Exterior

Reviews of Comfort Suites

2.5 out of 5
Comfort Suites
301 Willow Creek Pkwy, Palestine, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 407 out of 593 reviews" "
Rating 8 - Good. 139 out of 593 reviews" "
Rating 6 - Okay. 23 out of 593 reviews" "
Rating 4 - Poor. 12 out of 593 reviews" "
Rating 2 - Terrible. 12 out of 593 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been on the road for a month and this was our best stay. Carpet on 2nd floor was so clean in the corridor and on day 2 they were cleaning the whole corridor with a carpet cleaner Breakfast was great with strawberry and blueberry along with whipped cream for the waffles
Stayed 2 nights in Mar 2024

10/10 Excellent

Randall

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here pretty often for work, always a good experience! Highly recommended
Stayed 1 night in Mar 2024

8/10 Good

Deirdre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that it was kind of out of the way but not too out of the way. Loved the front desk staff. Very friendly, funny, and informative. I haven't stayed at a hotel in a while but I was surprised that the room wasn't cleaned or the bed made on a daily basis. Also, not too excited about the sticky bathroom floor. I assume it was the cleaning product used.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rebecca, Stockdale

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff as always was amazing
Stayed 1 night in Mar 2024

8/10 Good

Cami

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
I just stayed one night. I liked everything about the hotel except the pool. The staff was super friendly and helpful. The breakfast was good. Room was clean and nice. The indoor pool was foggy/murky and there was an odor in the pool area as well. It smelled like fish. The hot tub outside was nice so we stayed in that area mostly. I traveled with a child and he wanted to swim which was not fun. Even sitting in the pool area was gross as all I could smell was the odor.
Stayed 1 night in Mar 2024
Response from Cristy on Mar 22, 2024
Hi Cami, Thanks for staying with us and for your feedback. I have shared your comments with my maintenance team to better handle these types of situations differently in the future. Feedback from our guest on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,Cristy BucknerFront Desk Manager

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us in was super sweet and polite. The room and lobby looked clean and the organized.
Stayed 1 night in Mar 2024
Response from Cristy on Mar 17, 2024
Hi Jose, Thank you so much for staying with and for the kind remarks. I will be sharing this with my staff. Hope to see you again soon!- Cristy Buckner Front Desk Manager

6/10 Okay

Alisa

Liked: Cleanliness, staff & service, amenities
The property was very clean. The staff was friendly and courteous. The only dislike was a constant sound like a machine 24/7 that could be heard in my room. It was extremely annoying.
Stayed 2 nights in Mar 2024
Response from Cristy on Mar 17, 2024
Hi Alisa Thank you for staying with us and for your feedback. I will let my staff know so that we can check it out. Hope to see you again next time your in town! Cristy Buckner Front Desk Manager

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Loved it.
Stayed 1 night in Feb 2024

10/10 Excellent

Rebecca, Stockdale

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff everyone was so kind. Extremely helpful. Room was excellent!!
Stayed 1 night in Mar 2024
Response from Cristy on Mar 7, 2024
Hi Rebecca, Thank you for staying with us and taking the time out to complete this review. Thank you for the kind remarks I will be sharing with my staff! Hope to see you again soon!

8/10 Good

Delana

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are nice, staff is friendly,
Stayed 2 nights in Feb 2024
Response from Cristy on Mar 7, 2024
Hi Delana Thank you for staying with us and thank for the great score! Hope to see you again soon!

10/10 Excellent

Maria Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super comfortable bedding and spacious. Very well done!
Stayed 1 night in Dec 2023
Response from Cristy on Jan 29, 2024
Hi Maria, Thank you for staying with us and for the positive feedback we are so glad you enjoyed your stay! We look forward to seeing you again soon! Cristy-Front Desk Manager

10/10 Excellent

CRYSTAL

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where clean and amazing,and the beds were so comfy. The break was good too , and the staff was helpful and informative ...definitely coming back
Stayed 1 night in Jan 2024
Response from Cristy on Jan 22, 2024
Hi Crystal, thank you for staying with us! We appreciate your positive feedback and glad you enjoyed your stay. I will share your positive feedback with my team and we hope to see you again soon!

