All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Karen A., Thank you so much for your perfect survey score! I will be passing this on to our team as a job well done. Most importantly thank you for the opportunity to host you while in Jacksonville, FL.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
8/10 Good
Annette, Massapequa
Mar 16, 2024
Liked: Cleanliness, staff & service
Annette
Stayed 1 night in Mar 2024
Response from kapilbava on Mar 18, 2024
Dear Annette,Thank you so much for your wonderful review. We look forward to your return.Sincerely,Kapil Bava - General Manager Country Inn and Suites by Radisson, Jacksonville West
Pleasant staff. Dark room! Loved the blinds. Near the interstate so some noise. Free breakfast was nice! Bed was very comfortable.
jason
Stayed 2 nights in Mar 2024
Response from kapilbava on Mar 4, 2024
Dear Jason,Thank you so much for complimenting our black out roller shades. Thank have been a hit with all of our guests. We also are happy to see you found our beds and breakfast to be top tier! We look forward to seeing you back soon.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear Cynthia,Thank you so much for your highly rated score. We appreciate your business and look forward to seeing you back soon.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear Carissa,Thank you for complimenting our delicious breakfast and cleanliness. We will share your kind words with our entire team.Thank you,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear Michael,Thank you so much for your highly rated survey score. We appreciate your business and look forward to your future visits.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear Mary,Thank you so much for your highly rated survey score. We appreciate the candid feedback as this is how our prospective guest's make their lodging decisions. We look forward to having you stay with us again.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
6/10 Okay
Jennifer
Traveled with partner
Jan 17, 2024
Liked: Cleanliness, staff & service
Ac wouldnt blow cold, breakfast was subpar super dried out and out of almost everything at 7am wasnt refilled until someone came in to work.
Jennifer
Stayed 1 night in Dec 2023
Response from J on Jan 18, 2024
Hello Jennifer,Thank you for your recent stay at Country Inn & Suites Jacksonville West and taking the time to provide a survey. Our apologies for having less than a wonderful stay. Again thank you for providing feedback as we will make every effort for this not to happen again. Sincerely,J RodriguezCountry Inn & Suites by Radisson Jacksonville West
Steven, Thank you for your recent stay and taking the time to provide a survey. We look forward to seeing you again in the near future.Sincerely,Judy RodriguezCountry Inn & Suites by Radisson Jacksonville West
6/10 Okay
Benjamin
Traveled with partner
Jan 12, 2024
Liked: Staff & service, amenities
Disliked: Cleanliness
It is run down.
Benjamin
Stayed 1 night in Jan 2024
Response from kapilbava on Jan 13, 2024
Dear Benjamin,Thank you for your feedback. We would like to learn more about your survey. As you can see from our previous reviews we fair well with above average survey scores. Feel free to reach out so that we can learn more.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Very pleasant staff with nice accommodations. The hot breakfast bar was excellent. Convenient to highway and location of intended visit.
Terry
Stayed 1 night in Sep 2023
Response from kapilbava on Jan 9, 2024
Dear Terry,Thank you so much for complimenting our staff and accommodations. We are also happy to see you rated our breakfast "excellent". It is guest's like yourself that make our job rewarding. We thank you very much for the opportunity.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
I love the place. It's very quiet. The hot water comes on fast.
Valentina
Stayed 1 night in Jan 2024
Response from kapilbava on Jan 9, 2024
Dear Valentina,Thank you for the compliments regarding our hotel. We look forward to seeing you back soon.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
6/10 Okay
Daniela
Traveled with partner
Jan 2, 2024
Liked: Staff & service
Available coffee all the time :)
Daniela
Stayed 3 nights in Dec 2023
Response from kapilbava on Jan 7, 2024
Daniela,Thank you for your valuable feedback. We look forward to seeing you again in the future.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear Valerie,Thank you for your valuable feedback. We appreciate the highly rated survey score. Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
6/10 Okay
Asad
Dec 31, 2023
Asad
Stayed 1 night in Dec 2023
Response from kapilbava on Jan 1, 2024
Dear Asad,Thank you for your survey. We thank you for the opportunity and look forward to your future visit to our hotel.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
I thought it was odd that buffet breakfast was dine in only but the staff was very kind
ashley
Stayed 1 night in Dec 2023
Response from kapilbava on Dec 24, 2023
Dear Ashley,We are so happy that you enjoyed our breakfast buffet and for complimenting our kind staff. Thank you for your recognition in these areas and for allowing us the opportunity to host you while in Jacksonville FL.Sincerely,Kapi Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear Al,Thank you so much for your valuable feedback. We appreciate the 5 out of 5 perfect survey score. Thank you again for the opportunity.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Great customer service, quick check in, room was very clean and pleasant.
