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Reviews of La Quinta Inn & Suites by Wyndham Jackson

2.5 out of 5
La Quinta Inn & Suites by Wyndham Jackson
2370 N Highland, Jackson, TN

Reviews

5.2
Rating 10 - Excellent. 116 out of 999 reviews" "
Rating 8 - Good. 181 out of 999 reviews" "
Rating 6 - Okay. 191 out of 999 reviews" "
Rating 4 - Poor. 206 out of 999 reviews" "
Rating 2 - Terrible. 305 out of 999 reviews" "

5.2/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

4.8/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Malgorzata

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Building is very smelly; carpets are stained and dirty. There is dust, dirty windows curtains, and not working toilet. Feels unsafe and wouldn't recommend staying there.
Stayed 1 night in Apr 2024

6/10 Okay

James

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Its fine, wasnt loud, staff was fine, and felt relativley safe. However, if you can stay elsewhere I would. I have never seen a hotel with so many stains on the carpet in the community areas, like the hallways. The room didnt really have any carpet stains, but the bathroom door had a hole in it, large scuff marks all across it, rust in the bathtub, and other clearly old, and at times, unkept things. The breakfast is just so sad:/ I mean I am not expecting much but was still shocked by the option of white bread, jam, waffle, and microwace sauage sandwich. It might sound better than it appeared. Also, none of the lights in the parking lot were on at night, which is not great if you are travling and keeping stuff in your car. Overall the people were fine and doing their jobs. The building itself is below average as is the breakfast (amenities). Not sure I would stay again.
Stayed 1 night in Mar 2024

2/10 Terrible

Pat`

I arrived to be told overbooked!!
Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Daniel, Round Rock

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE. This was the worst hotel we have ever stayed in. The brand name is a good one, and is why we chose it, but we did not know how horrible and disgusting this hotel was in person. The pictures online are deceiving.
Stayed 1 night in Feb 2024

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities
The general appearance of the facility was shabby and in need of extensive renovation. Carpeting throughout was worn and in our room, stained and torn. Shower enclosure was separated from the wall. Ceiling coating was falling off in chunks. What was intolerable were roaches crawling on the wall. We checked out after the second night.
Stayed 3 nights in Feb 2024

2/10 Terrible

Laurence

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Original key cards didn’t work. Took them back to desk; attendant reran through machine. Back upstairs; still didn’t work. Elevator door would get stuck when opening only 2 inches. Had to forcefully pull the doors apart to get them to open. Carpets were filthy. Worker working on both rooms on either side of our room until after 9:00 PM.
Stayed 1 night in Jan 2024

2/10 Terrible

Brandon

Stayed 1 night in Jan 2024

10/10 Excellent

Brandon

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Wonderful place excellent staff
Stayed 1 night in Jan 2024

4/10 Poor

Brandon

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

2/10 Terrible

joshua

Disliked: Cleanliness, amenities, property conditions & facilities
This property looked condemned.
Stayed 1 night in Jan 2024

2/10 Terrible

Pamela

Stayed 1 night in Jan 2024

2/10 Terrible

Teresa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like. Should not be open to the public. Expedia should not have this listing available to their customers. I question Expedia’s integrity.
Stayed 1 night in Dec 2023

2/10 Terrible

Kevin

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

TERRI

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Andy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Checked out 20 minutes after arriving. Room - and hotel in general - was dirty & smelled of mildew/mold.
Stayed 3 nights in Dec 2023

4/10 Poor

Dan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Beverly

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms were minimally presentable...carpet worn and dirty throughout. Right next to our room door hung plastic sheets blocking off the remainder of the hallway and unfortunately also the closet exit in case of fire. Staff were sullen and certainly not welcoming
Stayed 1 night in Dec 2023

6/10 Okay

Mickie

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Convenient stop from Lexington, Ky to Louisiana.
Stayed 1 night in Dec 2023