8/10 Good

Kristi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comparable to other Hotels in area was an emergency stay. The first morning Fire alarm sounded at 530 Am. The cleaning crew slammed door’s early in morning. The staff were very friendly.
Stayed 4 nights in Jan 2024
Response from Cristy on Jan 26, 2024
Hi Kristi! Thank you for staying with us and for the positive review. Your feedback about your stay is important to us, and I will use your comments to share with my staff as we strive to continually improve with the goal of providing the most enjoyable experience for our guests. We hope we have another opportunity to serve you again!

10/10 Excellent

Brannon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amy-Guest Services on Dec 20, 2023
Hi Brannon, we appreciate your positive feedback! We look forward to your next stay. Happy holidays.

10/10 Excellent

Andres

Stayed 1 night in Dec 2023
Response from Cristy on Jan 7, 2024
Hi Andres, thank you for staying with us! We appreciate your positive feedback, and hope to see your again soon!

8/10 Good

TREVOR

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amy - Guest Services on Dec 12, 2023
Hi Trevor, thank you for staying with us! We appreciate your feedback, and hope to serve you again soon. Happy holidays from everyone at Palestine Comfort Suites.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing. Complex was perfect. Will return
Stayed 1 night in Dec 2023
Response from Amy - Guest Services on Dec 5, 2023
Hi Laura, thank you your positive feedback. We look forward to providing you with wonderful accommodations each time you are in town. Happy holidays!

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amy - Guest Services on Dec 5, 2023
Thank you for the awesome score Christopher! We are pleased you enjoyed your stay, and we hope to serve you again soon. Happy holidays.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property. Easy location, quiet.
Stayed 1 night in Nov 2023
Response from Amy - Guest Services on Dec 1, 2023
Hi Robert, thank you for your positive feedback! We are happy you enjoyed your stay, and look forward to serving you again on your next trip to Palestine. Happy holidays.

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay at this hotel as often as possible on our trips south and are never disappointed
Stayed 1 night in Nov 2023
Response from Amy - Guest Services on Dec 5, 2023
Joy, we are honored to be your first pick when staying in Palestine. It is a pleasure to serve you! Happy holidays.

10/10 Excellent

Aundie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled to Palestine for the Polar Express train ride, and this hotel did not disappoint. They absolutely catered to Polar Express guests, and we felt right at home. It was clean, economical, and the festive decorations raised the level of excitement for our son as soon as he walked inside. Breakfast was better than most places, and we had zero complaints. The building was being painted on the outside, but it did not affect us inside whatsoever. If we ever return to Palestine, we will stay here!
Stayed 1 night in Nov 2023
Response from Amy - Guest Services on Nov 28, 2023
Aundie, it was a pleasure reading your review, and I will be sharing it with the team. I am so happy to hear you and your family enjoyed the Christmas decorations, and everything else we have to offer! We look forward to your next visit, and you can see the new look of the hotel. Happy holidays.

10/10 Excellent

Elena

Traveled with family and small children
Liked: Staff & service, amenities
The staff is very friendly and accommodating. The bathroom in the room had hair on the floor and tub which was a little unpleasant. I wish they would have noted on their site that they were making renovations. Overall it was a good stay. Loved the shuttle to the railroad.
Stayed 1 night in Nov 2023
Response from Amy - Guest Services on Nov 28, 2023
Hello Elena, we appreciate you staying with us, and leaving a kind review. I apologize about the hair in the bathroom, and I will let our housekeeping team know. We are having the outside of the hotel repainted. Renovations are necessary for the upkeep of the hotel, and we appreciate your understanding. We hope you had an amazing time on the Polar Express, and we look forward to your next visit!

