Suite, 1 Bedroom | Desk, blackout drapes, iron/ironing board, free WiFi

Reviews of Residence Inn Jackson

3 out of 5
Residence Inn Jackson
126 Old Medina Xing, Jackson, TN

Reviews

8.6

Excellent

Rating 10 - Excellent. 226 out of 364 reviews" "
Rating 8 - Good. 66 out of 364 reviews" "
Rating 6 - Okay. 33 out of 364 reviews" "
Rating 4 - Poor. 12 out of 364 reviews" "
Rating 2 - Terrible. 27 out of 364 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Traveled with family
Liked: Amenities, property conditions & facilities
Great location and with nice amenities!
Stayed 2 nights in Apr 2024
Response from Jeremiah H. on Apr 8, 2024
Thanks you for talking the time to give us a review. I'm pleased to hear of your stay. Have a wonderful day and come again.

10/10 Excellent

Diane, Nashville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The suite was fantastic! Roomy and well maintained. Pillows wonderful. Terrific bed and bedding. We will be staying again.
Stayed 1 night in Mar 2024
Response from Management on Apr 3, 2024
Dear valued guest, Thank you for taking the time to review your experience with Residence Inn, Jackson. We are delighted to hear that you enjoyed your stay. You are the reason we will continue to strive for excellence. Your feedback is valued and we appreciate it. We look forward to welcoming you home when your travels bring you back to the area.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023
Response from Mangement on Mar 22, 2024
Dear valued guest, thank you for taking the time to leave us a 5 out of 5 rating! If there is anything specific you would like to point out that stood out to you during your time with us, feel free to let us know. We hope welcome you back for another exceptional stay.

10/10 Excellent

Dezarai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff and the cleanliness of the property
Stayed 2 nights in Mar 2024
Response from Jeremiah on Mar 19, 2024
We're glad you had an amazing stay. Thanks for the review and come again!

2/10 Terrible

Derik

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean and thermostat didn't work
Stayed 1 night in Feb 2024
Response from Management on Feb 21, 2024
We apologize for the inconvenience you experienced during your stay. Please know that cleanliness and functionality are top priorities for us. We will address these issues promptly to ensure they are resolved for future guests. Thank you for bringing them to our attention.

6/10 Okay

Rodney

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel has the ability to be an excellent business, but organizational changes really need to take place before that can happen. The very first thing I noticed after checking in was that the hallways and elevators looked like they were in desperate need of vacuuming. Upon walking in to the suite for the first time, I found a small amount of trash on one of the nightstands. I also found a small sponge lying in one of the bathroom floors that looked as if it had been left behind by house-keeping. Although I requested housekeeping services twice, we did not receive housekeeping for the entire 5 night stay. I had to ask for new towels twice, and I ended up stacking used dirty towels in the hallway outside the suite to ensure they were picked up. The facilities are showing wear and tear. The tile baseboard in both backgrounds is broken. Lightbulbs need to be replaced throughout the unit. The wall art hanging in the larger bedroom has broken glass.
Stayed 5 nights in Feb 2024
Response from Management on Feb 22, 2024
Thank you for bringing these issues to our attention. We sincerely apologize for the lapses in cleanliness and service you experienced during your stay. Your feedback is invaluable, and we will address these issues immediately to ensure a better experience for our guests in the future. We appreciate your patience and hope to have the opportunity to regain your trust during your next visit.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Management on Feb 5, 2024
Thank you for your 5 out of 5 rating! We're glad you had a positive experience during your stay. If there are any specific aspects you particularly enjoyed or if there's anything we can do to make your next visit even better, feel free to share your thoughts. We appreciate your feedback and hope to welcome you back soon!

8/10 Good

Kirk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Management on Jan 26, 2024
Thank you for your 4 out of 5 star rating. We appreciate your feedback! If there are any specific areas where we can improve and earn that extra star in the future, please feel free to share your thoughts. We value your input and hope to provide an even better experience on your next visit.

6/10 Okay

Megan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Amenities not availba
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
We appreciate your feedback and are sorry to hear that your experience fell short of expectations. Understanding your concern about unavailable amenities, we'd like to learn more to address this issue and improve your future visits. We value your input and aim to make your stay more enjoyable.

10/10 Excellent

Ceara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 9, 2024
Dear valued guest ,Thank you for your glowing review and the perfect 10 out of 10 rating! We strive to make every stay exceptional and look forward to exceeding your expectations in the future.

10/10 Excellent

David

Stayed 1 night in Jan 2024
Response from Management on Jan 26, 2024
Thank you for taking the time to provide a 5 out of 5 rating for your stay! We appreciate your positive feedback, and if there are any specific aspects you enjoyed or if there's anything we can improve upon, please feel free to share your thoughts. We look forward to welcoming you back for another great experience in the future!

