Terrace/patio

Reviews of Courtyard by Marriott Jacksonville Butler Boulevard

3 out of 5
Courtyard by Marriott Jacksonville Butler Boulevard
4670 Lenoir Ave S, Jacksonville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 277 out of 493 reviews" "
Rating 8 - Good. 135 out of 493 reviews" "
Rating 6 - Okay. 35 out of 493 reviews" "
Rating 4 - Poor. 26 out of 493 reviews" "
Rating 2 - Terrible. 20 out of 493 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Savannah

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming. We had no issues with our stay. I would highly recommend this hotel.
Stayed 2 nights in Apr 2024
Response from Linda P on Apr 8, 2024
Thank you for taking the time to rate your stay with us. We appreciate your business and additional comments. We look forward to welcoming you back on your next visit to Jacksonville.

10/10 Excellent

RYAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Mar 2024
Response from Linda P on Apr 1, 2024
Thank you for taking the time to rate your stay with us. We are glad that you enjoyed your stay and hope to welcome you back on your next visit to Jacksonville.

2/10 Terrible

A&M

Business traveler, Traveled with partner
As soon as we stepped in there was 2-3 flying roaches. We had to leave and check out in the spot. Inconveniently finding another hotel room after an 8 hour road trip.
Stayed 1 night in Mar 2024

10/10 Excellent

Todd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located off the interstate and in a safe, quiet area, this Courtyard by Marriott is a great place for travelers and families. The staff was extremely friendly and very professional. Definitely staying here again on my next trip to/through Jacksonville.
Stayed 1 night in Mar 2024
Response from Linda P on Mar 25, 2024
Thank you for taking the time to rate your stay with us. We appreciate your business and your feedback and hope to welcome you back on your next trip to Jacksonville.

10/10 Excellent

Arturo, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay
Stayed 1 night in Mar 2024
Response from Linda P on Mar 18, 2024
Thank you for the high rating and the additional comment. We are glad that you enjoyed your stay and look forward to welcoming you back on your next trip to Jacksonville

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the main roads. Staff was very nice. Breakfast sandwich I had was delicious. Very clean. Quiet even with a room next door playing music. Would stay again.
Stayed 2 nights in Mar 2024
Response from Linda P on Mar 11, 2024
Thank you for the high rating and the positive comments. We are glad that you enjoyed your stay and the breakfast. We look forward to welcoming you back on your next trip to Jacksonville.

10/10 Excellent

Mandela

Stayed 1 night in Mar 2024
Response from Linda P on Apr 1, 2024
Thank you for taking the time to rate your stay with us. We are glad that you enjoyed your stay and hope to welcome you back on your next visit to Jacksonville.

2/10 Terrible

Jameta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Water went out 2am to 5am wasn’t able to go to work on time it was a disaster
Stayed 1 night in Mar 2024
Response from Linda P on Mar 4, 2024
Thank you so much for taking the time to provide your feedback. We want you to know that we appreciate your time and answers and that we use your input to monitor our hotel, its' equipment, and our service levels. I apologize for failing to provide you with the kind of experience that would have left you feeling like you could have scored us higher than 1. I am especially sorry about the emergency water shut-off that we had to do due to an unexpected water pipe break.I appreciate your candid comments and take them very seriously; it's feedback like yours that allows us to continually improve the experiences for all our guests.Again, thank you and we look forward to hopefully having you stay with us the next time you visit Jacksonville.

10/10 Excellent

Kimberly

Stayed 1 night in Mar 2024
Response from Linda P on Mar 25, 2024
Thank you for taking the time to rate your stay with us. We appreciate your business and your feedback and hope to welcome you back on your next trip to Jacksonville.

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Linda P on Mar 25, 2024
Thank you for taking the time to rate your stay with us. We appreciate your business and your feedback and hope to welcome you back on your next trip to Jacksonville.

4/10 Poor

Rhina

Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Linda p on Mar 11, 2024
We apologize for not meeting your expectations during your stay. If you wouldn't mind providing us with your feedback so we can correct the issues you had we would appreciate it.

10/10 Excellent

Volodymyr, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
We came for soccer tournament and had a great stay
Stayed 2 nights in Jan 2024
Response from Linda P on Jan 29, 2024
Thank you for taking the time to provide you feedback regarding your recent stay with us. We are glad that you enjoyed your stay, and we look forward to welcoming you back on your next visit to Jacksonville.

10/10 Excellent

Marta, Orlando

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was nice
Stayed 1 night in Jan 2024
Response from Linda P on Jan 29, 2024
Thank you for the high rating and the positive comment. We are glad that you enjoyed your stay and we look forward to welcoming you back on your next visit to Jacksonville.

