Posted Jan 5, 2017
Checked in and front desk had trouble viewing my reservation in the system. After a good 15-20 minutes wait, received key to room and AC in room didn't work. Went back to the front desk to switch room, that room AC wasn't working right.
Comment from Hotel Management
Jan 11, 2017 by Best Western Hotels & Resorts, Hotel Management
We are sorry that we did not exceed your expectations. We have addressed this issue with our hotel maintenance and staff. Thank you for staying with us and we hope you give us another chance when you're back in town.