Ratings based on 643 Verified Reviews

4.1 out of 5
85% of guests recommend
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 4, 2017
Enjoyed our one-night stay. Very helpful & friendly staff. Hotel conveniently located near an abundance of stores and restaurants. Would definitely stay here again.
Comment from Hotel Management
Apr 4, 2017 by DWilliamsGM, Hotel Management
Thank you for sharing feedback regarding a recent stay at the Aloft Jacksonville Airport. We are pleased to know that you enjoyed your stay including the service you received and our great location. We hope to see you soon. Warm Regards, Dan Williams General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from fl west coast

Young excited crew .

Posted Mar 19, 2017
Staff went out of their way to accommodate my needs
Comment from Hotel Management
Mar 20, 2017 by DWilliams GM, Hotel Management
Dear tourney fsh'n, Thank you for sharing some feedback regarding a recent stay at the Aloft Jacksonville Airport. Our team works very hard to ensure every guest is completely satisfied and treated like family. We are thrilled to know that they made such a positive impact on your stay. Warm Regards, Dan Williams General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 26, 2017
Staff was very attentive. Alia went out of her way to accommodate. Arranging a car for the following morning, recommending dinner options etc. she was excellent. I very much liked the hotel and staff. Will stay at other Aloft Hotels based on my experience.
Comment from Hotel Management
Feb 26, 2017 by Caitlin F. , Hotel Management
I am very happy to hear about your great experience at our property! Our team members do a wonderful job at making guests feel at home. Thank you for choosing our brand. We look forward to seeing you again in the future!
2 out of 5
by A verified traveler

Dogs allowed; Noisy hotel

Posted Feb 15, 2017
Pros: Friendly staff.
Cons: Decor was loud and bold; not my taste.
Although it stated the dogs were allowed, I did not look for that option when I booked the hotel. I am not a fan of being in a room that a strange dog might have been in. Also, I was able to hear every time the door slammed to the guests room and the door to the hallway. I was able to hear the dogs just a little. Staff, however, was very nice. On the plus side, the receptionist said they were going to remodel and have separate sides of the hotel that allows dogs.
Comment from Hotel Management
Feb 22, 2017 by Caitlin F. , Hotel Management
Thank you for your review. We apologize for the noise you experienced from the slamming doors and dogs on your floor. The front desk agent did inform you correctly about our upcoming renovation. This renovation will address several areas, including improving noise reduction. Once the renovation is complete, pets will only be permitted in designated pet friendly rooms so that we can better accommodate all types of guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant

Posted Feb 7, 2017
Pros: Everything, especially the above mentioned staff
Cons: The rates, I wanted to stay for 4 hours just to unwind from the cruise before my flight home. The price was $30.00 less than a 1 night stay.
Location: Great location and shopping
Loved the unlimited shuttle service to local shops, Ron, Mike and Aliyah were great. Rob the shuttle bus driver is the best, a true asset to the organization.
Comment from Hotel Management
Feb 22, 2017 by Caitlin F. , Hotel Management
It is great to hear that our staff members exceeded your expectations! I will be sure to share your kind words with them. I am happy you got to experience the shuttle service and nearby shops and restaurants. I understand your concerns with the price of the late check out. It is an optional service that we provide to guests, which is priced by the hour, so you can choose an appropriate time that fits into your needs and budget.
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Nice hotel close to cruise port

Posted Feb 3, 2017
Pros: close to everything
Great location, close to restaurants, and shopping very nice please to stay. Highly recommended
Comment from Hotel Management
Feb 22, 2017 by Caitlin F. , Hotel Management
T.B., thank you for the great recommendation! Our location is one of the most appealing features of the property. We are happy you had a great experience with us and we look forward to seeing you again soon!
4 out of 5
by Felicia

Posted Jan 16, 2017 on Hotels
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for the positive review, Felicia! We are glad you enjoyed your stay with us.
5 out of 5
by Steven

Great brand to look for.

Posted Jan 13, 2017 on Hotels
I have never gone wrong with ALOFT.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Thank you for your loyalty, Steven. Your great review means a lot to the Aloft and its staff!
4 out of 5
Recommended
for Couples
by A verified traveler

Posted Jan 11, 2017
Nice hotel, very convenient and within walking distance of many shops and restaurants.
Comment from Hotel Management
Feb 24, 2017 by Caitlin F. , Hotel Management
Thank you for the 4 stars! We are glad you were able to enjoy the hotel amenities and local shops and restaurants. We look forward to seeing you again!
3 out of 5
by A verified traveler

Disappointed

Posted Jan 9, 2017 on Hotels
This is our third stay in two months, have always been satisfied. After this stay, I think we'll stay elsewhere going forward.
Comment from Hotel Management
Feb 24, 2017 by General Manager, Hotel Management
Thank you for your numerous stay with us. I'm sorry your most recent experience was less than satisfactory. We hope that you can let us know what issues you experienced so that we can correct our mistakes and continue to provide exceptional service to our guests.