10/10 Excellent

Yoonhee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Linda P on Jan 29, 2024
Thank you for the high rating. We appreciate you taking the time to rate your recent stay. We look forward to welcoming you back on your next visit to Jacksonville.

6/10 Okay

Cotton, Houston

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
No microwave in the rooms and no free breakfasts
Stayed 2 nights in Jan 2024
Response from Linda P on Jan 22, 2024
Thank you for providing your feedback from your recent stay with us. We apologize for the inconvenience not having a microwave caused you, we do have a microwave in our market next to the front desk for guest use. As a Courtyard Branded hotel, offering complimentary breakfast is not one of the amenities we offer as other Marriott Branded hotels.

8/10 Good

Jandy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean and convenient.
Stayed 1 night in Jan 2024
Response from Linda p. on Jan 11, 2024
Thank you for the high rating and the positive comments from your recent stay with us. We are glad that you enjoyed your stay and we hope to welcome you back on your next trip to Jacksonville.

10/10 Excellent

Zaiba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Lisa S on Jan 9, 2024
Thank you for choosing The Courtyard Jacksonville Butler Boulevard and for the excellent rating. We are thrilled to know we exceeded your expectations, and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. We wish you a very Happy and prosperous New Year. Warmest Regards,

10/10 Excellent

Gale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gator
Met all my expectations for comfort, service and location
Stayed 2 nights in Dec 2023
Response from Linda P on Dec 31, 2023
Thank you for the high rating. We are glad that you enjoyed your stay with us. We look forward to seeing you again on your next trip to Jacksonville.

10/10 Excellent

Camille

Stayed 2 nights in Dec 2023
Response from Linda P on Jan 22, 2024
Thank you for the high rating. We are glad that you enjoyed your stay, and we look forward to welcoming you back on your next visit to Jacksonville.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple’s Stay
Our stay was comfortable ! The staff was very nice to work with and the options and accommodations were nice ! I would definitely book again. The location is very convenient also !!
Stayed 1 night in Dec 2023
Response from Linda P on Dec 27, 2023
Thank you for the high rating and the positive comments. We are glad that you enjoyed your stay and hope to welcome you back on your next trip to Jacksonville.

10/10 Excellent

Dominique

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice & clean
Stayed 2 nights in Dec 2023
Response from Linda P on Dec 21, 2023
Thank you for the high rating and the positive comments. We are glad that you enjoyed your stay and hope to welcome you back on your next trip to Jacksonville.

4/10 Poor

Sterling

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa S on Dec 18, 2023
Dear Sterling, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Kenicia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Linda P on Dec 14, 2023
Thank you for the high rating. We are glad that you enjoyed your stay with us. We hope to welcome you back on your next visit to Jacksonville.

10/10 Excellent

Dakota

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Linda P on Dec 12, 2023
Thank you for the high rating. We are glad that you enjoyed your stay with us. We hope to see you again.

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean. Short stay but felt very welcomed. Front desk very helpful.
Stayed 1 night in Dec 2023
Response from Linda P on Dec 6, 2023
Thank you for the positive review. We are glad that you enjoyed your stay. We hope to see you again on your next trip to Jacksonville.

10/10 Excellent

Richard Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great.
Stayed 1 night in Nov 2023
Response from Linda P on Dec 6, 2023
Thank you for the positive and comments review. We are glad that you enjoyed your stay and welcome you back on your next trip to Jacksonville.

10/10 Excellent

Ronald, Sunny Isles Beach

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here a few times and my experience has been the same.
Stayed 2 nights in Oct 2023
Response from Linda P on Dec 6, 2023
Thank you for the positive review. We are glad that you enjoyed your stay and to welcome you back on your next trip to Jacksonville.

8/10 Good

SHANTINA

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Linda P on Nov 22, 2023
Thank you for the high rating. We are glad that you enjoyed your stay. We hope to welcome you back on your next trip to Jacksonville.

10/10 Excellent

Kamia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience!
The stay was awesome! The hotel was clean and modern! The staff was amazing the housekeeper turned my jacket in and I was called, texted, and emailed about leaving my jacket. No hotel has ever contacted me about leaving belongings.
Stayed 1 night in Nov 2023
Response from Linda P on Nov 20, 2023
Thank you for the positive review. We are happy that you enjoyed your stay with us. We are glad that we were able to return your belongings to you. We hope to welcome you back on your next trip to Jacksonville.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Linda P on Nov 15, 2023
Thank you for the high rating, we are glad that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Jacksonville.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, Mike is very helpful, convenient location.
Stayed 2 nights in Nov 2023
Response from Linda P on Nov 13, 2023
Thank you for your positive review and for mentioning Michael. We are very lucky to have him on our team. We hope to welcome you back on your next trip to Jacksonville.

8/10 Good

Howard

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Linda on Nov 13, 2023
Thank you for your positive rating. We are glad that you enjoyed your stay and look forward to welcoming you back on your next trip to Jacksonville.

