces should be allowed to be used when weather is cold.
Location: Very close to shopping and restaurants.
The condo complex is very old. The lobby is nice, but the condos themselves could use updating. We chose this unit because we were visiting the first week in October and Expedia advertised that the unit had a fireplace. When we arrived, the fireplace doors were screwed shut, and we were told that they would not be unscrewed until mid-October. Once again, Expedia was very misleading and disappointing!!
Comment from Hotel Management
Oct 16, 2017 by frank, Hotel Management
Thank you for staying with us, we appreciate the feedback. For safety reasons we do not open our fireplaces in the fall until all have been inspected and cleaned. Cool weather came early this year but our contractor had other obligations and couldn't get here to complete their work until now. I am happy to report that all fireplaces are open and operating. Frank Lane GM
2 out of 5
by A verified traveler from Wisconsin

Hotel close to downtown.

Posted Oct 2, 2017
Very old, primitive, no elevator, old wooden steps that are very slippery when there is frost. For the quality it should have been $100 cheaper!
Comment from Hotel Management
Oct 5, 2017 by frank, Hotel Management
Thank you for staying with us. We do not advertise we have elevators. When frost, snow or ice is present all areas will be slippery and we spread ice melt on all walkways and exterior steps. Crazy that we needed to do this so early in September this year. Regards, Frank Lane GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 24, 2017
Overall great experience. It would be great if the outdoor swimming pool is located in the inner lodge area instead of right next to the street.
Comment from Hotel Management
Sep 27, 2017 by Frank, Hotel Management
Thank you for staying with us and sharing your review. Best, Frank
4 out of 5
Recommended
for Everyone
by A verified traveler from green lane , pa

Great hotel in a awesome western town.

Posted Sep 20, 2017
Hotel gives you that western feel! Can't say enough about the town of Jackson! Wish I had a couple more days to spend there!
Comment from Hotel Management
Sep 21, 2017 by Frank, Hotel Management
Chris, Thanks for staying with us and sharing your experience. Glad to hear that you enjoyed your time in Jackson - come back and see us again sometime. Best, Frank L GM
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely stay.

Posted Sep 16, 2017
Well located, suite had excellent accommodations. Very clean. Location was noisy with traffic, but with one major road through town, understandable.
Comment from Hotel Management
Sep 18, 2017 by frank, Hotel Management
Thank you for sharing your experience at the Jackson Hole Lodge. I am glad that you enjoyed your stay and we hope to see you again during your next visit to the Jackson Hole area. Best, Frank Lane General Manager
2 out of 5
by A verified traveler from wisconsin

Not what was expected

Posted Sep 10, 2017
Pros: Nothing to be honest.
Cons: Remove table in chairs from room and upgrade mattresses.
Location: Location was easy to find and within walking distance to downtown shopping and restaurants.
The room was small with 2 double beds, a table and 2 chairs placed in front of air conditioner which hindered air flow. The bathroom was a joke! Toilet and shower/bath tub left little room to even turn around. The beds wer the worst that we have ever slept on! Room was on 2nd floor with no elevator. This room was not what we expected and thought maybe it was incorrectly booked.
Comment from Hotel Management
Sep 15, 2017 by Frank, Hotel Management
Thank you for staying with us and sharing your views. You booked a standard QQ Lodge room and stayed in a standard QQ Lodge room. For larger rooms with more space please look to stay in our 1 or 2 bedroom condo units. Regards, Frank Lane GM
2 out of 5
by A verified traveler from Idaho

Oversold

Posted Aug 26, 2017
Remodeling the office to look like a lodge doesn't make a lodge. Receptionist seemed put out to have to check us in. Room was far below what we thought we were getting. It was, simply put, an old motel. The room was small, the bathroom so small you had to work to close the door. The shower pipes sounded like the room was going to explode. The best part of the hotel was the pool and hot tub.
Comment from Hotel Management
Aug 28, 2017 by frank, Hotel Management
Thank you for staying with us, I am glad that you enjoyed our amenities. I am sorry our standard lodge room did not meet your expectations. For larger rooms please try our condo suites. They all offer full kitchens, multiple bathrooms, washer/dryer and a fireplace. Regards, Frank Lane General Manager