Would not let my dog stay in a room.
Posted Dec 14, 2014
I had requested a king size bed when I arrived they didn't have a king, they said they had a queen. I was ok with a queen. However the bed was a double, still it was after 9 p.m. and I could make due for a night. The room had an not so pleasant odor and it looked and felt very old, the furnishings, bedspread etc...I went to get Ice, couldn't find an ice machine, so I went to the front desk. I was told sorry our only Ice Maker is broken, we have no Ice. That was the last straw, the front desk clerk told me he could not refund my money because I went through Expedia. I insisted that he call a manager, he finally did and the manager said the same. I asked why someone couldn't go and buy Ice for the guest, I travel a lot, and have never been told sorry we have one ice machine, it's broken and we have no Ice. Another person walked in for a room, and I politely told her she would be better off going somewhere else, the manager became angry and told the front desk person to put a refund on my card, He did for 40.16, hasn't showed up as a credit yet, doubtful it will. This is a shady hotel with shady characters working. I have never used Expedia before and this was not a good first time. I left and went across the street to the Hilton Garden Inn, They had ice and were very friendly.