2/10 Terrible

Susan

Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was being remodeled. Room had not been remodeled. Hole/leak in ceiling above shower leaving dirty tub. Other water damage on ceiling throughout. Staff not helpful. Restroom off lobby was not working/open. Asked for room change but one note available. I may have been only room occupied on the second floor. Expedia should have been notified which rooms were available.
Stayed 1 night in Dec 2023

2/10 Terrible

Shane

Traveled with pets, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is remodeling though they don’t tell you before reservation. Though non-smoking hotel, smells like smoke throughout. Property is falling apart. Doesn’t help that during checking in get surrounded by 6 police officers looking for a guy who stole a car. Filthy and disgusting though employees are nice and apologetic
Stayed 1 night in Dec 2023

2/10 Terrible

Travis

Stayed 3 nights in Dec 2023

2/10 Terrible

Eric

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in very poor conditions, the pictures from the web are not as it is in reality, would not stay there ever again. Carpet very dirty, water leaking, broken drawers and so on
Stayed 1 night in Nov 2023

2/10 Terrible

Teryl

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Expedia continually rejects my reviews. Maybe if all I say is 'don't'
Stayed 1 night in Nov 2023

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Save your time and money. This sub par La Quinta should be disassociated with the Wyndham brand for the worst overall experience I’ve ever endured at a hotel, needless to say a La Quinta
Stayed 1 night in Nov 2023

4/10 Poor

Nancy, Leander

Stayed 1 night in Nov 2023

2/10 Terrible

Amitabha

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Room phone was not functioning. Reported to the front desk. Nobody took action. The ceiling of the roof had hanging coats. Extremely worn out, old carpets in the room. Awful smell everywhere. Table lamp without lamp. Whole night there was dipping sound in the room. Ceiling had water spot. Overall bad look and feel. I do not recommend this venue for anyone to stay.
Stayed 1 night in Nov 2023

2/10 Terrible

Melissa

Traveled with group, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room we were given was TERRIBLE. Obviously at some point there was water damage as the bathroom floor and tub was "spongy" and behind the toilet the wall was black. The tub streamed hot water constantly leaving a green stain and loads of black gunk came out under the bath mat when the shower was turned on. There was a pervasive musty/mildew smell. The door latch was broken off and there was extensive door damage (scratches from a large dog?) on both the exterior door and bathroom door.

2/10 Terrible

Cindy

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty and poorly maintained.
Stayed 1 night in Nov 2023

2/10 Terrible

Barbara

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The LaQuenta in Jackson Tenn was absolutely the worst hotel I have ever stayed in and I will certainly tell all family and Friends NOT to ever reserve a room in Jackson Tenn. The health department should Shutdown that hotel. The hotel is Fifty, enfested with roaches and bugs, unclean rooms, and all carpets are heavily stained and smelled awful.
Stayed 2 nights in Nov 2023

2/10 Terrible

David

Disliked: Cleanliness, property conditions & facilities
They were remodeling the building. They only had 3 rooms and they were onthe 3rd floor.
Stayed 1 night in Nov 2023

4/10 Poor

Prudence

Traveled with family
This hotel is under renovation. My room had the nastiest carpet I have ever seen. Paint peeling off the door. The non-slip mat in the tub was half unglued. This room should NOT be rented until renovation is complete. That migh be true of the whole hotel.
Stayed 1 night in Nov 2023

8/10 Good

Melissa

Traveled with group, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed in a few LaQuinta's over the years and know its not the best hotel chain but this place was terrible. Our room had a musty/mold smell that made my traveling companion's allergies flare. The bathroom was atrocious--boggy floor in tub and around toilet, big crack in the ceiling, tub surround pulling away from the wall, water streaming from tub faucet leaving green stain and when shower turned out black gunk came out from under bath mat. The door latch was broken and doors had damage at waist level. The room should have NEVER been rented out in that condition. Unsafe and possibly toxic.
Stayed 1 night in Nov 2023