6/10 Okay

Susie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Checking-in was tedious. Not sure if it was the computers or what. Our toilet was not functioning properly. We had to call staff twice. There was some remodeling going on. A SkyTrak was parked right outside our window. Workers started before 8 on Fri! And right around 8 on Sat! Not very relaxing! Could have been better.
Stayed 2 nights in Nov 2023
Response from Amy - Guest Services on Nov 28, 2023
Hi Susie, thank you for your feedback. We apologize you did not have an amazing stay. I know our staff plugged your toilet a couple of times, and needed maintenance to step in. We are having the outside of the hotel painted, and I'm sorry if it was disruptive. We hope you will give us another chance to host you in the future.

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very comfortable stay
Stayed 1 night in Nov 2023
Response from Amy - Guest Services on Nov 19, 2023
Hello Patrick, it is an honor to be highly recommended by you! We understand what goes into an amazing stay for our guests, and we are pleased you enjoyed your stay. We look forward to your next visit.

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, the room was a little warm even with the a/c set at 68. We just were so very tired. Everything else was excellent, thank you
Stayed 1 night in Nov 2023
Response from Amy - Guest Services on Nov 14, 2023
Hi Wendy, we are thrilled to hear you enjoyed your stay! I apologize if the room was a little warm, I will look into this. Thank you so much for staying with us, and we hope to see you again soon.

8/10 Good

Ronald

Stayed 1 night in Nov 2023
Response from Amy - Guest Services on Nov 28, 2023
Hi Ronald, thank you for staying with us! We appreciate your feedback, and hope your next visit will be even better. Happy holidays.

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk employee was friendly and polite. Ask during our stay if all was ok with our room and to let them know if we needed anything. This almost never happens.
Stayed 1 night in Nov 2023
Response from Amy - Guest Services on Nov 5, 2023
Hi Belinda, your positive feedback means so much to us! We always want to make sure our guests have everything they need, and to answer any questions they may have. We are pleased to hear you appreciated this, and I will let management know. We hope to serve you again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly clean
This is the cleanest hotel I’ve seen in a while! Staff is also friendly.
Stayed 1 night in Oct 2023
Response from Amy - Guest Services on Nov 3, 2023
Good morning, we appreciate your positive feedback! Our staff works very hard to ensure our guests have a clean, comfortable stay. I'm excited to share your review with our team, and we look forward to your next visit.

6/10 Okay

Sara

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wrong room
Stayed 1 night in Oct 2023
Response from Amy - Guest Services on Oct 29, 2023
Hi Sara, the room you booked online was a single king, but I see we were able to accommodate you in a double queen. Thank you for choosing us, and we hope you enjoyed your stay!

10/10 Excellent

Niktanya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The qiuteness the clean
Stayed 1 night in Oct 2023
Response from Amy - Guest Services on Oct 24, 2023
Niktanya, we appreciate your awesome review! We are proud to offer all of our guests a clean, quiet place to stay on their trip to Palestine. Come see us again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless. Check in was easy. The room was a great value for the space that it had in the room and in the bathroom.
Stayed 1 night in Oct 2023
Response from Amy - Guest Services on Oct 24, 2023
Hi Mike, we are pleased to hear you enjoyed your stay! All of our rooms are suites, giving our guests that extra space to relax. I will share your kind words with our team, and we look forward to your next visit.

10/10 Excellent

Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very quiet location. No noise from traffic or the city. Facilities and room were pristine. It’s a great place!
Stayed 2 nights in Oct 2023
Response from Amy - Guest Services on Oct 17, 2023
Anne, your kind words mean so much to us, and we are thrilled you enjoyed your stay! We are pleased to provide our guests with a clean, comfortable hotel tucked away from the busy loop. We look forward to your next visit.

10/10 Excellent

cindy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amy - Guest Services on Oct 17, 2023
Hello Cindy, we appreciate your positive feedback. Please come see us again soon!

10/10 Excellent

humberto

Stayed 1 night in Oct 2023
Response from Amy - Guest Services on Oct 17, 2023
Hi Humberto, thank you for the awesome score! We hope to serve you again soon.

10/10 Excellent

Paul

Stayed 1 night in Sep 2023
Response from Amy - Guest Services on Oct 22, 2023
Thank you for the wonderful score Paul! We hope to serve you again soon.