10/10 Excellent

shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service! Friendly staff
Stayed 1 night in Dec 2023
Response from Management on Jan 9, 2024
Dear valued guest,Thank you for your positive feedback! We're delighted to hear that you experienced great customer service and encountered friendly staff during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 4, 2024
Dear guest,Thank you for taking the time to share your experience. We appreciate your positive feedback. We look forward to welcoming you back on your next visit!

10/10 Excellent

Kewanda

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and peaceful.
Stayed 2 nights in Dec 2023
Response from Management on Jan 4, 2024
Dear valued guest,Thank you for taking the time to share your experience with us. We are delighted to know your stay was nice and peaceful. We take great pride in making this the experience for all of our guests. We hope to host you again when your travels bring you back to the area.

10/10 Excellent

Eileen

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to I-40
Stayed 1 night in Dec 2023
Response from Management on Jan 4, 2024
Dear valued guest,Thank you for your perfect 5-star rating! We're delighted to hear that you found our location with easy access to the interstate convenient. It's our goal to provide a seamless experience, and we appreciate your positive feedback. We look forward to welcoming you back on the next visit!

8/10 Good

hana m.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient & Easy
Easy check in, friendly staff - especially housekeeping. Conveniently located for those traveling through Tennessee. Pet-friendly. Very comfy bed.
Plenty of luggage carts to transport your precious cargo to/from your room.
Stayed 1 night in Dec 2023
Response from Management on Jan 4, 2024
Dear valued guest,Thank for your wonderful feedback! We are thrilled to hear that you had an easy check-in, encountered friendly staff, and found our hotel comfortable and pet-friendly. It's great to know that our location was convenient for your travels through Tennessee. Your kind words about our housekeeping team are appreciated. We look forward to welcoming you and your pet back on your next journey.

8/10 Good

Lorrie

Stayed 2 nights in Dec 2023
Response from Management on Jan 4, 2024
Dear guest,Thank you for taking the time to provided feedback. We appreciate your overall positive rating with an 8 out of 10. If there's anything you'd like to share or any areas where we can improve, please feel free to let us know. We strive to make every stay exceptional and look forward to exceeding your expectations in the future.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in Dec 2023
Response from Management on Jan 9, 2024
Dear valued guest,We're delighted to hear that you enjoyed your stay! If there's anything specific you loved or any suggestions you have for improvement, we'd love to hear more. Thank you for choosing us, and we look forward to welcoming you back in the future.

6/10 Okay

Matt

Liked: Staff & service
Room had bad burnt smell and skunk smell
Stayed 1 night in Dec 2023
Response from Management on Jan 9, 2024
We apologize for the inconvenience you experienced with the unpleasant odors in your room. Your comfort is our priority, and we take this feedback seriously we'll investigate the issue and take steps to ensure a more pleasant stay for you and future guests. Please feel free to contact our front desk for immediate assistance or to discuss any further concerns.

8/10 Good

Cynthia, Allen

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Management on Jan 4, 2024
Dear guest,Thank you for taking the time to share your experience. We appreciate your positive feedback. We look forward to welcoming you back on your next visit!

10/10 Excellent

Nanetta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stay at this residence inn several times the rooms are large and friendly staff
Response from Management on Feb 5, 2024
Thank you for being a repeat guest! We appreciate your loyalty and are pleased to hear that you've found our large rooms and friendly staff to your satisfaction. If there's anything specific you enjoy about your stays or if there's anything we can do to make your future visits even better, please let us know. we look forward to hosting you again on your next visit!

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 11, 2023
Dear Valued Guest,Thank you for taking the time to rate your stay with us. We are delighted that you found us to be a 4 out of 5 rating. When your travels bring you back this way, we hope to exceed your expectations.

10/10 Excellent

Stephanie

Stayed 1 night in Nov 2023
Response from Management on Jan 4, 2024
Dear guest,Thank you for taking the time to share your experience. We appreciate your positive feedback. We look forward to welcoming you back on your next visit!

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The booking and check in process was easy amd fast. The staff was courteous and attentive to our needs.
Stayed 2 nights in Nov 2023
Response from Management on Dec 6, 2023
Dear guest, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that your booking and check-in process was easy and fast. It's wonderful to know that our staff was courteous and attentive to your needs. Your feedback motivates us to continue providing excellent service. We look forward to welcoming you again in the future.