8/10 Good

Sharon

Liked: Cleanliness, staff & service, room comfort
Comfortable
It was a decent place to stay for for an overnight rest on a multi day drive. The front staff was very nice and friendly. It's an older hotel in need of upgrades but it was neat and did smell good.I was a little leary of the bathtub as it was rusty and stained but the shower felt good and our microwave did not work. Bed was comfortable and TV worked.
Stayed 1 night in Nov 2023

2/10 Terrible

Tricia

Disliked: Amenities
Ceiling had cracks and leaks… carpet was dirty… paint chipped and cracked walls. Tv remote wasn’t working. Missing piece to coffee maker. Breakfast was disgusting… cereal but no milk… gravy but no biscuits.. coffee was stale and watered down.. I don’t know what was done to the waffle mix… tasted terrible! Couldn’t wait to get out of there..
Stayed 1 night in Oct 2023

2/10 Terrible

jimmy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nasty. We was there for two night's. Our room wasn't clean when we left for about 5 hour it was the same as we left it. We had to go down and ask for clean towel. Spiders in the bathrooms in corners. It just a nasty place need to be close. I do not recommend for anyone to stay .
Stayed 2 nights in Oct 2023

10/10 Excellent

Isiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Tracy

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The whole entire hotel was trashy filthy looking.
Stayed 6 nights in Oct 2023

2/10 Terrible

patricia

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Honestly it was a truly terrible hotel.I had to wait for like 10 minutes before anyone appeared to assist us and it was really off putting.Rooms were dirty, outside was dirty there were holes in the wall , big patches of paint off the ceiling and mold, carpet was gross and there was actually trash underneath the beds. The shower had a leak and everything smelled funky. The bed sheets and pillows seemed to be clean at the very least. If I had not been exhausted by a long drive I would have left. If I was Expedia I would not be associated with this property.
Stayed 1 night in Oct 2023

2/10 Terrible

LINH

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

TRANG

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel under construction with all the outlet power and in safety wires stick out. Not clean and food are bad and old. I về booked 6 room
Stayed 1 night in Oct 2023

6/10 Okay

Heather

Disliked: Amenities
What do you expect for the price? The floors need new carpet, the walls need new dry wall, the shower was all rusted. The hallway STUNK.
Stayed 1 night in Oct 2023

2/10 Terrible

Gregory

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Eric

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet was filthy. The walls were all scratched up and the bathroom looked like it needed renovating badly. It's not what I would have expected from a la quinta. It looked more like a motel six in the ghetto.
Stayed 1 night in Oct 2023

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

anthony

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is the worst La Quinta i have ever stayed at. The hall way smelt like dog urine. The ceilings had ugly spots from leaks. The thextue on the ceiling was falling off. The corner beads had drywall missing. The breakfast was the worst. It only had waffels and some nasty sausage biscuits. The juice machine was licked up. The personal were not friendly at all. I will say the maids did have a peoper made up room.
Stayed 1 night in Sep 2023

4/10 Poor

Donald

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
EHHH, COULD BE BETTER
THE PROPERTY CAN USE RENOVATION BADLY. THE ELEVATOR HAD ME WONDERING IF I WOULD MAKE IT TO THE 3RD FLOOR. THE ROOM WAS GOOD OVERALL, BUT COULD USE IMPROVEMENTS. THE LIGHT SWITCH IN THE BATHROOM WAS A HAZARD, THE ENTRY DOOR HAD A BROKEN DOOR STOP. THE POOL WAS CLOSED, LOOKED LIKE IT WAS NEVER OPENED THIS YEAR. THAT WAS ONE OF THE MAIN REASONS I CHOOSE THE HOTEL. JUST NOT SATISFIED. CHECK IN WAS QUICK AND EASY. LITTLE THINGS MAKE A STAY BETTER.
Stayed 1 night in Sep 2023

8/10 Good

Amy

Stayed 2 nights in Sep 2023

8/10 Good

Willis

Stayed 4 nights in Sep 2023

2/10 Terrible

Balaji

Stayed 1 night in Sep 2023