10/10 Excellent

Darrell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. This was our first stay with Comfort Inn. We will definitely stay again.
Stayed 1 night in Oct 2023
Response from Amy - Guest Services on Oct 3, 2023
Hi Darrell, we are so happy to hear you enjoyed your stay! Our guests' feedback is very important to us, and we look forward to your next stay.

10/10 Excellent

Milagros

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
My stay was wonderful. Front desk check in, Leah, was fabulous. Very friendly and helpful. I would stay here again.
Stayed 1 night in Sep 2023
Response from Amy-Guest Services on Sep 28, 2023
Hi Milagros, thank you so much for your kind review! I will let Leah know how positively she impacted your stay. We look forward to serving you again.

10/10 Excellent

Jared

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet.
Stayed 2 nights in Sep 2023
Response from Amy - Guest Services on Sep 26, 2023
Thank you Jared for the positive feedback! We look forward to serving you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phillip and Virginia
Good breakfast
Stayed 1 night in Sep 2023
Response from Amy - Guest Services on Sep 17, 2023
Awesome, I will let our team know! We appreciate you staying with us. Hope to see you again.

10/10 Excellent

Gypsy

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Amy - Guest Services on Sep 17, 2023
Thank you for the great rating! Please come see us again soon.

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Amy-Guest Services on Sep 7, 2023
Richard, we greatly appreciate your positive feedback. We hope to serve you again on your next trip to Palestine.

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
Overall ok
The shower wasn’t the best experience. Would’ve requested to move if the stay had been longer. We were put in a handicap unit. The shower head was mobile and wouldn’t stay attached to the wall. Honestly a pain.
Stayed 1 night in Sep 2023
Response from Amy-Guest Services on Sep 7, 2023
Hi Patrick, thank you for staying with us. I apologize that the shower head negatively impacted your stay. I have put in a work order for our maintenance team to address the issue. We hope to serve you again.

10/10 Excellent

Corey

Stayed 1 night in Sep 2023
Response from Amy - Guest Services on Sep 5, 2023
Hi Corey, we appreciate your positive feedback! We look forward to serving you again on your next trip to Palestine.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Amy-Guest Services on Sep 3, 2023
Hi Stephen, thank you for your feedback. We hope to serve you again soon!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful and clean. Totally would stay again and recommend.
Stayed 1 night in Aug 2023
Response from Amy - Guest Services on Aug 29, 2023
We greatly appreciate your kind words, and your recommendation! We look forward to your next visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Amy - Guest Services on Aug 29, 2023
Thank you for the high score! Your feedback is important to us, please come see us again soon.

10/10 Excellent

Teresa

Liked: Staff & service, property conditions & facilities
The staff made your feel like you were their only clients. They were friendly. They were personable, and ready to greet you when you came in the front door. I wouldn't stay anywhere else. The hotel was clean and orderly, unlike another line of hotel, who a friend of mine stayed at and was totally put out with that they changed their reservation and came over to Comfort Suites.
Stayed 1 night in Aug 2023
Response from Amy - Guest Services on Aug 22, 2023
Teresa, thank you so much for your amazing review! Your compliments will be shared with our team, it is always a pleasure to receive positive feedback. We are so happy to hear the staff made your stay great, and we were more than happy to accommodate your friend as well. Please visit us again soon!

10/10 Excellent

WILLIAM

Stayed 1 night in Aug 2023
Response from Amy-Guest Services on Sep 3, 2023
Hi William, we appreciate the awesome rating! Please come see us again soon.

10/10 Excellent

Arlene

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming.
Stayed 1 night in Aug 2023
Response from Amy- Guest Services on Aug 10, 2023
Hi Arlene, we appreciate you letting us know how your stay went! We like to make everyone feel comfortable and welcomed from check in to check out. Thank you for your feedback, come back to see us anytime!

10/10 Excellent

Paul

Stayed 1 night in Jul 2023
Response from Amy - Guest Services on Aug 29, 2023
Paul, we appreciate your positive feedback! We look forward to your next stay.