Antonio
Stayed 1 night in Dec 2023
Response from kapilbava on Dec 11, 2023
Dear Antonio,Thank you so much for the valuable feedback. We are happy to see you received great customer service and overall clean/efficient service. We look forward to your future visits. Thanks again for the opportunity.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
6/10 Okay
Thomas
Nov 27, 2023
Liked: Staff & service
It was ok but for 140 a night i expect a lot more very expensive for the price
Thomas
Stayed 1 night in Nov 2023
Response from kapilbava on Nov 30, 2023
Dear Thomas, Thank you for your valuable feedback. We are always striving to provide the best value/price proposition for our guests when staying at our property. We will be passing on your feedback to our team so that we can look into this further.Sincerely,Kapil Bava - General Manager Country Inn and Suites by Radisson, Jacksonville WestSincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
10/10 Excellent
Mary
Traveled with family and small children, Traveled with partner
Dear Debra,Thank you so much for you highly rated and valuable feedback. We look forward to hosting you again in the near future.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
10/10 Excellent
Rebecca, Fletcher
Traveled with family
Nov 23, 2023
Quick check in, good breakfast, nice empoyees
Rebecca
Stayed 1 night in Nov 2023
Response from kapilbava on Nov 30, 2023
Dear Rebecca,Thank you so much for your highly rated score. We also appreciate your kind comments and for recognizing our team members and delicious breakfast.We look forward to seeing you in the near future.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear Michael,Thank you so much for your wonderful feedback! We look super excited to see you back on your next visit. Thank you again for the opportunity.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear Sir L.,Thank you so much for your perfect survey score. We are happy to see your stay was enjoyable and look forward to seeing you back soon. Thank you for the opportunity to host you while in Jacksonville, FL.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear David,Thank you so much for the compliments regarding our staff service. We look forward to your future visits to our hotel. Thanks again for the opportunity.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear Guest,Thank you for your superb perfect 10 survey score. We are happy to see your stay was perfect. We appreciate the opportunity to host you while in Jacksonville, FL.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear Mary,Thank you for your valuable feedback. We appreciate the highly rated score and look forward to seeing you back soon.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
6/10 Okay
Cheryl
Oct 28, 2023
Cheryl
Stayed 1 night in Oct 2023
Response from kapilbava on Oct 31, 2023
Dear Cheryl,Thank you for your valuable feedback. Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
8/10 Good
John
Oct 28, 2023
Liked: Cleanliness
We only stayed for one night, front staff was abrupt and seemed to be in a hurry for us to go away
John
Stayed 1 night in Oct 2023
Response from kapilbava on Oct 29, 2023
Dear John,Thank you for providing us valuable feedback. We apologize if the front desk staff was making you feel in any other way than welcomed. Based on our previous reviews I can assure you this was not the intention of our desk team however was to provide efficient and accurate service. We appreciate the feedback and will include your feedback as an opportunity to make adjustments/tweaks on customer care as we value your feedback. Thank you again for allowing us the opportunity to host you.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
10/10 Excellent
Yolanda, Jacksonville
Traveled with family and small children, Traveled with partner, Traveled with family
I really enjoy my stay each and every time the staff is friendly and courteous the rooms are nice,clean and spacious and their breakfast is awesome i highly recommend country inn suites you will not be disappointed
Yolanda
Stayed 1 night in Oct 2023
Response from kapilbava on Oct 25, 2023
Dear Yolanda,Thank you so much for complimenting our staff, cleanliness, breakfast and overall satisfaction. We are thank for for the opportunity to serve you while in Jacksonville. We look forward to your many returns.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear India,Thank you for your valuable feedback and commending our full hot delicious breakfast. We look forward to your future visits. Thank you for the opportunity to host you.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Breakfast good. Morning staff nice.
Long check-in w 1 person working.
You already know the conditions in front of hotel.
Cliff
Stayed 1 night in Aug 2023
Response from kapilbava on Aug 8, 2023
Dear Cliff,Thank you for complimenting our breakfast and morning staff. We appreciate your kind words and happy to see breakfast was a hit! We apologize if it took a little longer at check in than usual however happy to see you were able to enjoy the remainder of your stay. Thank you again for the opportunity.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
4/10 Poor
Allison
Jul 22, 2023
Allison
Stayed 1 night in Jul 2023
Response from kapilbava on Aug 31, 2023
Dear Allison,Thank you for providing a survey for our hotel. We would like to learn more about your experience as we tend to usually score high marks from our guests. We hope that you will allow us another chance to host you in the future.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
It was probably one of the most comfortable and cleanest hotels I have ever stayed at. The staff were down to earth, friendly, and I felt like family.
