Despite a conformation call the day before my arrival, my room had been given away upon my arrival.
Comment from Hotel Management
Nov 9, 2016 by kapilbava, Hotel Management
We apologize that your room was given away. Unfortunately our system cancels the reservation if a declined credit card is used. This was the case in your reservation. A guaranteed reservation is only when a guest card has funds to be able to cover the room cost plus the tax amount.
Kapil Bava - General Manager