8/10 Good

Adrian

Stayed 1 night in Nov 2023
Response from Mangement on Jan 4, 2024
Dear guest,Thank you for taking the time to share your experience. We appreciate your positive feedback. We look forward to welcoming you back on your next visit to make it an exceptional experience!

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyable stay
excellent room. Spacious, clen, comfortable. The only negative and it is slight is the universal hotel furniture. Otherwise was an enjoyable stay. Staff friendly, breakfast was excellent (chicken and waffles). Highly recommend
Stayed 1 night in Nov 2023
Response from -Management on Dec 6, 2023
Dear guest, We appreciate your glowing review! We're delighted to hear you enjoyed the excellent, spacious, and comfortable room. Thank you for your feedback on the furniture; we'll certainly take it into consideration. We are happy our friendly staff contributed to your enjoyable staff and that you enjoyed our excellent breakfast. We look forward to hosting you again.

10/10 Excellent

Kenneth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Management on Nov 17, 2023
Thank you for taking the time to rate your stay with us. We are thrilled that you found your stay to be excellent. We welcome you to stay with us again when your travels bring you to the area.

10/10 Excellent

Dena

Stayed 1 night in Nov 2023
Response from -Management on Dec 11, 2023
Hello Valued Guest,We are committed to providing exceptional service. Thank you for taking the time to rate your stay. It assures us that we are hitting the high standards we set out for. When you travels bring you to the area, we hope to wow you with our services again, and again.

10/10 Excellent

Dena

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right next to the interstate so you can hear trucks at time, but the convenience is worth it. The staff was great - so accommodating.
Stayed 1 night in Nov 2023
Response from Management on Nov 17, 2023
Thank you for sharing your feedback. We appreciate your understanding regarding the occasional noise from the nearby interstate. We're delighted hear that our staff's hospitality made a positive impact on your stay. We look forward to welcoming you back for another convenient and enjoyable experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 8, 2023
Thank you for taking the time to share your feedback with us. We are delighted to hear you enjoyed your stay. If your travels bring you back to the area, we hope to welcome you back and provide the same exceptional experience.

6/10 Okay

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Good, but Not Great
Amenities were adequate and good in the room. Challenge was temperature control for this time of year. Thermostat did not allow for establishing the right temperature for a good night's rest. Room noise and light. and small pillows were also contributing factors. Staff was courteous and friendly.
Stayed 1 night in Oct 2023
Response from Management on Oct 25, 2023
Thank you for taking the time to share your feedback. We're pleased to hear that you found our amenities adequate and appreciated our courteous staff. We apologize for the temperature control challenges, noise, and lighting issues you encountered. Your comments are noted, and we will work on improving these aspects to ensure a more comfortable stay in the future. We hope to have the opportunity to welcome you back for an even better experience.

2/10 Terrible

Michael

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Great facility poorly managed!!
Didn't give me the kind of room I booked online, charged me more than the agreed upon price, dirty towels and filthy blanket in the room and my car was broken into in the parking lot overnight and valuables were stolen.
Stayed 1 night in Oct 2023
Response from Management on Nov 8, 2023
Dear valued guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience of is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent this unfavorable experience from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Thesa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Rooms are very clean, breakfast was great and alot of choices. Maybe a few more gluten and dairy free options.
Stayed 1 night in Oct 2023
Response from Management on Oct 13, 2023
Thank you for sharing your feedback following your recent stay at our hotel. We're delighted to learn that you found our staff to be welcoming, our rooms exceptionally clean, and our breakfast offerings satisfying with a wide range of choices. Your suggestion for additional gluten and dairy-free options is valuable to us, we will certainly explore ways to enhance our breakfast selection to better accommodate the needs of our guests with dietary preferences. We appreciate your input in helping us improve our breakfast services. We look forward to welcoming you back on your next visit and hope to provide an even more enjoyable and accommodating experience. Warmest Regards,Management.

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel!
Absolutely perfect. There was a pride of cleanliness about the hotel. Everything was spotless. I loved my studio suite. Checkin was a breeze. It was amazing. I would highly recommend this place. It was awesome to be able to hop over to the Kroger, and be able to cook a home made dinner in the kitchen. Very comfortable bed, and pillows. Excellent TV. Loved it.
Stayed 1 night in Oct 2023
Response from Warmest Regards -Managment on Oct 13, 2023
Thank you for taking the time to share your outstanding feedback about your recent stay. We're absolutely thrilled to hear that you found everything to be perfect and that our commitment to cleanliness shone through during your visit. It's wonderful to know that you enjoyed your studio suite and appreciated the convenience of our well-equipped kitchen. We're delighted that you had an amazing experience with a comfortable bed, excellent TV, and the ability to prepare a homemade dinner. Your recommendation means the world to us, and we can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Roschelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Residence Inn on Sep 28, 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Roachelle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent decision to stay here!!!
Stayed 2 nights in Sep 2023
Response from Residence Inn on Sep 28, 2023
Thank you for staying with us. We hope to have you back again soon.

