Ratings based on 298 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
76% of guests recommend
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from columbia, sc

not so nice hotel not that close to the beach

Posted Nov 24, 2016
Pros: will not stay there ever
Cons: it would start form top to bottom
Location: at the edge of the ghetto worried every night my car would be in parking lot or windows broken because of theft
maid service was not up to par notes left with simple needs were not given. room was dirty a coffee table in room had multiple grease spots on it. bed was hard and just uncomfortable. morning breakfast at 8 o'clock food pans empty and no one from hotel working breakfast area
Comment from Hotel Management
Nov 26, 2016 by Thomas Huss, Hotel Management
Micheal: Thank you for providing us with this review., I wish you would have brought these issues to my attention during your stay so that I could have took immediate action and ensured you had a more pleasant stay. At any rate, I will be using your feedback to work on and improve in any areas that need it. This is far from the normal experience our guests have and I'm quite surprised and disappointed. Please contact me and allow me to make this up to you.
5 out of 5
by A verified traveler from Naples,fl

Great value and sharp staff!

Posted Oct 2, 2016
Pros: ROOM REALLY SHARP AND MODERN
Cons: ALL IS WELL
Location: GREAT LOCATION NEAR RESTAURANTS
WELL KEPT HOTEL AND PROFESSIONAL STAFF...breakfast many choices and gym is well equipped
Comment from Hotel Management
Oct 2, 2016 by Thomas H., Hotel Management
David: Thank you for allow us the opportunity to serve you! We greatly value your business and appreciate the compliments. Hope to see you again soon!
4 out of 5
by Farley from caribbean

2 relaxing days

Posted Aug 2, 2016 on Hotels
The room was more than we expected, newly renovated, very spacious and clean. Breakfast however was very very minimal comparing to some other BW hotels we visited before. But overall a nice place to stay.
Comment from Hotel Management
Aug 3, 2016 by Dear Guest, Hotel Management
carribean: Thank you for sharing your review. We are implementing new breakfast options to improve on our offerings. Hopefully we can serve you again in your future travels so you can enjoy the enhancements. Sincerely, Thomas Huss
3 out of 5
by Melissa from Lakeland

Posted Jul 28, 2016 on Hotels
Beds very uncomfortable . Room smelt and very damp.
Comment from Hotel Management
Aug 3, 2016 by Dear Guest, Hotel Management
Melissa: Thank you for choosing to stay with us. I apologize that we failed to exceed your expectations. Hopefully we can have another opportunity in the future to provide you a more superior experience. Kindly, Thomas Huss
4 out of 5
by A verified traveler

Nice, affordable, close to beach

Posted Jul 7, 2016 on Hotels
The staff was friendly and welcoming. The newly remodeled rooms were nice but still had some issues. The towel rack in my room was broken and we let the front desk know and they documented it. The downside was that our room was close to the pond at the hotel. The geese gather at night and make a very loud and constant noise that made it hard to fall asleep. After complaining to the front desk the next morning they gave us an extra hour to check out for us to get more rest. The hotel is close 10-15 mins away from Jacksonville Beach Pier.
Comment from Hotel Management
Jul 9, 2016 by Dear Guest, Hotel Management
Thank you for staying with us. We value your business and appreciate the feedback. We continue to make improvements to our property and provide superior accommodations at the best possible value. Hopefully we will have another opportunity to serve you in the future. Sincerely, Thomas H
4 out of 5
by George from Mederia Beach, Fl

Quick overnight stay.

Posted Jun 18, 2016 on Hotels
Easy check in and check out. Friendly staff.
Comment from Hotel Management
Jun 20, 2016 by Thomas Huss, Hotel Management
George: Thank you for sharing your comments regarding your stay with us. We appreciate your business and value your feedback. Kindest regards, Thomas H.
5 out of 5
by Joseph

Posted Jun 14, 2016 on Hotels
Everything was great! The breakfast selection was a little on the weak side but overall great experience.
Comment from Hotel Management
Jun 16, 2016 by Dear Guest, Hotel Management
Thank you for choosing to stay with us. We value your business and appreciate the feedback. We are implementing new breakfast options to enhance our offerings. Hopefully you will have another opportunity to stay with us and sample the new breakfast offerings. Sincerely, Thomas Huss
4 out of 5
by A verified traveler from Vallejo CA

Visiting Daughter

Posted Jun 10, 2016
Everything was great. Except pool was dirty after the tropical storm which was expected.
Comment from Hotel Management
Jun 12, 2016 by Thomas H., Hotel Management
alanwayne: Thanks for sharing your feedback. Thankfully the storm wasn't any more serious than it was, just made a mess of things. We certainly appreciate your business and hope to see you again in your future travels.
3 out of 5
by Bracken from Prattville, al

Would stay again

Posted May 29, 2016 on Hotels
Clean rooms and great service. There was some construction but wasn't an issue. The only issue I had was the old mattresses. They said some rooms had new ones and they were slowly get all rooms new mattresses. They were nice enough to let us switch rooms. Still didn't get a new mattress but it was better then the first rooms one.
Comment from Hotel Management
by Dear Guest, Hotel Management
Bracken: Thank you for sharing your feedback. We are replacing all of our mattresses and we are down to the finishing touches with our renovations. Thank you for your patience during the construction. We would love to serve you again with a more superior experience should your travels permit. Kindly, Thomas Huss
3 out of 5
by A verified traveler from Nebraska

Construction process sucks

Posted Apr 23, 2016
Pros: It is a quiet and well maintained place.
First off we are from out of state and maybe our noses are not used to Florida but our first room smelled pretty musty so we asked to be moved. Luckily we did because our first room was located right next to where they started construction for remodeling, the very next morning. The next four days we had to walk thru smelly paint and sanding and welding. They were very friendly workers. There were signs but when we checked in, we weren't told they would be starting on our floor during the night. All in all it was a very nice place to stay and will be even better when they are done remodeling.
Comment from Hotel Management
Jun 12, 2016 by Thomas Huss, Hotel Management
Lisa: Thank you for sharing your comments. We appreciate your business and value your feedback. Hopefully we will have another opportunity to serve you again with a more superior experience. Regards,