Mark
Stayed 1 night in Jul 2023
Response from kapilbava on Jul 11, 2023
Dear Mark,Thank you so much for your wonderful feedback. We are happy to see the meticulous attention to cleanliness at our hotel. Thank you for complimenting our team and their interactions with you.Kind Regards,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
2/10 Terrible
Antoinette
Traveled with partner
Jul 9, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
I had stayed in a country suites before and liked it that’s why I booked this hotel. Very displeased. Room looked clean but a terrible stench. Not sure if cigarettes smell or body odor. Sprayed room with lysol but didn’t help. Had to apply vicks vapor rub on our noses to cover up smell so we could at least sleep.
Antoinette
Stayed 1 night in Jul 2023
Response from kapilbava on Jul 11, 2023
Dear Antoinette,We are apologetic your experience was not up to par. I can assure you this is an isolated incident and will look into why their were any unpleasant smells. We hoped that you could have allowed us a chance to address any and all issues during your stay. Our guest services agents are always eager to help 24/7/365.Thank you again for your valuable feedback.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
10/10 Excellent
Virlinda
Jul 3, 2023
Virlinda
Stayed 1 night in Jul 2023
Response from kapilbava on Jul 30, 2023
Dear Virlinda,Thank you so much for your positive feedback. Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
I enjoyed my stay. We stayed here for a family trip so we had our children with us. We purchased a suite. The hotel appeared to be clean. Check in was smooth and the attendant was pleasant. The only thing that we noticed was that the tissue box in the bathroom was completely empty.
Markita
Stayed 1 night in Jun 2023
Response from kapilbava on Jun 26, 2023
Dear Markita,Thank you so much for your valuable feedback. We are so happy you enjoyed the suite at our property. Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
10/10 Excellent
Markita
Jun 26, 2023
Markita
Stayed 1 night in Jun 2023
Response from kapilbava on Jun 27, 2023
Dear Markita,Thank you for the fabulous review!! We look forward to your many returns. Thank you again for the opportunity to host you while in our beautiful city of Jacksonville, FLSincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Love the high ceilings. Breakfast was great as well
Sabrina
Stayed 1 night in Jun 2023
Response from kapilbava on Jun 8, 2023
Dear Sabrina,Thank you so much for your valuable feedback. We appreciate the compliments on our guest rooms and our delicious Country hot breakfast. Like yourself it has been a hit with the many guests we serve. Thank you again for complimenting our hotel. We look forward to seeing you again soon. Safe travels.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear Eric,Thank you for the highly rated survey score. We are happy to see that you were able to enjoy your time at our hotel. Thank you again for the opportunity and we look forward to seeing you back soon.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
6/10 Okay
Keenan
Jun 2, 2023
Keenan
Stayed 1 night in Jun 2023
Response from kapilbava on Jun 4, 2023
Dear Keenan,Thank you for your valuable feedback. Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
4/10 Poor
Jason
Jun 1, 2023
Jason
Stayed 2 nights in May 2023
Response from kapilbava on Jun 3, 2023
Dear Jason,Thank you so much for your valuable feedback. We appreciate the opportunity to host you while at our property. Thank you and look forward to seeing you back soon.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
10/10 Excellent
jungnam
May 28, 2023
jungnam
Stayed 1 night in May 2023
Response from kapilbava on May 29, 2023
Dear Jungnam,Thank you for your super score! We thank you for the opportunity to be able to serve you and look forward to your future visits to our hotel. Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
Dear Beverly,Thank you so much for your wonderful survey score. Our entire team is appreciative of the opportunity to host your as a guest of our hotel. We look forward to your future visits to our property. Thanks again.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
room card was de-activated , Front desk person took their time to re-activate
eduardo
Stayed 1 night in May 2023
Response from kapilbava on May 27, 2023
Dear Eduardo,Thank you so much for the valuable feedback. We appreciate your patronage to our hotel and look forward to seeing you back soon!Sincerely,Kapil Bava - General Manager Country Inn and Suites by Radisson, Jacksonville West
8/10 Good
Charles
Traveled with family
May 22, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Service was excellent. Breakfast was well done and very good.
Charles
Stayed 2 nights in May 2023
Response from kapilbava on May 23, 2023
Dear Charles,Thank you for the highly rated score regarding service and breakfast quality. I will be passing these comments on to the rest of the team as a job well done. Thanks again for your patronage.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
10/10 Excellent
Eric
May 21, 2023
Eric
Stayed 1 night in May 2023
Response from kapilbava on May 23, 2023
Dear Eric,Thank you for providing an amazing survey score. We appreciate your business and look forward to you future return.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West
10/10 Excellent
Peter
May 6, 2023
Peter
Stayed 1 night in May 2023
Response from kapilbava on May 8, 2023
Hi Peter,Thank you so much for a super survey!! We will pass this on to our team member as a means of motivation. We thank you for the opportunity to host you at our Country Inn and Suites by Radisson, Jacksonville West.Sincerely,Kapil Bava - General ManagerCountry Inn and Suites by Radisson, Jacksonville West