6/10 Okay

Glen

Business traveler, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Broken couch, loose tiles in room. Poor workmanship on repairs and maintenance. Staff were very friendly and helpful.
Stayed 2 nights in Sep 2023
Response from Management on Sep 18, 2023
Thank you for taking the time to provide your feedback. we apologize for the inconvenience you experienced due to the broken couch and issues with the room's maintenance. This does not reflect the high standards we aim to maintain. Rest assured, we will address the maintenance issues immediately to ensure a more comfortable stay for our future guests. Your feedback is invaluable in helping us improve, and we hope to welcome you back for a better experience in the future.

10/10 Excellent

Montez

Stayed 1 night in Sep 2023
Response from Residence Inn on Sep 28, 2023
Thank you! We appreciate your review.

10/10 Excellent

Christopher

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Hotel needing attention
The cleanliness at this hotel wasn’t ideal. It took until our third room to get one that had housekeeping done, but there was still a towel leftover from the previous people. The tiles moved I set my feet and I’m not sure that the second bathroom floor had been washed. Otherwise the room was fine, the breakfast was fine but not great.
Stayed 1 night in Sep 2023
Response from Management on Sep 18, 2023
Dear valued guest,Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Okay

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Managent on Sep 18, 2023
Dear valued guest, Thank you for taking the time to rate your experience with us. We hope to get another opportunity to wow you when your travels bring to the area.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was absolutely customer-service oriented, personable, and kind! This place is a top-tier choice. Bring your own food to cook in the small kitchenette. There is plenty of space to spread out and the design is in complete feng shui. I am looking forward to breakfast in the morning. It looks like they take hospitality very seriously here. I’m so glad I booked here!
Stayed 1 night in Sep 2023
Response from Management on Sep 18, 2023
Dear valued guest,Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our front desk. We do take hospitality very serious and it's rewarding to know that our efforts have been noticed and appreciated. Your feedback motivates us to continue delivering exceptional service to all our guests. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Chalisa

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Residence Inn on Aug 24, 2023
Thank you for taking the time to leave us a review.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, and indoor pool
Stayed 1 night in Aug 2023
Response from Management on Aug 8, 2023
Dear esteemed guest,We are truly grateful for your kind words and for sharing your delightful experience with us. Our dedication to excellence and ensuring your satisfaction are paramount to our mission. Should your journeys bring you back to the area, we eagerly await the opportunity to welcome you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Management on Aug 4, 2023
Dear valued guest,Thank you for taking the time to share your experience with us. We are pleased that you enjoyed your stay. If travels bring you back to the area, we would be honored to welcome you back.

2/10 Terrible

Matt

Stayed 1 night in Jul 2023
Response from Management on Aug 7, 2023
Thank you for taking the time to share your experience with us. We strive for excellence and guest satisfaction. We apologize for failing to meet your expectations on your stay. Should your travels bring you to the area, we hope to get another chance to wow you.

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on Aug 4, 2023
Dear valued guest,Thank you for taking the time to share your experience with us. Our dedication to excellence and our guest satisfaction are paramount to our mission. It brings us immense joy to learn that you had a memorable stay with us. Should future travels lead you back to the area, we would be thrilled to welcome you back with open arms. Thank you for choosing the Residence Inn Jackson, Tennessee.

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of noise from the freeway, more than I normally experience at hotels near freeways
Stayed 1 night in Jul 2023
Response from Sales on Aug 1, 2023
Dear valued guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the freeway during your stay. Your comfort is of utmost importance to us, and we understand how disruptive external noise can be.Please know that your concerns have been duly noted. Should you choose to stay with us again, we will do our best to provide you with a quieter and more enjoyable stay. -Management.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly!! 🐱
Stayed 1 night in Jul 2023
Response from Management on Jul 25, 2023
Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay and that we were able to provide you with a five-star experience. Should your travels bring you back to Residence Inn, Jackson, we would be more than happy to welcome you again and provide another fantastic experience. Until then, safe travels and thank you for choosing us!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and the property was very clean and Everything was updated and well taken care of and even the breakfast was excellent.
Stayed 1 night in Jun 2023
Response from Management on Jul 25, 2023
Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay and that we were able to provide you with a five-star experience. Should your travels bring you back to Residence Inn, Jackson, we would be more than happy to welcome you again and provide another fantastic experience. Until then, safe travels and thank you for choosing us!