Friendly, welcoming place
Posted Dec 22, 2014
This is a typical mid-range chain hotel with an exceptional staff. Everyone from the front desk through the Bistro and cleaning staff were gracious, helpful, and fully engaged in making our visit a good experience. Longer hours in the Bistro would have helped, especially for breakfast, which ends too early (especially for guests coming in from Western time zones. Bathroom was very clean, but the hot water took FOREVER to reach the shower -- 3 minutes of wasted water. Beds were comfortable and we appreciated a variety of pillow types, so that we could choose firmer or softer. The sofa bed was unusable in the configuration of the room because of other furniture. The fitness center is also too crowded with equipment for comfort, especially for lifting. Inescapable Christmas music piped through the public spaces was really annoying but I suppose inevitable this time of year.