We were notified on the morning of May 10 that my husband had to be in Jacksonville, Fl for two weeks of medical treatment starting May 11. I immediately booked this VRBO listing and received a confirmation. Since the system did not allow for same-day booking (May 10 day of our arrival), I contacted the owner to asked if we could check in on May 10. I received no reply so we checked into a hotel. I contacted the owner numerous times on May 11 for the address and key instructions for the 4:00 pm confirmed checkin but received no reply. Two hours prior to checkin, I was able to obtain the owner's phone number from VRBO and called her. She mumbled something about calling back on another line. Over an hour later she responded by text that the condo wasn't available. The VRBO Claim department informed me that this owner would be taken out of the system for advertising a condo that wasn't available and for not responding to my inquiries. It appears that this did not happen. Do not book with this owner.