Ratings based on 272 Verified Reviews

3.6 out of 5
75% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

close to 95

Posted Jan 17, 2017
Pros: Location
Location: Close to 95
Clean and comfortable. Friendly staff. They gave us directions to restaurants and things to so
4 out of 5
by A verified traveler

Clean hotel

Posted Jan 16, 2017
Pros: The location!
Cons: The continental breakfast was terrible.
The hotel itself was very clean and the desk clerk was very friendly and helpful.
Comment from Hotel Management
Jan 16, 2017 by Jamie S., Hotel Management
Thank you for taking the time out to provide us with some feedback. We are glad to see you enjoyed the location, being right off I-95 is a plus for us. We are also glad that the staff was helpful and that the hotel was clean. We pride ourselves on giving great service and are glad to hear it shows. We will look into why the breakfast was not up to par, as the complimentary hot breakfast is something we pride ourselves on.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice accomadations after a horrible day of travel

Posted Jan 13, 2017
We arrived 7 hrs later than expected after many delayed flights from the Midwest. Phillip the night clerk greeted us st the door, was very pleasant and made it easy to check in and get a good nights sleep!
Comment from Hotel Management
Jan 14, 2017 by Jamie S. , Hotel Management
Thank you for taking the time out to submit a review. We are so glad to hear that Phillip was able to make you feel welcome even after such a long day and flight delays. Will definitely be passing on the compliments to him. We hope if you ever need to come back this way in the future, that we will get to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Richmond va

Nice hotel

Posted Jan 7, 2017
Very nice hotel and was our first time in Jacksonville. We didn't arrive until 3am Friday morning and still got welcomed very nicely.. service at the front desk was excellent.
Comment from Hotel Management
Jan 10, 2017 by Jamie S. , Hotel Management
Thank you for taking the time out to submit a review. We are so glad to hear that you were still welcomed even at such a late hour. We will definitely pass those comments along as the desk staff will appreciate the comment. We hope to have you back in the future if your travels bring you in our direction again.
2 out of 5
by A verified traveler from Kentucky.

Beautiful hotel but no maids in sight!

Posted Jan 7, 2017
The was a beautiful property in a good location. Not too close to downtown Jacksonville, not too far from the beach. Very clean which I have trouble figuring out because no one cleaned or serviced our room for the three days we were there. The maid knocked on the door very early the first morning and woke us up. We asked her to come back and even asked the clerk at the front desk to have them clean the room when we went out later. No cleaning and we didn't see a maid for the rest of our stay.
Comment from Hotel Management
Jan 10, 2017 by Jamie S. , Hotel Management
Thank you for taking the time out to submit a review. We are very sorry to hear about housekeeping and will be looking into this issue. We strive here to provide the best service possible and are sorry to see that it didn't show. We will take this feedback to help us fine tune our operations.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2016
Had to change rooms due to bathroom not being cleaned!
Comment from Hotel Management
Dec 30, 2016 by Jamie S. , Hotel Management
Thank you for taking the time out to give us some feedback. We are sorry to hear that upon your first room we didn't do a great job and will be looking into this matter accordingly to find out what went wrong. We are glad we were still able to accommodate you after the fact. We will work to make these matters right and hope to have you back in the future.
2 out of 5
by A verified traveler

Sketchy

Posted Dec 28, 2016
Cons: Everything
Very disappointed! Not like other country inns. Paint on bathroom floor, weird shower and low toilet seat. Unfriendly staff. Breakfast food on floor.
Comment from Hotel Management
Dec 28, 2016 by Jamie S. , Hotel Management
Thank you for taking the time out to submit a review. We are sorry to see that your stay was less than satisfactory. We strive here to do our very best and we are very sad to see that this time it didn't show. We are working diligently to improve from the mistakes that were made during renovations. We understand why you wouldn't come back but hope that in the future you might decide to give us another try.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel for a Great Price

Posted Dec 19, 2016
Pros: Clean, quiet, friendly, professional staff
My experience started at the front desk where I was greeted and helped in a very professional manner.
Comment from Hotel Management
Dec 19, 2016 by Jamie S. , Hotel Management
Thank you for taking the time out to submit a review. We strive here to do our very best and we are glad it shows. We hope to see you back in the future when your travels bring you this way.
3 out of 5
Recommended
for Everyone
by A verified traveler from b

Posted Dec 12, 2016
Very nice setting room was half cleaned would recommend to a friend good breakfast the counter clerks where u check in we're rude
Comment from Hotel Management
Dec 13, 2016 by Jamie S. , Hotel Management
Thank you for taking the time out to submit a review. We are glad you enjoyed our hot complimentary breakfast. We will be looking into your check-in clerks, as we pride ourselves on good customer service and that didn't show this time around. We hope to have you back in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel!

Posted Dec 10, 2016
My fiance and i stayed at this hotel 2 days for my best friends wedding! The room was very clean and we enjoyed the comfy bed! We will be visiting Jacksonville really soon!
Comment from Hotel Management
Dec 10, 2016 by Jamie S. , Hotel Management
Thank you for taking the time out to submit a review. We are so glad to hear that you enjoyed your stay with us. We look forward to having you back in the future, when your endeavors bring you this way.