6/10 Okay

Shanetti

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor service
Stayed 1 night in Nov 2023
Response from Linda P on Nov 7, 2023
Hello Shanetti, I'm sorry to see that you had a less-than-perfect experience while staying with us. I apologize that you had poor service during your stay. If you wouldn't mind providing me with details so we can correct the issue I would really appreciate it.

10/10 Excellent

Tommy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleep
Needed a clean quit place to sleep Perfect
Stayed 1 night in Nov 2023
Response from Linda P on Nov 7, 2023
Thank you for the high rating. We are glad that you enjoyed your stay. We hope to welcome you back on your next trip to Jacksonville.

10/10 Excellent

Alexandria

Stayed 1 night in Nov 2023
Response from Lisa on Dec 4, 2023
Hello Alexandria,On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with every department as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Linda P on Nov 1, 2023
Thank you for the high rating. We are glad that you enjoyed your stay and hope to welcome you back in the future.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Linda P on Oct 30, 2023
Thank you for the high rating. We are glad that you enjoyed your stay and look forward to welcoming you back on your next visit to Jacksonville.

10/10 Excellent

Aracel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Linda P on Oct 30, 2023
Thank you for the high rating you provided for your recent stay with us. We are glad that you enjoyed your stay and hope to welcome you back on your next trip to Jacksonville.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff at the front desk were amazing! Check in went smoothly and the staff were extremely pleasant and friendly.
Stayed 1 night in Oct 2023
Response from Linda p on Oct 26, 2023
Thank you for the high rating and the positive comments from your recent stay. We are glad that you enjoyed your time with us and we look forward to welcoming you back in the future.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Linda P on Oct 26, 2023
Thank you for the high rating. We are glad that you enjoyed your stay and hope to welcome you back to Jacksonville in the future.

6/10 Okay

Tracy

Stayed 3 nights in Oct 2023
Response from Samantha S. on Oct 24, 2023
Thank you for taking the time to rate your recent stay with us. If you have any additional feedback on what we could do to improve areas of the hotel I would be forever grateful to get those suggestions from you.

8/10 Good

Kristy

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Linda P on Oct 23, 2023
Thank you for the high rating. We are glad that you enjoyed your stay. We hope to welcome you back in the future.

10/10 Excellent

Mai

Stayed 1 night in Oct 2023
Response from Linda P on Oct 17, 2023
Thank you for the high rating. We are glad that you enjoyed your stay. We look forward to welcoming you back on your next trip to Jacksonville.

8/10 Good

Gerald

Stayed 1 night in Oct 2023
Response from Linda P on Nov 7, 2023
Thank you for the high rating. We are glad that you enjoyed your stay. We hope to welcome you back on your next trip to Jacksonville.

8/10 Good

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It started off rough will a very unpleasant odor in the room.. Went downstairs, and Michael was the best and got me into another room with no problem!!! Overall very nice and would stay again!
Stayed 2 nights in Oct 2023
Response from Linda P on Oct 16, 2023
Thank you for the good rating. I apologize for the odor you encountered in your first room, thank you for bringing it to our attention. I'm glad that Michael was able to you into a new room right away that was up to your and our standards. We are glad that you enjoyed the rest of your stay.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
We use this hotel a lot for our agents. The staff is friendly, Mike is very helpful. Location is convenient to restaurants and not far from St Johns Town Center. Will continue to use this location.
Stayed 5 nights in Oct 2023
Response from Linda P on Oct 12, 2023
Thank you for the kind comments and high rating. We are very lucky to have Michael on our team. We look forward to welcoming you back on your next trip to Jacksonville.

10/10 Excellent

craig

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. The only issue we had was the people in the room next us were very loud leaving at 5:30 in the morning. Not sure steel wall would of muffled the racket they made.
Stayed 1 night in Oct 2023
Response from Linda P on Oct 10, 2023
Thank you for the positive comments and the high rating. I apologize for the early morning noise disturbance. I hope that we can have the chance to welcome you back on your next trip to Jacksonville and be able to provide you with a less noisy wake up.

10/10 Excellent

Loida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and property
Stayed 1 night in Oct 2023
Response from Linda P on Oct 10, 2023
Thank you for the positive comments and the high rating. We are glad that you enjoyed your stay and look forward to seeing you in the future.

10/10 Excellent

Skylar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Oct 2023
Response from Linda on Oct 9, 2023
Thank you for the high rating regarding your recent stay. We are glad that you enjoyed your stay with us and look forward to welcoming you back.

8/10 Good

j

Stayed 1 night in Oct 2023
Response from Linda P. on Oct 26, 2023
Thank you for the high rating. We are glad that you enjoyed your stay and hope to welcome you back to Jacksonville in the future.